TrustRadius Scraper
/products/detailsProduct Details
Fetch a full software profile: TrustRadius score, ratings, awards, feature scores, pricing editions, pros and cons.
QUERY PARAMS
TrustRadius product slug or any trustradius.com product link.
Examples:
- Slug:
slack - URL:
https://www.trustradius.com/products/slack/reviews
{
"id": "55a57ad22be93031005d0aca",
"name": "Slack",
"short_name": null,
"slug": "slack",
"link": "https://www.trustradius.com/products/slack",
"reviews_link": "https://www.trustradius.com/products/slack/reviews",
"logo": "https://media.trustradius.com/product-logos/5u/k1/IWXK13UJ4K7I.PNG",
"homepage": "https://slack.com/solutions?d=7013y000001zTJzAAM&nc=7013y000001zTKsAAM&utm_source=trustradius&utm_medium=review_sites&utm_campaign=amer_us_slkcon&utm_content=slack-pg-ent-all-productpage_7013y000001zTJzAAM",
"pricing_link": "https://slack.com/pricing?d=7013y000001zTJyAAM&nc=7013y000001zTKrAAM&utm_source=trustradius&utm_medium=review_sites&utm_campaign=amer_us_slkcon&utm_content=slack-pg-ent-all-pricingcta_7013y000001zTJyAAM",
"vendor_cta": {
"text": "Schedule a Demo",
"link": "https://slack.com/demo?d=7013y000001zTJxAAM&nc=7013y000001zTKqAAM&utm_source=trustradius&utm_medium=review_sites&utm_campaign=amer_us_slkcon&utm_content=slack-pg-ent-all-productcta_7013y000001zTJxAAM"
},
"vendor": {
"id": "5061d92eec3bbf020000010b",
"name": "Salesforce",
"slug": "salesforce",
"link": "https://www.trustradius.com/vendors/salesforce",
"homepage": "https://www.tableau.com/trial/what-is-tableau",
"logo": "https://media.trustradius.com/vendor-logos/yI/cd/16G7X4SCB7CX.PNG"
},
"description": "Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The company has raised $340M in funding and boasts 800k users.",
"description_html": "<div><b><u>Slack is a Digital HQ</u></b></div><div>As the command center of the workday, Slack provides a flexible way to work with people, apps and partners in one space.<br><br></div><div><b>The new space for success</b><br>Slack connects people with each other and with their tools and data, equipping teams to be productive and open up opportunities.<br></div><div><br></div><div><b>Transform Teamwork</b></div><div>Working together in channels—dedicated spaces built around specific projects and initiatives—keeps the right people and information in one place.</div><div><br></div><div><b>Embrace Flexibility</b></div><div>Huddles let teams chat over audio instantly, with the option for video and screen sharing with the tap of a button.</div><div><br></div><div><b>Work Faster</b></div><div>With clips, teams can create audio, video and screen recordings to share updates, walk through demos or talk out an idea with more clarity (and personality).</div><div><br></div><div><b>Extend Collaboration</b></div><div>Slack Connect lets users work alongside external partners and customers in Slack channels, to speed up projects and strengthen relationships.</div><div><br></div><div><b>Integrate Tools</b></div><div>From project management tools to a daily calendar, Slack integrates with more than 2,400 applications.</div><div><br></div><div><b>Automate Tasks</b></div><div>In Slack, users can turn routine meetings and tasks like standups, approvals and requests into automated workflows.</div><div><br><br></div>",
"previous_slugs": [
"woven-calendar"
],
"primary_category": {
"name": "Collaboration",
"slug": "collaboration",
"link": "https://www.trustradius.com/categories/collaboration"
},
"categories": [
{
"name": "Internal Communications",
"slug": "internal-communications",
"link": "https://www.trustradius.com/categories/internal-communications"
},
{
"name": "Collaboration",
"slug": "collaboration",
"link": "https://www.trustradius.com/categories/collaboration"
}
],
"rating": {
"average": 9,
"count": 10288,
"tr_score": 9.039,
"written_reviews": {
"average": 9.1,
"count": 642,
"tr_score": 9.066
},
"quick_ratings": {
"average": 9,
"count": 9646,
"tr_score": 9.033
}
},
"awards": [
{
"title": "Top Rated 2022",
"type": "toprated",
"state": "awarded",
"published_date": "2022-05-11",
"expiration_date": "2023-05-11",
"badge": "TopRated-Gradient-2022"
},
{
"title": "Best Of Value 2022",
"type": "bestof",
"state": "awarded",
"published_date": "2022-01-11",
"expiration_date": "2022-12-31",
"badge": "BestOfPrice-Gradient-2022-1"
},
{
"title": "Best Of Feature Set 2022",
"type": "bestof",
"state": "awarded",
"published_date": "2022-01-11",
"expiration_date": "2022-12-31",
"badge": "BestOfFeature-Gradient-2022-1"
},
{
"title": "Best Of Relationship 2022",
"type": "bestof",
"state": "awarded",
"published_date": "2022-01-11",
"expiration_date": "2022-12-31",
"badge": "BestOfRelationship-Gradient-2022-1"
},
{
"title": "Top Rated 2021",
"type": "toprated",
"state": "awarded",
"published_date": "2021-03-04",
"expiration_date": "2022-05-11",
"badge": "TopRated-Gradient-2021"
},
{
"title": "Top Rated 2018",
"type": "toprated",
"state": "awarded",
"published_date": "2018-04-27",
"expiration_date": "2019-04-27",
"badge": "TopRated-Gradient-2018"
},
{
"title": "Top Rated 2019",
"type": "toprated",
"state": "awarded",
"published_date": "2019-01-16",
"expiration_date": "2020-01-16",
