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/market/items/commentsMarket Item Comments
An item's comment threads with buyer and author labels and every reply. 20 per page.
QUERY PARAMS
Envato Market item ID or any item link from the 7 Market sites.
Examples:
- ID:
2833226 - URL:
https://themeforest.net/item/avada-responsive-multipurpose-theme/2833226
Page number (1-based).
Default: 1
Allowed values: 1-5000
Envato Market site to use. A pasted link picks its own site, so this only matters for bare IDs and site-wide lists.
Default: themeforest
Allowed values: themeforest, codecanyon, videohive, audiojungle, graphicriver, photodune, 3docean
{
"count": 39396,
"per_page": 20,
"current_page": 1,
"total_pages": 1970,
"next": "https://envato-scraper.omkar.cloud/envato/market/items/comments?item=2833226&page=2",
"previous": null,
"item": {
"id": 2833226,
"name": "Avada | Website Builder For WordPress & eCommerce",
"link": "https://themeforest.net/item/x/2833226"
},
"comments": [
{
"id": 32089895,
"text": "Hi, I just uploaded the Avada Photography demo. I then cloned the about me page to add a page I can edit, but the header is not transparent as the original about me page. This one has a solid dark grey under the logo and menu. Where can I fix this and have the image of the slider like other pages? Thank you for help. Alex",
"html": "<p>Hi, I just uploaded the Avada Photography demo. I then cloned the about me page to add a page I can edit, but the header is not transparent as the original about me page. This one has a solid dark grey under the logo and menu. Where can I fix this and have the image of the slider like other pages? Thank you for help. Alex</p>",
"user": {
"username": "biretta",
"name": "biretta",
"link": "https://themeforest.net/user/biretta",
"avatar": "https://s3.envato.com/files/495893693/unnamed.jpg"
},
"user_label": "Purchased",
"is_author": false,
"is_buyer": true,
"link": "https://themeforest.net/comments/32089895",
"date_relative": "10 days ago",
"date_estimated": "2026-09-11",
"replies": [
{
"id": 32090928,
"text": "Hello @biretta\nYou will need to set your header background color to transparent and also set the position to absolute in this case, if you need further assistance with this, kindly open a support ticket and our team will follow up.\nClick Here to Get Avada Support\nThanks\n-Ammar",
"html": "<p>Hello @biretta</p>\n<p>You will need to set your header background color to transparent and also set the position to absolute in this case, if you need further assistance with this, kindly open a support ticket and our team will follow up.</p>\n<p><strong> <a href=\"https://theme-fusion.com/documentation/avada/support/how-to-register-for-avada-support/\" rel=\"nofollow\"> Click Here to Get Avada Support </a> </strong></p>\n<p>Thanks</p>\n<p>-Ammar</p>",
"user": {
"username": "ThemeFusion_Support",
"name": "ThemeFusion_Support",
"link": "https://themeforest.net/user/ThemeFusion_Support",
"avatar": "https://0.s3.envato.com/files/121190518/profile_icon.png"
},
"user_label": "Author Team",
"is_author": true,
"is_buyer": false,
"link": "https://themeforest.net/comments/32090928",
"date_relative": "8 days ago",
"date_estimated": "2026-09-13"
},
{
"id": 32091008,
"text": "Thank you Ammar",
"html": "<p>Thank you Ammar</p>",
"user": {
"username": "biretta",
"name": "biretta",
"link": "https://themeforest.net/user/biretta",
"avatar": "https://s3.envato.com/files/495893693/unnamed.jpg"
},
"user_label": "Purchased",
"is_author": false,
"is_buyer": true,
"link": "https://themeforest.net/comments/32091008",
"date_relative": "8 days ago",
"date_estimated": "2026-09-13"
},
{
"id": 32091194,
"text": "You are most welcome",
"html": "<p>You are most welcome <img alt=\":)\" src=\"/images/smileys/happy.png\" title=\":)\"/></p>",
"user": {
"username": "ThemeFusion_Support",
