Travel Data API
/travel/reviewsLocation Reviews
Get paginated reviews for any location (hotel, restaurant, attraction, cruise) with filters for rating, date range, traveler type, visit month, and keyword search. Returns 30 reviews per page.
QUERY PARAMS
Can be a URL, entity ID, or location name.
Examples:
- URL:
https://www.tripadvisor.com/Attraction_Review-g29092-d103346-Reviews-Disneyland_Park-Anaheim_California.html - Location name:
Disneyland Park, California - Entity ID:
103346
Page number of results (each page returns up to 30 reviews).
Default: 1
Allowed values: positive numbers
Sort order for reviews.
Default: most_recent
Allowed values: most_recent, detailed_reviews
Restrict results to reviews with specific star ratings. Multiple ratings can be provided separated by commas.
Allowed values: 1, 2, 3, 4, 5
Example: 4,5
Only return reviews posted on or after this date.
Format: YYYY-MM-DD
Filter by reviewer's traveler type. Multiple types can be provided separated by commas.
Allowed values: business, couples, family, friends, solo
Example: family,friends
Filter reviews based on the month(s) when the traveler visited. Multiple months can be provided separated by commas.
Allowed values: jan, feb, mar, apr, may, jun, jul, aug, sep, oct, nov, dec
Example: jan,feb,mar
Keyword to search for in review title or body.
Language–country code used for localization.
Default: en-US
Allowed values: en-US, en-CA, fr-CA, pt-BR, es-MX, es-AR, es-CL, es-CO, es-PE, es-VE, en-GB, it-IT, es-ES, de-DE, fr-FR, sv-SE, nl-NL, tr-TR, da-DK, en-IE, de-AT, el-GR, nb-NO, pt-PT, ru-RU, de-CH, fr-CH, it-CH, fr-BE, nl-BE, ja-JP, zh-Hans-US, en-IN, en-AU, en-MY, en-NZ, en-PH, en-SG, id-ID, ko-KR, th-u-ca-gregory, vi-VN, zh-Hant-TW, en-HK, zh-Hant-HK, ar-US-u-nu-latn, ar-EG-u-nu-latn, en-ZA, he-IL
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"review_id": 1073681759,
"review_link": "https://www.tripadvisor.com/ShowUserReviews-g60763-d126260-r1073681759-Lotte_New_York_Palace-New_York_City_New_York.html",
"title": "Would not stay again",
"text": "Items stolen from room, incidentals amount very high $600 only received $115 back have tried to call to discuss keep being put through to a voicemail where a message can not be left very annoyed and frustrated",
"review_tip": null,
"rating": 1,
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"language": "en",
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"trip": {
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"stay_date": "2026-08-31"
},
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"reviewer_id": "D3AA4EBE6B09E7177A080FC1762FBE5D",
"name": "whyteclair",
"profile_link": "https://www.tripadvisor.com/Profile/whyteclair",
"username": "whyteclair",
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"created_at_date": "2026-08-17",
"published_at_date": "2026-08-18"
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{
"review_id": 974693093,
"review_link": "https://www.tripadvisor.com/ShowUserReviews-g60763-d126260-r974693093-Lotte_New_York_Palace-New_York_City_New_York.html",
"title": "Best hotel in NY",
"text": "I’ve visited NY every year for the last 34 years and always love to stay in The Palace now the Lotte New York palace . Just this year it will be my third time in this hotel because the place is so beautiful , the location is perfect , the concierges make the gust experience better than anywhere else , the housekeeping was so polite when I needed a refrigerator for my medicine . The staff in front desk are attentive and eager to help . So thank you for the experience you print on my memory’s every time I visit you . I really feel at home",
"review_tip": "Everything is perfect",
"rating": 5,
"subratings": [],
"like_count": 0,
"language": "en",
"is_translated": false,
"original_language": "en",
"owner_response": {
"response_id": 978789273,
"text": "Dear Maria Teresa T,\n\nThank you for your thoughtful feedback and loyalty to our hotel over the years. We're thrilled to know that The Palace has become a true home away from home for you, providing a beautiful setting, ideal location, and a dedicated team that makes each stay special. From our attentive concierges and front desk staff to our housekeeping team’s care with your needs, we’re honored to be part of your New York tradition. We look forward to creating more unforgettable memories with you on your future visits.\n\nSincerely, \nUwe Kunz, General Manager ",