"badge": "TopRated-Gradient-2019"
},
{
"title": "Top Rated 2020",
"type": "toprated",
"state": "awarded",
"published_date": "2020-04-03",
"expiration_date": "2021-04-03",
"badge": "TopRated-Gradient-2020"
},
{
"title": "Best Of Customer Support 2021",
"type": "bestof",
"state": "awarded",
"published_date": "2021-01-11",
"expiration_date": "2021-12-31",
"badge": "bestof_customer_support_2021"
},
{
"title": "Best Of Feature Set 2021",
"type": "bestof",
"state": "awarded",
"published_date": "2021-01-11",
"expiration_date": "2021-12-31",
"badge": "BestOfFeature-Gradient-2021"
},
{
"title": "Top Rated 2023",
"type": "toprated",
"state": "awarded",
"published_date": "2023-05-10",
"expiration_date": "2024-05-10",
"badge": "TopRated-Gradient-2023"
},
{
"title": "Best Of Value Summer 2022",
"type": "bestof",
"state": "awarded",
"published_date": "2022-08-03",
"expiration_date": "2022-12-31",
"badge": "BestOfPrice-Gradient-2022"
},
{
"title": "Best Of Feature Set Summer 2022",
"type": "bestof",
"state": "awarded",
"published_date": "2022-08-03",
"expiration_date": "2022-12-31",
"badge": "BestOfFeature-Gradient-2022"
},
{
"title": "Best Of Relationship Summer 2022",
"type": "bestof",
"state": "awarded",
"published_date": "2022-08-03",
"expiration_date": "2022-12-31",
"badge": "BestOfRelationship-Gradient-2022"
},
{
"title": "Best Software Overall 2022",
"type": "bestsoftware",
"state": "awarded",
"published_date": "2022-11-02",
"expiration_date": "2023-11-02",
"badge": "BestSoftwareOverall-2022"
},
{
"title": "Best Software Small Business 2022",
"type": "bestsoftware",
"state": "awarded",
"published_date": "2022-11-02",
"expiration_date": "2023-11-02",
"badge": "BestSoftwareSmall-Gradient-2022"
},
{
"title": "Best Software Mid-Sized 2022",
"type": "bestsoftware",
"state": "awarded",
"published_date": "2022-11-02",
"expiration_date": "2023-11-02",
"badge": "BestSoftwareMid-Gradient-2022"
},
{
"title": "Best Software Enterprise 2022",
"type": "bestsoftware",
"state": "awarded",
"published_date": "2022-11-02",
"expiration_date": "2023-11-02",
"badge": "BestSoftwareEnterpise-Gradient-2022"
},
{
"title": "Tech Cares 2023",
"type": "techcares",
"state": "awarded",
"published_date": "2023-08-09",
"expiration_date": "2024-08-07",
"badge": "TechCares-Gradient-2023"
},
{
"title": "Best Of Value Winter 2023",
"type": "bestof",
"state": "awarded",
"published_date": "2023-02-01",
"expiration_date": "2023-06-30",
"badge": "BestOfPrice-Gradient-2023"
},
{
"title": "Best Of Feature Set Winter 2023",
"type": "bestof",
"state": "awarded",
"published_date": "2023-02-01",
"expiration_date": "2023-06-30",
"badge": "BestOfFeature-Gradient-2023"
},
{
"title": "Best Of Relationship Winter 2023",
"type": "bestof",
"state": "awarded",
"published_date": "2023-02-01",
"expiration_date": "2023-06-30",
"badge": "BestOfRelationship-Gradient-2023"
},
{
"title": "Top Rated 2024",
"type": "toprated",
"state": "awarded",
"published_date": "2024-05-08",
"expiration_date": "2025-06-09",
"badge": "TopRated-Gradient-2024"
},
{
"title": "Most Loved 2024",
"type": "mostloved",
"state": "awarded",
"published_date": "2024-02-14",
"expiration_date": "2025-02-13",
"badge": "MostLoved-Gradient-2024"
},
{
"title": "Best Of Value 2023",
"type": "bestof",
"state": "awarded",
"published_date": "2023-11-08",
"expiration_date": "2024-11-08",
"badge": "BestOfPrice-Gradient-2023-1"
},
{
"title": "Best Of Relationship 2023",
"type": "bestof",
"state": "awarded",
"published_date": "2023-11-08",
"expiration_date": "2024-11-08",
"badge": "BestOfRelationship-Gradient-2023-1"
},
{
"title": "Best Of Feature Set 2023",
"type": "bestof",
"state": "awarded",
"published_date": "2023-11-08",
"expiration_date": "2024-11-08",
"badge": "BestOfFeature-Gradient-2023-1"
},
{
"title": "Top Rated 2025",
"type": "toprated",
"state": "awarded",
"published_date": "2025-06-10",
"expiration_date": "2026-06-11",
"badge": "TopRated-Gradient-2025"
},
{
"title": "Buyer's Choice 2025",
"type": "bestof",
"state": "awarded",
"published_date": "2025-01-01",
"expiration_date": "2025-10-29",
"badge": "Buyers_Choice-Gradient-2025"
},
{
"title": "Top Rated 2026",
"type": "toprated",
"state": "awarded",
"published_date": "2026-06-10",
"expiration_date": "2027-06-11",
"badge": "TopRated-Gradient-2026"
},
{
"title": "Buyer's Choice 2026",
"type": "bestof",
"state": "awarded",
"published_date": "2026-01-01",
"expiration_date": "2026-11-30",
"badge": "Buyers_Choice-Gradient-2026"
}
],
"is_vendor_verified": true,
"has_true_badge": true,
"feature_ratings": [
{
"name": "Task Management",
"score": 7.6,
"ratings_count": 431,
"category_average": 7.9,
"slug": "513",
"description": "This includes the ability to plan, track, collaborate and report on tasks."
},
{
"name": "Gantt Charts",
"score": 6.9,
"ratings_count": 61,
"category_average": 7.5,
"slug": "65",
"description": "Gantt charts are charts that show tasks or events along the y-axis displayed against time along the x-axis."
},
{
"name": "Scheduling",
"score": 7.8,
"ratings_count": 365,
"category_average": 8.2,
"slug": "00",
"description": "Scheduling capabilities allow users to set schedules on tasks, and create timelines and milestones."