"name": "ThemeFusion_Support",
"link": "https://themeforest.net/user/ThemeFusion_Support",
"avatar": "https://0.s3.envato.com/files/121190518/profile_icon.png"
},
"user_label": "Author Team",
"is_author": true,
"is_buyer": false,
"link": "https://themeforest.net/comments/32091194",
"date_relative": "7 days ago",
"date_estimated": "2026-09-14"
}
],
"replies_count": 3
},
{
"id": 32086109,
"text": "Hello ThemeFusion,\nAre you no longer providing updates for the bundled plugins? It doesn’t seem like much has been happening here lately. For example, ACF Pro is now at version 6.8.9 (Avada only offers 6.8.7), Yoast is currently at version 28.1 (Avada only offers 27.8), and so on. The bundled plugins were actually a great feature, especially for smaller projects. Is there any news on that?\nRegards",
"html": "<p>Hello ThemeFusion,</p>\n<p>Are you no longer providing updates for the bundled plugins? It doesn’t seem like much has been happening here lately. For example, ACF Pro is now at version 6.8.9 (Avada only offers 6.8.7), Yoast is currently at version 28.1 (Avada only offers 27.8), and so on. The bundled plugins were actually a great feature, especially for smaller projects. Is there any news on that?</p>\n<p>Regards</p>",
"user": {
"username": "we-are-ferris",
"name": "we-are-ferris",
"link": "https://themeforest.net/user/we-are-ferris",
"avatar": "https://s3.envato.com/files/479349413/ferris-500-1.png"
},
"user_label": "Purchased",
"is_author": false,
"is_buyer": true,
"link": "https://themeforest.net/comments/32086109",
"date_relative": "17 days ago",
"date_estimated": "2026-09-04",
"replies": [
{
"id": 32086337,
"text": "Hi there\nOf course, we provide updates for bundled plugins. Before we endorse a plugin update, we test the released version for compatibility with Avada first, as is the case with ACF Pro.\nRegarding the Yoast SEO plugin, it is not bundled with Avada and never has been. You can go ahead and update the plugin as needed.\nThank you,\nMB",
"html": "<p>Hi there</p>\n<p>Of course, we provide updates for bundled plugins. Before we endorse a plugin update, we test the released version for compatibility with Avada first, as is the case with ACF Pro.</p>\n<p>Regarding the Yoast SEO plugin, it is not bundled with Avada and never has been. You can go ahead and update the plugin as needed.</p>\n<p>Thank you,\nMB</p>",
"user": {
"username": "ThemeFusion_Support",
"name": "ThemeFusion_Support",
"link": "https://themeforest.net/user/ThemeFusion_Support",
"avatar": "https://0.s3.envato.com/files/121190518/profile_icon.png"
},
"user_label": "Author Team",
"is_author": true,
"is_buyer": false,
"link": "https://themeforest.net/comments/32086337",
"date_relative": "16 days ago",
"date_estimated": "2026-09-05"
}
],
"replies_count": 1
},
{
"id": 32085857,
"text": "avada off-canvas form displaying at the bottom of website below the footer. checked all possible solutions is this theme issue?",
"html": "<p>avada off-canvas form displaying at the bottom of website below the footer. checked all possible solutions is this theme issue?</p>",
"user": {
"username": "1k2k",
"name": "1k2k",
"link": "https://themeforest.net/user/1k2k",
"avatar": "https://public-assets.envato-static.com/assets/common/icons-buttons/default-user-569c91e7c33c00089a6b1f4bac12d4b00b0d1c3ef76165969f81e77017c89d62.jpg"
},
"user_label": "Purchased",
"is_author": false,
"is_buyer": true,
"link": "https://themeforest.net/comments/32085857",
"date_relative": "17 days ago",
"date_estimated": "2026-09-04",
"replies": [
{
"id": 32085872,
"text": "Hi\nPlease check for any caching related or broken HTML. If the issue still persists then please reach out to support\nPease create a support ticket using the link below and our support team will gladly assist you\nClick Here To Get Avada Support\nWe look forward to helping you!\nThank you,\nShaminder",