"language": "en",
"published_date": "2024-11-05",
"profile_link": "https://www.tripadvisor.com/Profile/LotteNYPalace",
"avatar_image_link": "https://dynamic-media-cdn.tripadvisor.com/media/photo-s/02/59/5a/39/avatar.jpg",
"connection_to_place": "General Manager"
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"stay_date": "2024-10-31"
},
"reviewer": {
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"name": "Maria Teresa T",
"profile_link": "https://www.tripadvisor.com/Profile/mariateresat2016",
"username": "mariateresat2016",
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"created_at_date": "2024-10-20",
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{
"review_id": 1073544713,
"review_link": "https://www.tripadvisor.com/ShowUserReviews-g60763-d126260-r1073544713-Lotte_New_York_Palace-New_York_City_New_York.html",
"title": "Great family hotel.",
"text": "Location is great in midtown. Rooms are spacious - even with teenage kids. Staff is friendly- especially the night staff. Arrived late and left late with lots of friendly faces helping on both ends. Thanks to Peter helping with our travel arrangements and the concierge with very helpful restaurant recs.",
"review_tip": null,
"rating": 5,
"subratings": [],
"like_count": 0,
"language": "en",
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"created_at_date": "2026-08-17",
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{
"review_id": 1073304455,
"review_link": "https://www.tripadvisor.com/ShowUserReviews-g60763-d126260-r1073304455-Lotte_New_York_Palace-New_York_City_New_York.html",
"title": "Elegance in Mid-Town Manhattan",
"text": "Excellent location, staff, lobby and courtyard. Clean and quiet. Very comfortable bedding. Drawbacks were in the room — stained carpet and electricals were going. All looking a little worn out. Good too expensive to contemplate trying. I enjoyed this hotel, at a discounted price, but would not have been happy at full price.",
"review_tip": null,
"rating": 4,
"subratings": [],
"like_count": 0,
"language": "en",
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"owner_response": null,
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"name": "Jennifer N",
"profile_link": "https://www.tripadvisor.com/Profile/JenniferN883",
"username": "JenniferN883",
"avatar": "https://dynamic-media-cdn.tripadvisor.com/media/photo-o/1a/f6/e2/e6/default-avatar-2020-45.jpg",
"contribution_count": 11,
"hometown": {
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"location_name": "Ann Arbor",
"location_name_detailed": "Ann Arbor, Michigan"
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"images": [],
"created_at_date": "2026-08-15",
"published_at_date": "2026-08-15"
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{
"review_id": 1073234463,
"review_link": "https://www.tripadvisor.com/ShowUserReviews-g60763-d126260-r1073234463-Lotte_New_York_Palace-New_York_City_New_York.html",
"title": "Wonderful Stay and Excellent Service",
"text": "We had a wonderful stay at Lotte New York Palace Hotel! The hotel was beautiful, clean, and comfortable. The staff were very friendly and helpful, and the service was excellent.\n\nA special thank you to Lilian D. for being so kind and helpful. She made our stay even more enjoyable and made us feel very welcome.\n\nWe really enjoyed our stay and would definitely recommend Lotte New York Palace Hotel to others. We would be happy to come back again!",
"review_tip": null,
"rating": 5,
"subratings": [],
"like_count": 0,
"language": "en",
"is_translated": false,
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"owner_response": null,
"trip": {
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"stay_date": "2026-07-31"
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"name": "Susan P",
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{
"review_id": 1073231551,
"review_link": "https://www.tripadvisor.com/ShowUserReviews-g60763-d126260-r1073231551-Lotte_New_York_Palace-New_York_City_New_York.html",
"title": "Very Pleasant Stay",