},
{
"name": "Workflow Automation",
"score": 7.9,
"ratings_count": 397,
"category_average": 7.9,
"slug": "81",
"description": "Workflow automation is the ability to route work requests along an approval process automatically."
},
{
"name": "Mobile Access",
"score": 9.4,
"ratings_count": 603,
"category_average": 8.6,
"slug": "05",
"description": "Mobile access is the ability to access the software from a smartphone or tablet."
},
{
"name": "Search",
"score": 8.1,
"ratings_count": 610,
"category_average": 8,
"slug": "search",
"description": "Users can search for related materials across files, discussions threads, schedules, etc. using project keywords or tags."
},
{
"name": "Visual planning tools",
"score": 7.2,
"ratings_count": 276,
"category_average": 7.9,
"slug": "visual-planning-tools",
"description": "Includes visual tools such as pinboards, mind-maps, or charts for collaborative brainstorming and/or workflow planning."
},
{
"name": "Chat",
"score": 9.6,
"ratings_count": 637,
"category_average": 9,
"slug": "chat",
"description": "Instant messaging tool allows users to communicate with select other users in real-time threads."
},
{
"name": "Notifications",
"score": 8.7,
"ratings_count": 634,
"category_average": 8.4,
"slug": "notifications",
"description": "Users can follow other users and/or join specific projects, electing to receive notifications when there are changes and updates."
},
{
"name": "Discussions",
"score": 9.2,
"ratings_count": 622,
"category_average": 8.6,
"slug": "discussions",
"description": "Users can join groups or message boards for forum-style collaboration."
},
{
"name": "Surveys",
"score": 8.1,
"ratings_count": 414,
"category_average": 8.1,
"slug": "surveys",
"description": "Users can create and participate in surveys to get input from other collaborators."
},
{
"name": "Internal knowledgebase",
"score": 7.8,
"ratings_count": 412,
"category_average": 8.3,
"slug": "internal-knowledgebase",
"description": "Users can author or access “How-to” help and reference tips about internal processes."
},
{
"name": "Integrates with GoToMeeting",
"score": 8.9,
"ratings_count": 110,
"category_average": 8,
"slug": "integrates-with-gotomeeting",
"description": "Integrates with GoToMeeting for web conferencing."
},
{
"name": "Integrates with Gmail and Google Hangouts",
"score": 8.7,
"ratings_count": 182,
"category_average": 6.1,
"slug": "integrates-with-gmail-and-google-hangouts",
"description": "Integrates with Gmail and Google Hangouts."
},
{
"name": "Integrates with Outlook",
"score": 8.9,
"ratings_count": 120,
"category_average": 8.8,
"slug": "integrates-with-outlook",
"description": "Integrates with Microsoft Outlook to tie in email threads."
},
{
"name": "Versioning",
"score": 8.1,
"ratings_count": 328,
"category_average": 8.1,
"slug": "versioning",
"description": "Users can access the most up-to-date version of a document, track changes, and revert to older versions if needed."
},
{
"name": "Video files",
"score": 8.1,
"ratings_count": 542,
"category_average": 8.1,
"slug": "video",
"description": "Supports video file types"
},
{
"name": "Audio files",
"score": 8.4,
"ratings_count": 528,
"category_average": 8.3,
"slug": "audio",
"description": "Supports audio file types, such as .mp3, .mp4, and .wav"
},
{
"name": "Document collaboration",
"score": 7.9,
"ratings_count": 430,
"category_average": 8.3,
"slug": "document-collaboration",
"description": "Users can edit files and attach comments to files."
},
{
"name": "Access control",
"score": 8.3,
"ratings_count": 411,
"category_average": 8.3,
"slug": "access-control",
"description": "Users can control access to (shared) files, including different levels of access such as view-only or permission to edit."
},
{
"name": "Advanced security features",
"score": 8.3,
"ratings_count": 362,
"category_average": 8.4,
"slug": "advanced-security-features",
"description": "Includes advanced security features such as file encryption or remote data wipe."
},
{
"name": "Integrates with Google Drive",
"score": 9,
"ratings_count": 211,
"category_average": 7.1,
"slug": "integrates-with-google-drive",
"description": "Integrates with Google's cloud storage platform, Google Drive."
},
{
"name": "Device sync",
"score": 9,
"ratings_count": 456,
"category_average": 8.6,
"slug": "device-sync",
"description": "Device syncing that updates files connected to the cloud, keeping all files up to date regardless of where they are edited or viewed."
}
],
"pros": [],
"cons": [],
"faq": [
{
"question": "What is Slack?",
"answer": "Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020.\nThe product is free to use, and also has paid plans with more features and greater controls.\nThe company has raised $340M in funding and boasts 800k users."
},
{
"question": "How much does Slack cost?",
"answer": "Slack starts at $8.75."
},
{
"question": "What are Slack's top competitors?",
"answer": "Microsoft Teams, Discord, and Google Chat are common alternatives for Slack."
},
{
"question": "What is Slack's best feature?",
"answer": "Reviewers rate Chat highest, with a score of 9.6."