"html": "<p>Hi</p>\n<p>Please check for any caching related or broken HTML. If the issue still persists then please reach out to support</p>\n<p>Pease create a support ticket using the link below and our support team will gladly assist you</p>\n<p><strong><a href=\"https://my.avada.com/submit-a-ticket//\" rel=\"nofollow\">Click Here To Get Avada Support</a></strong></p>\n<p>We look forward to helping you!</p>\n<p>Thank you, <i>Shaminder</i></p>",
"user": {
"username": "ThemeFusion_Support",
"name": "ThemeFusion_Support",
"link": "https://themeforest.net/user/ThemeFusion_Support",
"avatar": "https://0.s3.envato.com/files/121190518/profile_icon.png"
},
"user_label": "Author Team",
"is_author": true,
"is_buyer": false,
"link": "https://themeforest.net/comments/32085872",
"date_relative": "17 days ago",
"date_estimated": "2026-09-04"
}
],
"replies_count": 1
},
{
"id": 32085236,
"text": "how to get the tax invoice after oder ?",
"html": "<p>how to get the tax invoice after oder ?</p>",
"user": {
"username": "indovisualdigital",
"name": "indovisualdigital",
"link": "https://themeforest.net/user/indovisualdigital",
"avatar": "https://public-assets.envato-static.com/assets/common/icons-buttons/default-user-569c91e7c33c00089a6b1f4bac12d4b00b0d1c3ef76165969f81e77017c89d62.jpg"
},
"user_label": "Purchased",
"is_author": false,
"is_buyer": true,
"link": "https://themeforest.net/comments/32085236",
"date_relative": "18 days ago",
"date_estimated": "2026-09-03",
"replies": [
{
"id": 32085237,
"text": "Hello @indovisualdigital\nEnvato has full control over licensing and any Themeforest account related issues. Below is a direct link to their support system. Please fill out a form with them and their team will get back to you.\nhttps://help.market.envato.com/hc/en-us/requests/new\nIf you need any further assistance with Avada, kindly open a support ticket and our team will get back to you.\nClick Here to Get Avada Support\nThanks\n-Ammar",
"html": "<p>Hello @indovisualdigital</p>\n<p>Envato has full control over licensing and any Themeforest account related issues. Below is a direct link to their support system. Please fill out a form with them and their team will get back to you.</p>\n<a href=\"https://help.market.envato.com/hc/en-us/requests/new\" rel=\"nofollow\">https://help.market.envato.com/hc/en-us/requests/new</a>\n<p>If you need any further assistance with Avada, kindly open a support ticket and our team will get back to you.</p>\n<p><strong> <a href=\"https://theme-fusion.com/documentation/avada/support/how-to-register-for-avada-support/\" rel=\"nofollow\"> Click Here to Get Avada Support </a> </strong></p>\n<p>Thanks</p>\n<p>-Ammar</p>",
"user": {
"username": "ThemeFusion_Support",
"name": "ThemeFusion_Support",
"link": "https://themeforest.net/user/ThemeFusion_Support",
"avatar": "https://0.s3.envato.com/files/121190518/profile_icon.png"
},
"user_label": "Author Team",
"is_author": true,
"is_buyer": false,
"link": "https://themeforest.net/comments/32085237",
"date_relative": "18 days ago",
"date_estimated": "2026-09-03"
}
],
"replies_count": 1
},
{
"id": 32081730,
"text": "Wavy style in Separator element not displaying. !!!\nAvada v7.16.1\nThe problem is in Avada Builder v3.16.1\nIf you upgrade to Avada v7.16.1\nDO NOT UPGRADE the builder.\nStay on Avada Builder v3.16 until they fix the bug and everything will work.",
"html": "<p>Wavy style in Separator element not displaying. !!!\nAvada v7.16.1\nThe problem is in Avada Builder v3.16.1\nIf you upgrade to Avada v7.16.1\nDO NOT UPGRADE the builder.\nStay on Avada Builder v3.16 until they fix the bug and everything will work.</p>",
"user": {
"username": "Sense_Art_OOD",
"name": "Sense_Art_OOD",
"link": "https://themeforest.net/user/Sense_Art_OOD",
