{
  "item": {
    "id": 2833226,
    "name": "Avada | Website Builder For WordPress & eCommerce",
    "link": "https://themeforest.net/item/x/2833226"
  },
  "is_supported": true,
  "status": "Supported",
  "supported_by": "ThemeFusion",
  "support_note": "This author will respond to buyers' questions and provides limited support through their own support system.",
  "support_includes": [
    "Availability of the author to answer questions",
    "Answering technical questions about item’s features",
    "Assistance with reported bugs and issues",
    "Help with included 3rd party assets"
  ],
  "support_excludes": [
    "Customization services",
    "Installation services"
  ],
  "support_link": "https://theme-fusion.com/support/?envato_item_id=2833226",
  "support_policy_link": "https://themeforest.net/page/item_support_policy",
  "faq": [
    {
      "question": "Missing style sheet error when installing the theme",
      "answer": "A common issue that can occur with users new to installing WordPress themes is a \"Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly.\nLuckily, there is a very easy fix\n.",
      "answer_html": "<p> A common issue that can occur with users new to installing WordPress themes is a \"Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. <a href=\"https://help.market.envato.com/hc/en-us/articles/202821510\" target=\"_blank\">Luckily, there is a very easy fix</a>. </p>"
    },
    {
      "question": "How Do I Get Support For Avada?",
      "answer": "All theme support is handled through our dedicated support centre, please find the links below. Only pre-sales questions are handled here in the comments section.\nHow To Create Your My Avada Account To Get Support\nView The Avada Quick Start Guide\nView Avada Online Documentation\nView Avada Video Tutorials\nSigned Up For Support Already? Submit A Ticket",
      "answer_html": "<p>All theme support is handled through our dedicated support centre, please find the links below. Only pre-sales questions are handled here in the comments section.</p>\n<h4><a href=\"https://avada.com/documentation/how-to-register-for-my-avada/\" rel=\"nofollow\">How To Create Your My Avada Account To Get Support</a></h4>\n<h4><a href=\"https://avada.com/documentation/avada-quick-start-guide/\" rel=\"nofollow\">View The Avada Quick Start Guide</a><h4>\n<h4><a href=\"https://avada.com/help-center/\" rel=\"nofollow\">View Avada Online Documentation</a></h4>\n<h4><a href=\"https://avada.com/help-center/\" rel=\"nofollow\">View Avada Video Tutorials</a></h4>\n<h4><a href=\"https://my.avada.com/submit-a-ticket/\" rel=\"nofollow\">Signed Up For Support Already? Submit A Ticket</a></h4></h4></h4>"
    },
    {
      "question": "What Do I Do Before I Submit A Support Ticket?",
      "answer": "Make sure you are running the\nlatest version of Avada\nand the latest version of WordPress.\nAlways check the\nImportant Update Information\nfirst.\nCheck our\nFull Online Documentation\nfor the answer to your question.\nDisable any additional 3rd party plugins you may be using to see if it fixes the issue.\nIf you cannot find the answer to your question,\nfill out this form\nonce you have\nsigned up at our site\nand our support team will help.",
      "answer_html": "<ul>\n<li> Make sure you are running the <a href=\"https://avada.com/documentation/general-update-information/\" rel=\"nofollow\">latest version of Avada</a> and the latest version of WordPress.</li>\n<li>Always check the <a href=\"https://avada.com/documentation/important-update-information/\" rel=\"nofollow\">Important Update Information</a> first.</li>\n<li>Check our <a href=\"https://avada.com/help-center/\" rel=\"nofollow\">Full Online Documentation</a> for the answer to your question.</li>\n<li>Disable any additional 3rd party plugins you may be using to see if it fixes the issue.</li>\n<li>If you cannot find the answer to your question, <a href=\"https://my.avada.com/submit-a-ticket/\" rel=\"nofollow\">fill out this form</a> once you have <a href=\"https://avada.com/documentation/how-to-register-for-my-avada/\" rel=\"nofollow\">signed up at our site </a> and our support team will help.</li>\n</ul>"
    },
    {
      "question": "What Does Support Cover?",
      "answer": "Our support covers getting setup, trouble using any features, and any bug fixes that may arise.\nUnfortunately we cannot provide support for customizations or 3rd party plugins\n. If you need help with customizations of your theme then you should enlist the help of a developer.",
      "answer_html": "<p>Our support covers getting setup, trouble using any features, and any bug fixes that may arise. <em>Unfortunately we cannot provide support for customizations or 3rd party plugins</em>. If you need help with customizations of your theme then you should enlist the help of a developer.</p>"
    },
    {
      "question": "What Is The Support Schedule?",
      "answer": "We try our best to monitor the forums around the clock, however, this is not always possible due to different timezones. We check tickets all throughout the day but reply times can be up to 24 hours Monday-Friday, and 24-48 over the weekend.\nThank you so much and we look forward to serving you!",
      "answer_html": "<p>We try our best to monitor the forums around the clock, however, this is not always possible due to different timezones. We check tickets all throughout the day but reply times can be up to 24 hours Monday-Friday, and 24-48 over the weekend.</p>\n<p>Thank you so much and we look forward to serving you!</p>"
    },
    {
      "question": "Where do I report security bugs found in this theme?",
      "answer": "Please report security bugs found in the source code through the\nPatchstack Vulnerability Disclosure Program\n. The Patchstack team will assist you with verification, CVE assignment, and notify the developers of this plugin:\nAvada\nFusion Builder\nFusion Core\nAvada Branding",
      "answer_html": "<p>Please report security bugs found in the source code through the <a href=\"https://patchstack.com/database/vdp/ad4f0b73-2c90-4835-af1a-21a933838077\" rel=\"nofollow\">Patchstack Vulnerability Disclosure Program</a>. The Patchstack team will assist you with verification, CVE assignment, and notify the developers of this plugin:</p>\n<pre><code><a href=\"https://patchstack.com/database/vdp/ad4f0b73-2c90-4835-af1a-21a933838077\" rel=\"nofollow\">Avada</a></code></pre>\n<pre><code><a href=\"https://patchstack.com/database/vdp/c847187c-d8cc-49fc-9d3e-f1804e39fdfc\" rel=\"nofollow\">Fusion Builder</a></code></pre>\n<pre><code><a href=\"https://patchstack.com/database/wordpress/plugin/fusion-core/vulnerabilities\" rel=\"nofollow\">Fusion Core</a></code></pre>\n<pre><code><a href=\"https://patchstack.com/database/wordpress/plugin/fusion-white-label-branding/vulnerabilities\" rel=\"nofollow\">Avada Branding</a></code></pre>"
    }
  ]
}