}
],
"screenshots": [],
"videos": [],
"demos": [],
"operating_systems": [],
"integrations": [
{
"id": "520bf52fd4f16702000003fb",
"name": "Wrike",
"short_name": null,
"slug": "wrike",
"link": "https://www.trustradius.com/products/wrike",
"logo": "https://media.trustradius.com/product-logos/kV/KO/VT9UT4J307Z8.PNG",
"vendor": {
"id": "520be930aa9a5d0200000303",
"name": null,
"slug": null,
"link": null,
"homepage": null,
"logo": "https://media.trustradius.com/vendor-logos/RL/Kd/7TC7E60VI48J.PNG"
}
},
{
"id": "532f2e09bd83d702000003fd",
"name": "Userlike",
"short_name": null,
"slug": "userlike",
"link": "https://www.trustradius.com/products/userlike",
"logo": "https://media.trustradius.com/product-logos/GQ/RA/N1H50MZ3RZBQ.PNG",
"vendor": {
"id": "532f2d6a582e500200000518",
"name": null,
"slug": null,
"link": null,
"homepage": null,
"logo": "https://media.trustradius.com/vendor-logos/MH/9e/RAADTGRG9SJZ.JPEG"
}
},
{
"id": "55ad1e45ba58441300856b50",
"name": "Zentail",
"short_name": null,
"slug": "zentail",
"link": "https://www.trustradius.com/products/zentail",
"logo": "https://media.trustradius.com/product-logos/Zb/Fg/47HDX1TVT8S3.PNG",
"vendor": {
"id": "55940dbfa2cdd40e00882022",
"name": null,
"slug": null,
"link": null,
"homepage": null,
"logo": "https://media.trustradius.com/vendor-logos/GF/1S/TC305FNW9Q7Q.png"
}
},
{
"id": "55d7453ace0434100011f64c",
"name": "Retrace (legacy)",
"short_name": null,
"slug": "stackify-retrace",
"link": "https://www.trustradius.com/products/stackify-retrace",
"logo": "https://media.trustradius.com/product-logos/Av/AM/JB2LJF8VD1J7.PNG",
"vendor": {
"id": "5d56b63ecc700600205046ab",
"name": null,
"slug": null,
"link": null,
"homepage": null,
"logo": null
}
}
],
"competitors": [
{
"id": "5c818a237b6b57001a0f0256",
"name": "Microsoft Teams",
"short_name": null,
"slug": "microsoft-teams",
"link": "https://www.trustradius.com/products/microsoft-teams",
"logo": "https://media.trustradius.com/product-logos/rZ/L0/FAW3SOC77MU8.PNG",
"vendor": {
"id": "5061d92eec3bbf02000000e5",
"name": null,
"slug": null,
"link": null,
"homepage": null,
"logo": "https://media.trustradius.com/vendor-logos/std-logos/G86DTE5VOUMK.png"
},
"rating": {
"average": 8.3,
"count": 7834,
"tr_score": null,
"written_reviews": null,
"quick_ratings": null
}
},
{
"id": "5d26645be485e8002691b8c1",
"name": "Mattermost",
"short_name": null,
"slug": "mattermost",
"link": "https://www.trustradius.com/products/mattermost",
"logo": "https://media.trustradius.com/product-logos/ea/SJ/EFCG93K621TN.PNG",
"vendor": {
"id": "5d2663ece485e8002691b8ba",
"name": null,
"slug": null,
"link": null,
"homepage": null,
"logo": "https://media.trustradius.com/vendor-logos/dU/RA/XP1N6ETS9SL8.PNG"
},
"rating": {
"average": 8.6,
"count": 118,
"tr_score": null,
"written_reviews": null,
"quick_ratings": null
}
},
{
"id": "5e4b39478e47ef0038e19465",
"name": "Discord",
"short_name": null,
"slug": "discord",
"link": "https://www.trustradius.com/products/discord",
"logo": null,
"vendor": {
"id": "5e4b382b8e47ef0038e19440",
"name": null,
"slug": null,
"link": null,
"homepage": null,
"logo": "https://media.trustradius.com/vendor-logos/cy/L2/Z6O0RXSM7O2P.JPEG"
},
"rating": {
"average": 8.3,
"count": 247,
"tr_score": null,
"written_reviews": null,
"quick_ratings": null
}
},
{
"id": "5e548bff65626d001c7f49f0",
"name": "Google Chat",
"short_name": null,
"slug": "google-chat",
"link": "https://www.trustradius.com/products/google-chat",
"logo": "https://media.trustradius.com/product-logos/Vt/Ca/1S4F4DWNLZIT.PNG",
"vendor": {
"id": "5061d92eec3bbf02000000c6",
"name": null,
"slug": null,
"link": null,
"homepage": null,
"logo": "https://media.trustradius.com/vendor-logos/eH/CZ/NTUCGTB41GPS.PNG"
},
"rating": {
"average": 7.9,
"count": 184,
"tr_score": null,
"written_reviews": null,
"quick_ratings": null
}
},
{
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},
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}
},
{
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"slug": "atlas-by-clearpeople",
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"logo": "https://media.trustradius.com/product-logos/05/dt/OR6IT6SMZ91K.PNG",
"vendor": {
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"logo": "https://media.trustradius.com/vendor-logos/uH/uu/9EG7UPLASM1S.PNG"
},
"rating": {
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}
},
{
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"slug": "showbie",
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"logo": null,
"vendor": {
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},
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}
},
{
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"name": "VIRNECT Remote",
"short_name": null,
"slug": "virnect-remote-virnect",
"link": "https://www.trustradius.com/products/virnect-remote-virnect",
"logo": null,
"vendor": {
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"name": null,
"slug": null,
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"homepage": null,
"logo": "https://media.trustradius.com/vendor-logos/7a/sR/A8SIJ95UQFUB.JPEG"
},
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}
}
],
"industry_install_share": {
"total_installs": 37577,
"last_updated": "2026-11-09",
"industries": [
{
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"slug": "professional-services",
"name": "Professional, Scientific, and Technical Services",
"company_count": 7736,
"share_percent": 20.6
},
{
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"slug": "information",
"name": "Information",
"company_count": 5420,
"share_percent": 14.4
},
{
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"slug": "manufacturing",
"name": "Manufacturing",
"company_count": 1960,
"share_percent": 5.2
}
]
},
"pricing": {
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"currency": "USD",
"period": "per month",
"unit": "per user"
},
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"has_free_trial": true,
"deployment_types": [
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],
"editions": [
{
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"price": {
"amount": 7.25,
"currency": "USD"
},
"period": "per month",
"unit": "per user",
"terms": "Per User Per Month",
"deployment_types": [
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]
},
{
"name": "Business+",
"price": {
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"currency": "USD"
},
"period": "per month",
"unit": "per user",
"terms": "Per User Per Month",
"deployment_types": [
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},
{
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},