"avatar": "https://public-assets.envato-static.com/assets/common/icons-buttons/default-user-569c91e7c33c00089a6b1f4bac12d4b00b0d1c3ef76165969f81e77017c89d62.jpg"
},
"user_label": "Purchased",
"is_author": false,
"is_buyer": true,
"link": "https://themeforest.net/comments/32081730",
"date_relative": "24 days ago",
"date_estimated": "2026-08-28",
"replies": [
{
"id": 32081757,
"text": "Hi\nThere are no such issues in the wavy separator. This does work well. Temp Video here →\nhttps://cleanshot.com/share/4QLC33bwFdhm9DgRCq54.\nUsers can certainly upgrade without any issues\nIf you are facing an issues then please create a support ticket using the link below and our support team will gladly assist you\nClick Here To Get Avada Support\nWe look forward to helping you!\nThank you,\nShaminder",
"html": "<p>Hi</p>\n<p>There are no such issues in the wavy separator. This does work well. Temp Video here → <a href=\"https://cleanshot.com/share/4QLC33bwFdhm9DgRCq54.\" rel=\"nofollow\">https://cleanshot.com/share/4QLC33bwFdhm9DgRCq54.</a> Users can certainly upgrade without any issues</p>\n<p>If you are facing an issues then please create a support ticket using the link below and our support team will gladly assist you</p>\n<p><strong><a href=\"https://my.avada.com/submit-a-ticket//\" rel=\"nofollow\">Click Here To Get Avada Support</a></strong></p>\n<p>We look forward to helping you!</p>\n<p>Thank you, <i>Shaminder</i></p>",
"user": {
"username": "ThemeFusion_Support",
"name": "ThemeFusion_Support",
"link": "https://themeforest.net/user/ThemeFusion_Support",
"avatar": "https://0.s3.envato.com/files/121190518/profile_icon.png"
},
"user_label": "Author Team",
"is_author": true,
"is_buyer": false,
"link": "https://themeforest.net/comments/32081757",
"date_relative": "24 days ago",
"date_estimated": "2026-08-28"
},
{
"id": 32081801,
"text": "Demo 1: – PROBLEM\nAvada v7.16.1 , Avada Builder v3.16.1\nhttps://www.emax.bg/test6/\nDemo 2: Normal\nThe same element, but\nAvada v7.16.1 , Avada Builder v3.16\nhttps://sharenagaida.com/nosht-na-horovete/\nDemo 3: – Another problem\nhttps://www.emax.bg/wp-content/uploads/2026/Problem-.jpg\nI have a few purchased licenses that I haven’t used yet, but their support period has expired. I can’t afford a new one right now. If you know what it is, OK, if not – I’ll wait for it to fix itself. For now, this is my method of dealing with it.",
"html": "Demo 1: – PROBLEM\nAvada v7.16.1 , Avada Builder v3.16.1\n<a href=\"https://www.emax.bg/test6/\" rel=\"nofollow\">https://www.emax.bg/test6/</a>\n\nDemo 2: Normal\nThe same element, but\nAvada v7.16.1 , Avada Builder v3.16\n<a href=\"https://sharenagaida.com/nosht-na-horovete/\" rel=\"nofollow\">https://sharenagaida.com/nosht-na-horovete/</a>\n\nDemo 3: – Another problem\n<a href=\"https://www.emax.bg/wp-content/uploads/2026/Problem-.jpg\" rel=\"nofollow\">https://www.emax.bg/wp-content/uploads/2026/Problem-.jpg</a>\n<p>I have a few purchased licenses that I haven’t used yet, but their support period has expired. I can’t afford a new one right now. If you know what it is, OK, if not – I’ll wait for it to fix itself. For now, this is my method of dealing with it.</p>",
"user": {
"username": "Sense_Art_OOD",
"name": "Sense_Art_OOD",
"link": "https://themeforest.net/user/Sense_Art_OOD",
"avatar": "https://public-assets.envato-static.com/assets/common/icons-buttons/default-user-569c91e7c33c00089a6b1f4bac12d4b00b0d1c3ef76165969f81e77017c89d62.jpg"
},
"user_label": "Purchased",
"is_author": false,
"is_buyer": true,
"link": "https://themeforest.net/comments/32081801",
"date_relative": "24 days ago",
"date_estimated": "2026-08-28"
},
{
"id": 32081834,
"text": "Hi\nIn your test page, the wave separator is working correctly, Screenshot here →\nhttps://cleanshot.com/share/MTK9Byyr7F4fXycsN5wZ.\nIf an issue is present with an element, it will show for all setups of Avada\nThe option in the metaboxes are not by Avada. Please make a plugin check for this as Avada does not add any such option\nThank you,\nShaminder",