"text": "Lotte New York Palace, has been a great experience. Customer service as well as room service has been very understanding and cooperative. Lincy, the receptionist has especially been very helpful and informative. Sophia and Margaret the housekeeping team also great. The Breakfast restaurant had great options. It has been a pleasant stay for us. The Saint Patrick, Cathedral View makes it even more extraordinary. Definitely make a return. \nKind regards, Irene Novia Loka. Matahari RE LLC",
"review_tip": null,
"rating": 5,
"subratings": [],
"like_count": 0,
"language": "en",
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"owner_response": null,
"trip": {
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"stay_date": "2026-08-31"
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"reviewer": {
"reviewer_id": "B31E1A0B7D4EFD4A7C43BDC6B7C02885",
"name": "Irene N",
"profile_link": "https://www.tripadvisor.com/Profile/A1114VZirenen",
"username": "A1114VZirenen",
"avatar": "https://dynamic-media-cdn.tripadvisor.com/media/photo-o/1a/f6/de/5a/default-avatar-2020-36.jpg",
"contribution_count": 5,
"hometown": null,
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"created_at_date": "2026-08-15",
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{
"review_id": 1073157846,
"review_link": "https://www.tripadvisor.com/ShowUserReviews-g60763-d126260-r1073157846-Lotte_New_York_Palace-New_York_City_New_York.html",
"title": "Large hotel with a small niche hotel feel",
"text": "We love the experience of the Palace Hotel. We always stay in the towers, which makes it extra special. The staff is beyond professional, welcoming, helpful.",
"review_tip": null,
"rating": 5,
"subratings": [],
"like_count": 0,
"language": "en",
"is_translated": false,
"original_language": "en",
"owner_response": null,
"trip": {
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"stay_date": "2026-05-31"
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"reviewer_id": "EB7CDED7B094C24AB7E6B7607E47F4A3",
"name": "Jeffrey B",
"profile_link": "https://www.tripadvisor.com/Profile/jeffreybD5975IE",
"username": "jeffreybD5975IE",
"avatar": "https://dynamic-media-cdn.tripadvisor.com/media/photo-o/15/5a/b5/6a/caption.jpg",
"contribution_count": 44,
"hometown": {
"tripadvisor_entity_id": 60898,
"location_name": "Atlanta",
"location_name_detailed": "Atlanta, Georgia"
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"images": [],
"created_at_date": "2026-08-14",
"published_at_date": "2026-08-14"
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{
"review_id": 1073148189,
"review_link": "https://www.tripadvisor.com/ShowUserReviews-g60763-d126260-r1073148189-Lotte_New_York_Palace-New_York_City_New_York.html",
"title": "Room, location, and staff was the best",
"text": "Great location in NYC. Large room. Friendly and helpful staff. George the bellman is the best. He is so friendly and engages with us every time we passed by. He goes out of his way to make your day. Truly above and beyond!",
"review_tip": null,
"rating": 5,
"subratings": [],
"like_count": 0,
"language": "en",
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"owner_response": null,
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"reviewer": {
"reviewer_id": "1B5D14BDE197EAC07A3A487C6200C8FD",
"name": "DosBros429",
"profile_link": "https://www.tripadvisor.com/Profile/Dosbros429",
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"hometown": {
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"location_name": "Chesterfield",
"location_name_detailed": "Chesterfield, Missouri"
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"created_at_date": "2026-08-14",
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{
"review_id": 1073016813,
"review_link": "https://www.tripadvisor.com/ShowUserReviews-g60763-d126260-r1073016813-Lotte_New_York_Palace-New_York_City_New_York.html",
"title": "Lotte NY hotel",
"text": "The best hotel to stay in New York City the rooms are a good size walking distance to Times Square, Empire State building everything you would want to see the staff is overly friendly the best place to stay for a family",
"review_tip": null,
"rating": 5,
"subratings": [],
"like_count": 0,
"language": "en",
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"reviewer": {
"reviewer_id": "E79A42EEB8B1D702D86E8580EFB81439",
"name": "Daniel C",
"profile_link": "https://www.tripadvisor.com/Profile/danielcS1131MF",