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},
{
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"terms": null,
"deployment_types": [
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}
],
"support": {
"free_channels": [],
"paid_channels": []
},
"notes": "*Per active user, per month, when paying once a year. Pro is $8.75 USD per active user when paying month to month. Business+ is $15.00 USD per active user when paying month to month.",
"quotes": [
{
"text": "I use the Free version so My ROI is high,\nMonthly pricing is extremely reasonable.",
"rating": 9,
"review_link": "https://www.trustradius.com/reviews/slack-2025-10-02-11-21-55",
"review_date": "2025-10-16",
"source": {
"is_trusted": true,
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"channel": "RaaS"
},
"reviewer": {
"name": "Paul Schwartz",
"title": "President",
"company": "Quality System Consultants",
"is_public": true
}
},
{
"text": "Pricing - unfortunately we have had to reduce our license count due to a pricing model that doesn't make sense for our use case. … For our community of experts, the license cost became unmanageable, and we had to reduce our license count.",
"rating": 9,
"review_link": "https://www.trustradius.com/reviews/slack-2024-11-29-15-41-35",
"review_date": "2024-12-16",
"source": {
"is_trusted": true,
"incentive": "TrustRadius",
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},
"reviewer": {
"name": "Mike Martin",
"title": "Chief Customer Officer",
"company": "10K",
"is_public": true
}
},
{
"text": "Specific storage\nstorage is for both chat and document with free subscription\nBuy subscription to get more storage and features. … It's a great idea to keep your chats saved for the future and you can also share your document over this platform and it's providing free space for data usage and sharing and for huge storage...",
"rating": 10,
"review_link": "https://www.trustradius.com/reviews/slack-2021-10-12-03-09-45",
"review_date": "2021-10-20",
"source": {
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"incentive": "Vendor",
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},
"reviewer": {
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"title": "SQA Engineer",
"company": "DigitalTech",
"is_public": true
}
},
{
"text": "The entry level is free but this offers severely limited capacity\nSome scenarios may be too extensive for the free plan but budget may be limited for the paid levels\nNo other areas come to mind.",
"rating": 10,
"review_link": "https://www.trustradius.com/reviews/slack-2025-10-02-11-20-31",
"review_date": "2025-10-16",
"source": {
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},
"reviewer": {
"name": "Mark Burlinson",
"title": "Communication Coach",
"company": "Mark Burlinson Communication Coaching",
"is_public": true
}
},
{
"text": "Well worth the cost.",
"rating": 10,
"review_link": "https://www.trustradius.com/reviews/slack-2024-12-29-10-00-52",
"review_date": "2025-01-16",
"source": {
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},
"reviewer": {
"name": "Gordon Toon",
"title": null,
"company": null,
"is_public": false
}
},
{
"text": "Slack offers a great value in their free version of the app, with most of the tool's functionality available for no cost.",
"rating": 10,
"review_link": "https://www.trustradius.com/reviews/slack-2019-09-24-14-30-06",
"review_date": "2019-09-28",
"source": {
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},
"reviewer": {
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"title": "Technical Project Manager",
"company": "California State University, Northridge",
"is_public": true
}
},
{
"text": "It's implementation cost is less that $10 per month.",
"rating": 9,
"review_link": "https://www.trustradius.com/reviews/slack-2025-10-15-01-49-28",
"review_date": "2025-10-15",
"source": {
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"channel": "CommunityInvite"
},
"reviewer": {
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"title": "Communications Coordinator",
"company": "Fondazione Istituto San Raffaele G. Giglio di Cefal",
"is_public": true
}
},
{
"text": "Too many features tied to Enterprise level\nExpand the Later feature for better project management\nMultiple tiers of Slack AI for those that can't afford what is there currently (which is more than... … We had Slack initially, then switched to Teams for cost savings.",
"rating": 10,
"review_link": "https://www.trustradius.com/reviews/slack-2024-05-15-16-58-50",
"review_date": "2024-05-20",
"source": {
"is_trusted": true,
"incentive": "TrustRadius",
"channel": "RaaS"
},
"reviewer": {
"name": "David Bard",
"title": "HR Generalist",
"company": "Cludo",
"is_public": true
}
},
{
"text": "Game changing in terms of building strong communication and to some degree collaboration\nCertainly a positive ROI in terms of the value we get out of it relative to the licenses we bought. … It was generally less expensive, more powerful, smoother to integrate and easier to adopt than competing options.",
"rating": 9,
"review_link": "https://www.trustradius.com/reviews/slack-2025-10-02-12-20-52",
"review_date": "2025-10-16",
"source": {
"is_trusted": true,
"incentive": "TrustRadius",
"channel": "RaaS"
},
"reviewer": {
"name": "Matt Gould",
"title": "CFO (Chief Financial Officer)",
"company": "Bold",
"is_public": true
}
},
{
"text": "Worth the hype\nWorth the investment\nAppreciated by the Team.",
"rating": 9,
"review_link": "https://www.trustradius.com/reviews/slack-2023-06-14-23-34-37",
"review_date": "2023-06-27",
"source": {
"is_trusted": true,
"incentive": "TrustRadius",
"channel": "RaaS"
},
"reviewer": {
"name": "Rishi Mahecha",
"title": "Human Resources Generalist",
"company": "Decipher Zone Technologies Pvt Ltd",
"is_public": true
}
},
{
"text": "Turn around time for projects has improved\nSlack is more expensive than offerings that are included for free, such as MS Teams\nMulti-tenant support is a huge selling point over MS Teams.",
"rating": 10,
"review_link": "https://www.trustradius.com/reviews/slack-2019-09-18-10-21-22",
"review_date": "2019-09-18",
"source": {
"is_trusted": true,
"incentive": "TrustRadius",
"channel": "CommunityInvite"
},
"reviewer": {
"name": "Matt Lleshi",
"title": "CTO (Chief Technical Officer)",
"company": "In Recovery Media",
"is_public": true
}
},
{
"text": "I also think that the price quality is the best because it is not so expensive, I also think it is a tremendous investment because if we take into account all the time you save to invest in other...",
"rating": 9,
"review_link": "https://www.trustradius.com/reviews/slack-2018-05-10-08-40-08",