"html": "<p>Hi</p>\n<p>In your test page, the wave separator is working correctly, Screenshot here → <a href=\"https://cleanshot.com/share/MTK9Byyr7F4fXycsN5wZ.\" rel=\"nofollow\">https://cleanshot.com/share/MTK9Byyr7F4fXycsN5wZ.</a> If an issue is present with an element, it will show for all setups of Avada</p>\n<p>The option in the metaboxes are not by Avada. Please make a plugin check for this as Avada does not add any such option</p>\n<p>Thank you, <i>Shaminder</i></p>",
"user": {
"username": "ThemeFusion_Support",
"name": "ThemeFusion_Support",
"link": "https://themeforest.net/user/ThemeFusion_Support",
"avatar": "https://0.s3.envato.com/files/121190518/profile_icon.png"
},
"user_label": "Author Team",
"is_author": true,
"is_buyer": false,
"link": "https://themeforest.net/comments/32081834",
"date_relative": "24 days ago",
"date_estimated": "2026-08-28"
},
{
"id": 32081842,
"text": "Sorry for wasting your time.\nI understand what’s going on now. I’m just on an older version of Chrome (Version 109.0.5414.120) that I can’t update anymore. My Chrome and Edge are showing with a problem, but Firefox is working fine.\nSorry again and thanks for your help.",
"html": "<p>Sorry for wasting your time.\nI understand what’s going on now. I’m just on an older version of Chrome (Version 109.0.5414.120) that I can’t update anymore. My Chrome and Edge are showing with a problem, but Firefox is working fine.\nSorry again and thanks for your help.</p>",
"user": {
"username": "Sense_Art_OOD",
"name": "Sense_Art_OOD",
"link": "https://themeforest.net/user/Sense_Art_OOD",
"avatar": "https://public-assets.envato-static.com/assets/common/icons-buttons/default-user-569c91e7c33c00089a6b1f4bac12d4b00b0d1c3ef76165969f81e77017c89d62.jpg"
},
"user_label": "Purchased",
"is_author": false,
"is_buyer": true,
"link": "https://themeforest.net/comments/32081842",
"date_relative": "24 days ago",
"date_estimated": "2026-08-28"
},
{
"id": 32081861,
"text": "Hi\nThanks for the update\nRegards,\nShaminder",
"html": "<p>Hi</p>\n<p>Thanks for the update</p>\n<p>Regards, <i>Shaminder</i></p>",
"user": {
"username": "ThemeFusion_Support",
"name": "ThemeFusion_Support",
"link": "https://themeforest.net/user/ThemeFusion_Support",
"avatar": "https://0.s3.envato.com/files/121190518/profile_icon.png"
},
"user_label": "Author Team",
"is_author": true,
"is_buyer": false,
"link": "https://themeforest.net/comments/32081861",
"date_relative": "24 days ago",
"date_estimated": "2026-08-28"
}
],
"replies_count": 5
},
{
"id": 32081625,
"text": "When can we expect an update on yesterdays leak?",
"html": "<p>When can we expect an update on yesterdays leak?</p>",
"user": {
"username": "triumph-design",
"name": "triumph-design",
"link": "https://themeforest.net/user/triumph-design",
"avatar": "https://0.s3.envato.com/files/98101575/th.jpg"
},
"user_label": "Purchased",
"is_author": false,
"is_buyer": true,
"link": "https://themeforest.net/comments/32081625",
"date_relative": "24 days ago",
"date_estimated": "2026-08-28",
"replies": [
{
"id": 32081656,
"text": "Hello @triump-design\nI am not sure what you mean by leak but we have recently released an update of Avada which you can check here =>\nhttps://avada.com/documentation/avada-changelog/\nThanks\n-Ammar",
"html": "<p>Hello @triump-design</p>\n<p>I am not sure what you mean by leak but we have recently released an update of Avada which you can check here => <a href=\"https://avada.com/documentation/avada-changelog/\" rel=\"nofollow\">https://avada.com/documentation/avada-changelog/</a></p>\n<p>Thanks</p>\n<p>-Ammar</p>",
"user": {
"username": "ThemeFusion_Support",
"name": "ThemeFusion_Support",
"link": "https://themeforest.net/user/ThemeFusion_Support",