"username": "danielcS1131MF",
"avatar": "https://dynamic-media-cdn.tripadvisor.com/media/photo-o/1a/f6/7c/01/default-avatar-2020-5.jpg",
"contribution_count": 3,
"hometown": null,
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"images": [],
"created_at_date": "2026-08-13",
"published_at_date": "2026-08-13"
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{
"review_id": 1072750239,
"review_link": "https://www.tripadvisor.com/ShowUserReviews-g60763-d126260-r1072750239-Lotte_New_York_Palace-New_York_City_New_York.html",
"title": "Beautiful 5-Star Property, Unfortunately Not 5-Star Service",
"text": "We stayed at Lotte New York Palace in The Towers on the 49th floor. I really wanted to love this hotel. The property itself is gorgeous, the location is fantastic, and our view was spectacular. Carolyn, who checked us in, was wonderful and gave us a great first impression. Unfortunately, that is where the five-star experience ended.\n\nWe paid extra to upgrade to The Towers, so our expectations were understandably high. When we entered our room, one of the first things we noticed was a very large reddish-brown stain on the bench at the foot of the bed that appeared to be blood. Even worse, it was still wet. There were also stains on the carpet and nightstand.\n\nWe immediately reported it. The front desk manager said someone would come up, then housekeeping called asking what was wrong. When we explained that the stain was also wet, the response from housekeeping was, “Well yeah, because we tried to clean it.” The tone was incredibly dismissive for what was already a pretty disturbing situation.\n\nWe were told someone would take care of it. We had been traveling all day, so we went to dinner for a few hours expecting the problem to be resolved when we returned. Nothing had been done. We eventually had to go downstairs ourselves and ask again before the bench was finally replaced. Even the interaction with the housekeeper who replaced it was unpleasant.\n\nUnfortunately, the service issues continued.\n\nOne of the benefits advertised for Towers guests is the complimentary house car. We reserved it for a specific time to take us to a Broadway show. When we came downstairs at our scheduled time, there was no car. Valet told us they had not seen the person managing the house cars all day. After calling him, they told us he was still 10 to 20 minutes away and suggested we take the subway instead.\n\nWe missed our Broadway show.\n\nThen came checkout. We booked through Amex and asked about our 4 p.m. late checkout at check-in. We were told to confirm it on our final morning and were led to believe it should not be an issue. We followed those instructions and were then told our room had been reserved for another guest and the latest they could offer was 1 p.m.\n\nWhat made absolutely no sense was that another employee then told us we could remain in the same room if we paid for an entire additional night. If our specific room was already reserved for another arriving guest, I am not sure how paying for another night would suddenly make it available.\n\nThat interaction really summed up the stay.\n\nThere is a lot to love about Lotte New York Palace. The building is beautiful. The location is excellent. The Towers room itself was beautiful, and the view from the 49th floor was incredible. There were also a few genuinely pleasant employees, especially Carolyn.\n\nBut a five-star hotel cannot rely on its building and location alone. At this level and price point, cleanliness, hospitality, reliability, professionalism, and how problems are handled are just as important.\n\nFinding what appeared to be a wet blood stain in our upgraded Towers room, having to repeatedly follow up to get it removed, encountering rude and dismissive staff, having a reserved house car fail to appear, missing our Broadway show, and then dealing with contradictory explanations at checkout is simply not a five-star experience.\n\nIf your priority is a beautiful historic hotel, a great Midtown location, and an incredible view, there is plenty to like here. If you are paying Lotte New York Palace prices because you expect the service that should accompany a five-star hotel, I would look elsewhere.\n\nBeautiful property. Excellent location. Spectacular view. Service that fell far below the standard being advertised.",