"review_date": "2018-05-14",
"source": {
"is_trusted": true,
"incentive": "TrustRadius",
"channel": "CommunityInvite"
},
"reviewer": {
"name": "Ronald Melendez",
"title": "Consultor Senior Front-End Javascript",
"company": "SOAINT",
"is_public": true
}
}
],
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{
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"slug": "jetbrains-space-jetbrains",
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"logo": "https://media.trustradius.com/product-logos/wg/fB/5CK487TQ3OLL.PNG",
"vendor": {
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"slug": null,
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},
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},
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},
{
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},
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},
{
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},
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{
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"slug": "mattermost",
"link": "https://www.trustradius.com/products/mattermost",
"logo": "https://media.trustradius.com/product-logos/ea/SJ/EFCG93K621TN.PNG",
"vendor": {
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"name": null,
"slug": null,
"link": null,
"homepage": null,
"logo": "https://media.trustradius.com/vendor-logos/dU/RA/XP1N6ETS9SL8.PNG"
},
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"count": null,
"tr_score": 8.639,
"written_reviews": null,
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},
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},
{
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"currency": "USD"
},
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{
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"short_name": null,
"slug": "microsoft-teams",
"link": "https://www.trustradius.com/products/microsoft-teams",
"logo": "https://media.trustradius.com/product-logos/rZ/L0/FAW3SOC77MU8.PNG",
"vendor": {
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"name": null,
"slug": null,
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"logo": "https://media.trustradius.com/vendor-logos/std-logos/G86DTE5VOUMK.png"
},
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"currency": "USD"
},
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"deployment_types": [
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},
{
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"currency": "USD"
},
"period": null,
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},
{
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},
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},
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}
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"editorial": null
},
"featured_reviews": [
{
"id": "6a5951168cba53e34ba187eb",
"slug": "slack-2026-07-16-16-45-55",
"link": "https://www.trustradius.com/reviews/slack-2026-07-16-16-45-55",
"title": "Slack Streamlines QA Collaboration and Accelerates Software Delivery.",
"rating": 9,
"published_date": "2026-07-17",
"source": {
"is_trusted": true,
"incentive": "No",
"channel": "CommunityInvite"
},
"reviewer": {
"id": null,
"name": "Clifton Hunter",
"title": "Quality Assurance Analyst",
"job_type": "Analyst",
"department": "Quality Assurance",
"company": "STRATEGY SYNERGY",
"company_size": "11-50 employees",
"industry": null,
"years_of_experience": null,
"avatar": null,
"linkedin_link": null,
"is_linkedin_verified": null,
"is_public": null
},
"sections": [
{
"title": "Overall Satisfaction",
"responses": [
{
"question": "Describe how you use Slack in your organization. What are the business problems the product addresses and what is the scope of your use case?",
"answer": "We use Slack to communicate testing schedules, release readiness, regression testing progress, and deployment timelines with developers and project stakeholders. Slack enables quick discussions with developers, DevOps engineers, business analysts, and product owners to clarify requirements, reproduce defects, and validate fixes.",
"type": "text"
},
{
"question": "Please provide some detailed examples of things that Slack does particularly well.",
"answer": "Slack provides instant messaging that allows QA Analysts, developers, and DevOps engineers to resolve issues much faster than email.\nSlack workflows automate repetitive tasks such as collecting daily QA status updates, reporting release readiness, or notifying stakeholders when testing milestones are completed.",
"type": "bullets"
},
{
"question": "Please provide some detailed examples of areas where Slack has room for improvement.",
"answer": "While Slack is excellent for communication, it is not designed to manage test cases, track defects, or plan sprints.",
"type": "bullets"
},
{
"question": "On a scale of 1-10 (10 being the best), how likely are you to recommend Slack if asked by a colleague?",
"answer": "9",
"type": "slider"
},
{
"question": "On a scale of 1-10 (10 being the best), how would you rate the following features of Slack?",
"answer": null,
"type": "features"
},
{
"question": "What positive or negative impact (i.e. Return on Investment or ROI) has Slack had on your overall business objectives?",
"answer": "Slack has shortened the time required to report, investigate, and resolve software defects.\nThe platform has strengthened knowledge sharing by making conversations, technical discussions, and documentation easily accessible.\nSlack has increased team productivity, improved cross-functional collaboration, reduced response time for critical issues, supported faster software delivery, and helped us consistently deliver higher-quality applications while meeting business goals and customer expectations.",
"type": "bullets"
},
{
"question": "On a scale of 1-10, how would you rate Slack's overall usability?",
"answer": "10",
"type": "slider"
},
{
"question": "What other products like Slack have you used or evaluated?",
"answer": "Microsoft Teams, Discord, Mattermost and Workplace from Meta (discontinued)",
"type": "competitors"
},
{
"question": "Please answer these quick yes or no questions about your experience with Slack.",
"answer": null,
"type": "multiquestion"
},
{
"question": "Besides Slack, what other software do you regularly use? How likely would you be to recommend it to a friend or colleague?",
"answer": "Atlassian Jira, GitHub, Jenkins, Atlassian Confluence, Postman",
"type": "ratings"
}
]
}
]
},
{
"id": "6a2e8caf9623c8042d2522e9",
"slug": "slack-2026-06-14-06-12-46",
"link": "https://www.trustradius.com/reviews/slack-2026-06-14-06-12-46",