"avatar": "https://0.s3.envato.com/files/121190518/profile_icon.png"
},
"user_label": "Author Team",
"is_author": true,
"is_buyer": false,
"link": "https://themeforest.net/comments/32081656",
"date_relative": "24 days ago",
"date_estimated": "2026-08-28"
},
{
"id": 32081697,
"text": "https://www.bleepingcomputer.com/news/security/critical-avada-wordpress-theme-flaw-enables-zero-click-rce/amp/\nI mean this, has this been fixed already? Awesome if so",
"html": "<a href=\"https://www.bleepingcomputer.com/news/security/critical-avada-wordpress-theme-flaw-enables-zero-click-rce/amp/\" rel=\"nofollow\">https://www.bleepingcomputer.com/news/security/critical-avada-wordpress-theme-flaw-enables-zero-click-rce/amp/</a>\n<p>I mean this, has this been fixed already? Awesome if so</p>",
"user": {
"username": "triumph-design",
"name": "triumph-design",
"link": "https://themeforest.net/user/triumph-design",
"avatar": "https://0.s3.envato.com/files/98101575/th.jpg"
},
"user_label": "Purchased",
"is_author": false,
"is_buyer": true,
"link": "https://themeforest.net/comments/32081697",
"date_relative": "24 days ago",
"date_estimated": "2026-08-28"
},
{
"id": 32081728,
"text": "Hello There\nYes it has been fixed with an update, this is also mentioned in the article =>\nhttps://cln.sh/yTR28HHv\nHere is the blog post about it =>\nhttps://avada.com/blog/version-7-16-1-security-update/\nThanks\n-Ammar",
"html": "<p>Hello There</p>\n<p>Yes it has been fixed with an update, this is also mentioned in the article => <a href=\"https://cln.sh/yTR28HHv\" rel=\"nofollow\">https://cln.sh/yTR28HHv</a></p>\n<p>Here is the blog post about it => <a href=\"https://avada.com/blog/version-7-16-1-security-update/\" rel=\"nofollow\">https://avada.com/blog/version-7-16-1-security-update/</a></p>\n<p>Thanks</p>\n<p>-Ammar</p>",
"user": {
"username": "ThemeFusion_Support",
"name": "ThemeFusion_Support",
"link": "https://themeforest.net/user/ThemeFusion_Support",
"avatar": "https://0.s3.envato.com/files/121190518/profile_icon.png"
},
"user_label": "Author Team",
"is_author": true,
"is_buyer": false,
"link": "https://themeforest.net/comments/32081728",
"date_relative": "24 days ago",
"date_estimated": "2026-08-28"
},
{
"id": 32081731,
"text": "Thanks a lot!",
"html": "<p>Thanks a lot!</p>",
"user": {
"username": "triumph-design",
"name": "triumph-design",
"link": "https://themeforest.net/user/triumph-design",
"avatar": "https://0.s3.envato.com/files/98101575/th.jpg"
},
"user_label": "Purchased",
"is_author": false,
"is_buyer": true,
"link": "https://themeforest.net/comments/32081731",
"date_relative": "24 days ago",
"date_estimated": "2026-08-28"
},
{
"id": 32081902,
"text": "You are most welcome",
"html": "<p>You are most welcome <img alt=\":)\" src=\"/images/smileys/happy.png\" title=\":)\"/></p>",
"user": {
"username": "ThemeFusion_Support",
"name": "ThemeFusion_Support",
"link": "https://themeforest.net/user/ThemeFusion_Support",
"avatar": "https://0.s3.envato.com/files/121190518/profile_icon.png"
},
"user_label": "Author Team",
"is_author": true,
"is_buyer": false,
"link": "https://themeforest.net/comments/32081902",
"date_relative": "24 days ago",
"date_estimated": "2026-08-28"
}
],
"replies_count": 5
},
{
"id": 32080801,
"text": "Presales question: Hi, I’m considering moving all of my websites (around 30) over to Avada. I have been on The7 by Dream-Theme but they are moving off of Theme Forest and now charging an annual subscription for ongoing updates, which I find highly unethical. They say it’s due to the 50% commission fees impose by Themeforest. My question to you is: Are you considering the same, or similar model? I ask this now as I don’t want to be blindsided once I rebuild the sites – like I have with Dream-Theme. Thanks",
