TrustRadius Scraper
/reviews/detailsReview Details
Get one review in full: every answered question, rating, ROI, alternatives considered and the reviewer profile.
QUERY PARAMS
Review slug, 24-character review ID or any trustradius.com review link. Every review in Product Reviews carries its slug.
Examples:
- Slug:
slack-2026-06-14-06-12-46 - URL:
https://www.trustradius.com/reviews/slack-2026-06-14-06-12-46
{
"id": "6a2e8caf9623c8042d2522e9",
"slug": "slack-2026-06-14-06-12-46",
"link": "https://www.trustradius.com/reviews/slack-2026-06-14-06-12-46",
"short_link": "http://trustradi.us/0EOA2T3",
"title": "Ultimate Collaboration Hub for Modern Teams",
"rating": 9,
"grade": "A",
"published_date": "2026-06-24",
"submitted_date": "2026-06-14",
"edited_date": "2026-07-16",
"modified_date": "2026-07-16",
"version_reviewed": null,
"word_count": 489,
"status": "published",
"source": {
"is_trusted": true,
"incentive": "No",
"channel": "CommunityInbound"
},
"product": {
"id": "55a57ad22be93031005d0aca",
"name": "Slack",
"short_name": null,
"slug": "slack",
"link": "https://www.trustradius.com/products/slack",
"rating": {
"average": 9,
"count": 10288,
"tr_score": null,
"written_reviews": null,
"quick_ratings": null
}
},
"vendor": {
"id": "5061d92eec3bbf020000010b",
"name": "Salesforce",
"slug": "salesforce",
"link": "https://www.trustradius.com/vendors/salesforce"
},
"categories": [
{
"name": "Internal Communications",
"slug": "internal-communications",
"link": "https://www.trustradius.com/categories/internal-communications"
},
{
"name": "Collaboration",
"slug": "collaboration",
"link": "https://www.trustradius.com/categories/collaboration"
}
],
"reviewer": {
"id": "686f74680fbf070de909473c",
"name": "Shrikant Joshi",
"is_public": true,
"title": "Sr. Director engineering",
"department": "Engineering",
"job_type": "Manager",
"is_current_position": true,
"company": "HG Insights",
"company_size": "501-1000 employees",
"industry": "Computer Software",
"country": "IND",
"roles": [
"user"
],
"years_of_experience": 10,
"is_current_user": true,
"avatar": "https://media.trustradius.com/profile-photos/686f74680fbf070de909473c/X9E9N3LVPN8C.jpeg",
"reputation_score": 40
},
"sections": [
{
"title": "Overall Satisfaction with Slack",
"questions": [
{
"slug": "product-usage",
"question": "Use Cases and Deployment Scope",
"type": "text",
"answer": "Slack is deployed across our company as a default messaging and collaboration tool. It serves the following use cases. 1. direction communication with any employee. 2. Slack channels to communicate with the product team. Channels are used heavily in our organization for work and fun related activities. 3. Slack is also used across products / teams. for e.g. communication at engineering organization as well as at company level messaging.",
"comment": null,
"answered_date": "2026-07-16T05:54:06Z"
},
{
"slug": "things-done-well",
"question": "Pros",
"type": "bullets",
"answer": [
"Customer issues: Threads feature allows us to group a particular issue in a single thread and discuss within that thread. I can use the thread link to embed in JIRA ticket for tracking progress in JIRA (which is our details engineering tracking system).",
"Ability to add folder to Slack channel helps keep important information, documents easily accessible. e.g., we use this to keep a \"ramp up\" folder that can be used by any new joiner.",
"Global search is effective when I forget which group a particular message was in."
],
"comment": null,
"answered_date": "2026-06-24T02:53:17Z"
},
{
"slug": "things-done-poorly",
"question": "Cons",
"type": "bullets",
"answer": [
"I cannot create a group of more then 9 people and there is not easy way to convert that group to a channel. This is typically the journey, you start with a small group but then for some groups it makes sense to convert to a channel to allow more people to participate.",
"I am not happy with alerting or unread messages. Threads is a weak link here. Any discussion here is not indicated in some prominent way. I have to go to the \"threads\" link at the top to view all the unread messages. I often visit the threads channel only couple of times a day and I end up missing some time sensitive questions.",
"The alert pop up is transient, so I often miss alerts that are important to be replied quickly.",
"Quality of huddle is pretty bad especially for videos. It forces us to go on Zoom even for a 1-1 huddle that can be easily done in Slack."