"title": "Ultimate Collaboration Hub for Modern Teams",
"rating": 9,
"published_date": "2026-06-24",
"source": {
"is_trusted": true,
"incentive": "No",
"channel": "CommunityInbound"
},
"reviewer": {
"id": null,
"name": "Shrikant Joshi",
"title": "Sr. Director engineering",
"job_type": "Manager",
"department": "Engineering",
"company": "HG Insights",
"company_size": "501-1000 employees",
"industry": null,
"years_of_experience": null,
"avatar": null,
"linkedin_link": null,
"is_linkedin_verified": null,
"is_public": null
},
"sections": [
{
"title": "Overall Satisfaction",
"responses": [
{
"question": "Describe how you use Slack in your organization. What are the business problems the product addresses and what is the scope of your use case?",
"answer": "Slack is deployed across our company as a default messaging and collaboration tool. It serves the following use cases. 1. direction communication with any employee. 2. Slack channels to communicate with the product team. Channels are used heavily in our organization for work and fun related activities. 3. Slack is also used across products / teams. for e.g. communication at engineering organization as well as at company level messaging.",
"type": "text"
},
{
"question": "Please provide some detailed examples of things that Slack does particularly well.",
"answer": "Customer issues: Threads feature allows us to group a particular issue in a single thread and discuss within that thread. I can use the thread link to embed in JIRA ticket for tracking progress in JIRA (which is our details engineering tracking system).\nAbility to add folder to Slack channel helps keep important information, documents easily accessible. e.g., we use this to keep a \"ramp up\" folder that can be used by any new joiner.\nGlobal search is effective when I forget which group a particular message was in.",
"type": "bullets"
},
{
"question": "Please provide some detailed examples of areas where Slack has room for improvement.",
"answer": "I cannot create a group of more then 9 people and there is not easy way to convert that group to a channel. This is typically the journey, you start with a small group but then for some groups it makes sense to convert to a channel to allow more people to participate.\nI am not happy with alerting or unread messages. Threads is a weak link here. Any discussion here is not indicated in some prominent way. I have to go to the \"threads\" link at the top to view all the unread messages. I often visit the threads channel only couple of times a day and I end up missing some time sensitive questions.\nThe alert pop up is transient, so I often miss alerts that are important to be replied quickly.\nQuality of huddle is pretty bad especially for videos. It forces us to go on Zoom even for a 1-1 huddle that can be easily done in Slack.",
"type": "bullets"
},
{
"question": "On a scale of 1-10 (10 being the best), how likely are you to recommend Slack if asked by a colleague?",
"answer": "9",
"type": "slider"
},
{
"question": "On a scale of 1-10 (10 being the best), how would you rate the following features of Slack?",
"answer": null,
"type": "features"
},
{
"question": "What positive or negative impact (i.e. Return on Investment or ROI) has Slack had on your overall business objectives?",
"answer": "Our leadership team uses Slack communication to directly reach employees. This allows us to be aligned with the company objectives.\nCommunication amongst the team stays effective and at one place. This improves the alignment.\nSlack has proven to be effective in managing site incidents. Allows us to dynamically pull resources as needed and get a fix in place.",
"type": "bullets"
},
{
"question": "On a scale of 1-10, how would you rate Slack's overall usability?",
"answer": "9",
"type": "slider"
},
{
"question": "What other products like Slack have you used or evaluated?",
"answer": "Microsoft Teams",
"type": "competitors"
},
{
"question": "Please answer these quick yes or no questions about your experience with Slack.",
"answer": null,
"type": "multiquestion"
},
{
"question": "Besides Slack, what other software do you regularly use? How likely would you be to recommend it to a friend or colleague?",
"answer": "Anthropic Claude, Zoom Workplace, Google Workspace",
"type": "ratings"
}
]
}
]
},
{
"id": "6ae214c4e4de10efb2534509",
"slug": "slack-2026-10-28-10-29-08-276",
"link": "https://www.trustradius.com/reviews/slack-2026-10-28-10-29-08-276",
"title": "Slack is a productivity hack",
"rating": 10,
"published_date": "2026-10-29",
"source": {
"is_trusted": true,
"incentive": "No",
"channel": "CommunityInbound"
},
"reviewer": {
"id": null,
"name": "Wes Lawrence",
"title": "Account Manager",
"job_type": "Account Manager",
"department": "Sales",
"company": "TrustRadius",
"company_size": "51-200 employees",
"industry": null,
"years_of_experience": null,
"avatar": null,
"linkedin_link": null,
"is_linkedin_verified": null,
"is_public": null
},
"sections": [
{
"title": "Overall Satisfaction",
"responses": [
{
"question": "Describe how you use Slack in your organization. What are the business problems the product addresses and what is the scope of your use case?",
"answer": "I manage a large bucket of accounts so I rely on Slack to collaborate with the rest of my team as a part of my day to day work. We are a remote first company so being able to interact with my coworkers in real time via Slack has been critical for productivity. Slack also helps cut own on Zoom meetings b/c we can jump on a quick huddle or \"Slack\" back and forth on a specific topic. The biggest challenge it solves for me is keeping salees, CS and leadership all up to date and on the same page.",
"type": "text"
},
{
"question": "Please provide some detailed examples of things that Slack does particularly well.",
"answer": "Keeps side conversations about an account in one place and as a source of truth\nEliminates the need for more zoom meetings, giving me time back\nIntegrations. We connect it to other tools we rely on daily so updates and MCP pulls show up in Slack instead of me checking different systems.",
"type": "bullets"
},
{
"question": "Please provide some detailed examples of areas where Slack has room for improvement.",
"answer": "Notifications can get noisy, especially with so many integrations\nThings can get buried in channels\nToo many channels can make finding important info hard to find.",
"type": "bullets"
},
{
"question": "On a scale of 1-10 (10 being the best), how likely are you to recommend Slack if asked by a colleague?",
"answer": "10",
"type": "slider"
},
{