"html": "<p>Presales question: Hi, I’m considering moving all of my websites (around 30) over to Avada. I have been on The7 by Dream-Theme but they are moving off of Theme Forest and now charging an annual subscription for ongoing updates, which I find highly unethical. They say it’s due to the 50% commission fees impose by Themeforest. My question to you is: Are you considering the same, or similar model? I ask this now as I don’t want to be blindsided once I rebuild the sites – like I have with Dream-Theme. Thanks</p>",
"user": {
"username": "metacoach",
"name": "metacoach",
"link": "https://themeforest.net/user/metacoach",
"avatar": "https://public-assets.envato-static.com/assets/common/icons-buttons/default-user-569c91e7c33c00089a6b1f4bac12d4b00b0d1c3ef76165969f81e77017c89d62.jpg"
},
"user_label": "Purchased",
"is_author": false,
"is_buyer": true,
"link": "https://themeforest.net/comments/32080801",
"date_relative": "26 days ago",
"date_estimated": "2026-08-26",
"replies": [
{
"id": 32081082,
"text": "Hello @metacoach\nThanks for reaching out, and it’s great to hear you’re considering Avada for a portfolio that size.\nTo address your concern directly: no. Avada on ThemeForest keeps the licensing model it has always had. A one-time purchase per site, free updates for the lifetime of that license, and no recurring fee required to keep receiving them. It stays on ThemeForest, with the same license terms, and continues to receive updates, product support, and new features. Avada 7.16 shipped just a few weeks ago.\nSince you are clearly following the wider situation, one thing you should know before you decide. We are working on a brand new, next-generation product called Avada One, which won’t be sold on ThemeForest and will be subscription-based. It has a different codebase and has been in development as its own separate product for quite some time, so this is about adding a path rather than converting anyone. It’s entirely opt-in, and nobody running an Avada website will be forced to change to it. You can read the full reasoning here:\nA New Chapter For Avada\nSo two products, two paths, and which one anyone takes is their call, not something we decide for them. The specific scenario you’re worried about, rebuilding 30 sites and then finding your updates behind a paywall, isn’t what happens here.\nHappy to answer anything else before you start the migration, and we’d be glad to welcome you to the Avada family.\nThanks\n-Ammar",
"html": "<p>Hello @metacoach</p>\n<p>Thanks for reaching out, and it’s great to hear you’re considering Avada for a portfolio that size.
</p>\n<p>To address your concern directly: no. Avada on ThemeForest keeps the licensing model it has always had. A one-time purchase per site, free updates for the lifetime of that license, and no recurring fee required to keep receiving them. It stays on ThemeForest, with the same license terms, and continues to receive updates, product support, and new features. Avada 7.16 shipped just a few weeks ago.
</p>\n<p>Since you are clearly following the wider situation, one thing you should know before you decide. We are working on a brand new, next-generation product called Avada One, which won’t be sold on ThemeForest and will be subscription-based. It has a different codebase and has been in development as its own separate product for quite some time, so this is about adding a path rather than converting anyone. It’s entirely opt-in, and nobody running an Avada website will be forced to change to it. You can read the full reasoning here: <a href=\"https://avada.com/blog/a-new-chapter-for-avada/\" rel=\"nofollow\"> A New Chapter For Avada </a></p>\n<p>So two products, two paths, and which one anyone takes is their call, not something we decide for them. The specific scenario you’re worried about, rebuilding 30 sites and then finding your updates behind a paywall, isn’t what happens here.