],
"comment": null,
"answered_date": "2026-06-24T02:53:34Z"
},
{
"slug": "likelihood-to-recommend",
"question": "Likelihood to Recommend",
"type": "slider",
"answer": 9,
"comment": "Slack suites well for multiple scenarios. (1) table stacks 1-1 and group conversations. (2) Level of integrations with external systems like, Confluence, Google Docs, JIRA, etc. (3) Nice integration with Claude allows lots of automation possible. (4) Allows external people (outside the company) to participate. This is great for direct customer interactions.",
"answered_date": "2026-06-24T02:53:53Z"
},
{
"slug": "feature-ratings",
"question": "Slack Feature Ratings",
"type": "features",
"answer": [
{
"feature": "Task Management",
"score": null,
"is_not_applicable": true
},
{
"feature": "Scheduling",
"score": null,
"is_not_applicable": true
},
{
"feature": "Workflow Automation",
"score": null,
"is_not_applicable": true
},
{
"feature": "Mobile Access",
"score": 10,
"is_not_applicable": false
},
{
"feature": "Search",
"score": 10,
"is_not_applicable": false
},
{
"feature": "Visual planning tools",
"score": null,
"is_not_applicable": true
},
{
"feature": "Chat",
"score": 10,
"is_not_applicable": false
},
{
"feature": "Notifications",
"score": 6,
"is_not_applicable": false
},
{
"feature": "Discussions",
"score": 9,
"is_not_applicable": false
},
{
"feature": "Surveys",
"score": 5,
"is_not_applicable": false
},
{
"feature": "Internal knowledgebase",
"score": 8,
"is_not_applicable": false
},
{
"feature": "Versioning",
"score": null,
"is_not_applicable": true
},
{
"feature": "Video files",
"score": 6,
"is_not_applicable": false
},
{
"feature": "Audio files",
"score": null,
"is_not_applicable": true
},
{
"feature": "Document collaboration",
"score": 8,
"is_not_applicable": false
},
{
"feature": "Access control",
"score": null,
"is_not_applicable": true
},
{
"feature": "Advanced security features",
"score": null,
"is_not_applicable": true
},
{
"feature": "Device sync",
"score": 9,
"is_not_applicable": false
}
],
"comment": null,
"answered_date": "2026-06-14T11:49:04Z"
},
{
"slug": "operational-benefits",
"question": "Return on Investment",
"type": "bullets",
"answer": [
"Our leadership team uses Slack communication to directly reach employees. This allows us to be aligned with the company objectives.",
"Communication amongst the team stays effective and at one place. This improves the alignment.",
"Slack has proven to be effective in managing site incidents. Allows us to dynamically pull resources as needed and get a fix in place."
],
"comment": null,
"answered_date": "2026-06-24T02:52:34Z"
},
{
"slug": "product-usability",
"question": "Usability",
"type": "slider",
"answer": 9,
"comment": "Slack meets most of my scenarios that I described earlier. Some aspects could be better- better huddle experience (we end up using Zoom). Not so great notifications feature.",
"answered_date": "2026-06-24T02:52:50Z"
},
{
"slug": "alternatives-evaluated",
"question": "Alternatives Considered",
"type": "competitors",
"answer": [
"Microsoft Teams"
],
"comment": "Slack was more of a company directive. Teams has its strengths. But Slack definitely seems more mature in terms of features that engineering teams love. Video conferencing is much better in teams.",
"answered_date": "2026-06-24T02:52:57Z"
},
{
"slug": "quick-pulse",
"question": "Key Insights",
"type": "multiquestion",
"answer": {
"is_worth_the_price": "none",
"has_the_needed_features": true,
"lived_up_to_sales_and_marketing": "none",
"implementation_went_as_expected": "none",
"would_buy_again": true
},
"comment": null,
"answered_date": "2026-06-14T12:01:58Z"
},
{
"slug": "other-software-used",
"question": "Other Software Used",
"type": "ratings",
"answer": [
{
"product_id": "6563ce22db9042427efa1ccb",
"name": "Anthropic Claude",
"rating": 10
},
{
"product_id": "517ad47d23947a02000000dd",
"name": "Zoom Workplace",
"rating": 9
},
{
"product_id": "5963b2eae0444f000fae246d",
"name": "Google Workspace",
"rating": 8
}
],
"comment": null,
"answered_date": "2026-06-14T12:07:25Z"
}
]
}
]
}