"review_tip": null,
"rating": 2,
"subratings": [],
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"name": "Michael B",
"profile_link": "https://www.tripadvisor.com/Profile/V5881GPmichaelb",
"username": "V5881GPmichaelb",
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"created_at_date": "2026-08-11",
"published_at_date": "2026-08-12"
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{
"review_id": 1072643245,
"review_link": "https://www.tripadvisor.com/ShowUserReviews-g60763-d126260-r1072643245-Lotte_New_York_Palace-New_York_City_New_York.html",
"title": "Good location",
"text": "Good location, easy to reach from JFK. Also well located on site. Central Park and Grand Central Station, 5th Avenue and Broadway within walking distance.",
"review_tip": null,
"rating": 5,
"subratings": [],
"like_count": 0,
"language": "en",
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"original_language": "de",
"owner_response": null,
"trip": {
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"stay_date": "2026-08-31"
},
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"reviewer_id": "F3BD88D2CA17EEE337361AA5D030236D",
"name": "Jens H",
"profile_link": "https://www.tripadvisor.com/Profile/F8569DRjensh",
"username": "F8569DRjensh",
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"contribution_count": 2,
"hometown": {
"tripadvisor_entity_id": 187323,
"location_name": "Berlin",
"location_name_detailed": "Berlin, Germany"
},
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"created_at_date": "2026-08-11",
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{
"review_id": 1072620867,
"review_link": "https://www.tripadvisor.com/ShowUserReviews-g60763-d126260-r1072620867-Lotte_New_York_Palace-New_York_City_New_York.html",
"title": "Last minute midnight check in!",
"text": "We arrived very late after a long, stressful travel day and a last-minute change in our accommodations, and Peter at the front desk was absolutely wonderful. He was warm, kind, patient, and genuinely welcoming at a moment when we really needed it. He went above and beyond to help us get settled and made what could have been a stressful end to the night feel easy.\n\nAnd the room—with the view of the cathedral—was absolutely perfect. It honestly felt like the best possible ending to a very long day.\n\nA huge thank-you to Peter and the entire night crew! Peter made us feel taken care of from the second we walked in. Exceptional hospitality and a genuinely lovely human being.",
"review_tip": null,
"rating": 5,
"subratings": [],
"like_count": 0,
"language": "en",
"is_translated": false,
"original_language": "en",
"owner_response": null,
"trip": {
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"stay_date": "2026-08-31"
},
"reviewer": {
"reviewer_id": "3597901F0321DEC53EC2665919EE2DA9",
"name": "Chelsea H",
"profile_link": "https://www.tripadvisor.com/Profile/G7463USchelseah",
"username": "G7463USchelseah",
"avatar": "https://dynamic-media-cdn.tripadvisor.com/media/photo-o/1a/f6/de/0a/default-avatar-2020-35.jpg",
"contribution_count": 1,
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"images": [],
"created_at_date": "2026-08-11",
"published_at_date": "2026-08-11"
},
{
"review_id": 1072620552,
"review_link": "https://www.tripadvisor.com/ShowUserReviews-g60763-d126260-r1072620552-Lotte_New_York_Palace-New_York_City_New_York.html",
"title": "Peter was the best at reception",
"text": "Peter fernando joey kingsley helped us alot and made our stay very smooth. We had problems with the luggage and everything went smooth. The best guy",
"review_tip": null,
"rating": 5,
"subratings": [],
"like_count": 0,
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"text": "overall didn't feel worth the money - usually at a 5 star, or even a 4 star you leave feeling satisfied with the level of customer service received. This place made me feel like I owed them something every time I spoke to someone. There was half eaten snacks in our mini bar that they never came to resolve either even though I called to the front desk about it. location and the few perks amex gave with the property is the only reason it's getting a 2.",
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