"question": "On a scale of 1-10 (10 being the best), how would you rate the following features of Slack?",
"answer": null,
"type": "features"
},
{
"question": "What positive or negative impact (i.e. Return on Investment or ROI) has Slack had on your overall business objectives?",
"answer": "Increased my productivity\nReduced the number of meetings I have to attend which allows me more time to focus on my role",
"type": "bullets"
},
{
"question": "On a scale of 1-10, how would you rate Slack's overall usability?",
"answer": "10",
"type": "slider"
},
{
"question": "Please answer these quick yes or no questions about your experience with Slack.",
"answer": null,
"type": "multiquestion"
}
]
}
]
},
{
"id": "6a72ca49c2147373c7cd803c",
"slug": "slack-2026-08-05-00-29-43",
"link": "https://www.trustradius.com/reviews/slack-2026-08-05-00-29-43",
"title": "Well Organized and Easy to Manage",
"rating": 9,
"published_date": "2026-08-10",
"source": {
"is_trusted": true,
"incentive": "No",
"channel": "CommunityInvite"
},
"reviewer": {
"id": null,
"name": "Rushikesh Vasande",
"title": "Full-stack developer",
"job_type": "Professional",
"department": "Information Technology",
"company": "SDLC Corp",
"company_size": "501-1000 employees",
"industry": null,
"years_of_experience": null,
"avatar": null,
"linkedin_link": null,
"is_linkedin_verified": null,
"is_public": null
},
"sections": [
{
"title": "Overall Satisfaction",
"responses": [
{
"question": "Describe how you use Slack in your organization. What are the business problems the product addresses and what is the scope of your use case?",
"answer": "My team uses Slack every day for communication between developer, teaster, manager, QA. Instead of sending emails for every small updates, we share messages in different channels based on projects. we also use it to discuss bugs, deployment updates, and quick questions during development. Slack helps us keep conversations organized and reduces delay because everyone can see the latest updates in one place. it has made teamwork fatser, especially when project are working from different locations.",
"type": "text"
},
{
"question": "Please provide some detailed examples of things that Slack does particularly well.",
"answer": "Keep project discussions organized with separate channels.\nQuick direct messages help solve small issues without long meetings.\nsimple interface, so new team member can start using it quickly.\nWorks smoothly on both desktop and mobile.",
"type": "bullets"
},
{
"question": "Please provide some detailed examples of areas where Slack has room for improvement.",
"answer": "Too many notification can be distracting, even with notifications setting.\nconfusing notifications setting, It pause when working hours end because of that i missed imp message after working hours.",
"type": "bullets"
},
{
"question": "On a scale of 1-10 (10 being the best), how likely are you to recommend Slack if asked by a colleague?",
"answer": "9",
"type": "slider"
},
{
"question": "On a scale of 1-10 (10 being the best), how would you rate the following features of Slack?",
"answer": null,
"type": "features"
},
{
"question": "What positive or negative impact (i.e. Return on Investment or ROI) has Slack had on your overall business objectives?",
"answer": "Faster communication between team members.\nReduced the need for long email conversations\nImproved collaboration between development, QA, and management teams.",
"type": "bullets"
},
{
"question": "On a scale of 1-10, how would you rate Slack's overall usability?",
"answer": "9",
"type": "slider"
},
{
"question": "What other products like Slack have you used or evaluated?",
"answer": "Microsoft Teams",
"type": "competitors"
},
{
"question": "Please answer these quick yes or no questions about your experience with Slack.",
"answer": null,
"type": "multiquestion"
},
{
"question": "Besides Slack, what other software do you regularly use? How likely would you be to recommend it to a friend or colleague?",
"answer": "Microsoft Teams, Google Workspace",
"type": "ratings"
}
]
}
]
},
{
"id": "68de95006f92aeba92c61211",
"slug": "slack-2025-10-02-10-06-39",
"link": "https://www.trustradius.com/reviews/slack-2025-10-02-10-06-39",
"title": "A great instant messaging tool and much more.",
"rating": 8,
"published_date": "2025-10-15",
"source": {
"is_trusted": true,
"incentive": "TrustRadius",
"channel": "RaaS"
},
"reviewer": {
"id": null,
"name": "Dario Sušanj",
"title": "Developer",
"job_type": "Engineer",
"department": "Engineering",
"company": "CROZ",
"company_size": "201-500 employees",
"industry": null,
"years_of_experience": null,
"avatar": null,
"linkedin_link": null,
"is_linkedin_verified": null,
"is_public": null
},
"sections": [
{
"title": "Overall Satisfaction",
"responses": [
{
"question": "Describe how you use Slack in your organization. What are the business problems the product addresses and what is the scope of your use case?",
"answer": "We use Slack as an instant messaging platform. We also use the huddle feature for quick and simple audio and video conferencing. Slack offers statuses, threads, and various reactions. Video conferencing offers screen sharing, hand raising, and the ability to draw on the screen for everyone in the huddle to see and participate.",
"type": "text"
},
{
"question": "Please provide some detailed examples of things that Slack does particularly well.",
"answer": "Instant messaging.\nVideo conferencing.\nScreen sharing and screen drawing.",
"type": "bullets"
},
{
"question": "Please provide some detailed examples of areas where Slack has room for improvement.",
"answer": "Video streams can become unstable even on good internet connections.\nCould be more affordable.\nNotifications can be a pain to turn off all at once.",
"type": "bullets"
},
{
"question": "On a scale of 1-10 (10 being the best), how likely are you to recommend Slack if asked by a colleague?",
"answer": "8",
"type": "slider"
},
{
"question": "On a scale of 1-10 (10 being the best), how would you rate the following features of Slack?",
"answer": null,
"type": "features"
},
{
"question": "What positive or negative impact (i.e. Return on Investment or ROI) has Slack had on your overall business objectives?",
"answer": "Improved collaboration between team members.\nEasier file sharing.\nQuicker information travels.",
"type": "bullets"
},
{
"question": "On a scale of 1-10, how would you rate Slack's overall usability?",
"answer": "9",
"type": "slider"
},
{
"question": "Please answer these quick yes or no questions about your experience with Slack.",
"answer": null,
"type": "multiquestion"
}
]
}
]
}
]
}