</p>\n<p>Happy to answer anything else before you start the migration, and we’d be glad to welcome you to the Avada family.
</p>\n<p>Thanks
</p>\n<p>-Ammar</p>",
"user": {
"username": "ThemeFusion_Support",
"name": "ThemeFusion_Support",
"link": "https://themeforest.net/user/ThemeFusion_Support",
"avatar": "https://0.s3.envato.com/files/121190518/profile_icon.png"
},
"user_label": "Author Team",
"is_author": true,
"is_buyer": false,
"link": "https://themeforest.net/comments/32081082",
"date_relative": "25 days ago",
"date_estimated": "2026-08-27"
}
],
"replies_count": 1
},
{
"id": 32080633,
"text": "My username on Avada website is no longer working and attempts to retrieve password. How can I recover my account so that I can manage my purchase code?",
"html": "<p>My username on Avada website is no longer working and attempts to retrieve password. How can I recover my account so that I can manage my purchase code?</p>",
"user": {
"username": "occraok",
"name": "occraok",
"link": "https://themeforest.net/user/occraok",
"avatar": "https://public-assets.envato-static.com/assets/common/icons-buttons/default-user-569c91e7c33c00089a6b1f4bac12d4b00b0d1c3ef76165969f81e77017c89d62.jpg"
},
"user_label": null,
"is_author": false,
"is_buyer": false,
"link": "https://themeforest.net/comments/32080633",
"date_relative": "26 days ago",
"date_estimated": "2026-08-26",
"replies": [
{
"id": 32080926,
"text": "Hello @Occraok\nYou can simply contact envato to recover your account and purchase code, Envato has full control over licensing and any Themeforest account related issues. Below is a direct link to their support system. Please fill out a form with them and their team will get back to you.\nhttps://help.market.envato.com/hc/en-us/requests/new\nThanks\n-Ammar",
"html": "<p>Hello @Occraok</p>\n<p>You can simply contact envato to recover your account and purchase code, Envato has full control over licensing and any Themeforest account related issues. Below is a direct link to their support system. Please fill out a form with them and their team will get back to you.</p>\n<a href=\"https://help.market.envato.com/hc/en-us/requests/new\" rel=\"nofollow\">https://help.market.envato.com/hc/en-us/requests/new</a>\n<p>Thanks</p>\n<p>-Ammar</p>",
"user": {
"username": "ThemeFusion_Support",
"name": "ThemeFusion_Support",
"link": "https://themeforest.net/user/ThemeFusion_Support",
"avatar": "https://0.s3.envato.com/files/121190518/profile_icon.png"
},
"user_label": "Author Team",
"is_author": true,
"is_buyer": false,
"link": "https://themeforest.net/comments/32080926",
"date_relative": "25 days ago",
"date_estimated": "2026-08-27"
}
],
"replies_count": 1
},
{
"id": 32080316,
"text": "Avada 7.16.1 not available in the dashboard of 3 sites that i have with avada.\nit is a secutity update",
"html": "<p>Avada 7.16.1 not available in the dashboard of 3 sites that i have with avada.\nit is a secutity update</p>",
"user": {
"username": "FabrizioAzzali",
"name": "FabrizioAzzali",
"link": "https://themeforest.net/user/FabrizioAzzali",
"avatar": "https://public-assets.envato-static.com/assets/common/icons-buttons/default-user-569c91e7c33c00089a6b1f4bac12d4b00b0d1c3ef76165969f81e77017c89d62.jpg"
},
"user_label": "Purchased",
"is_author": false,
"is_buyer": true,
"link": "https://themeforest.net/comments/32080316",
"date_relative": "26 days ago",
"date_estimated": "2026-08-26",
"replies": [
{
"id": 32080327,
"text": "Hi\nThe updates will show shortly. You can also reset Avada cache by going to WordPress admin panel dashboard → Avada → Options ⇒ Performance to check if the update shows\nIf you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you\nClick Here To Get Avada Support\nWe look forward to helping you!\nThank you,\nShaminder",
"html": "<p>Hi</p>\n<p>The updates will show shortly. You can also reset Avada cache by going to WordPress admin panel dashboard → Avada → Options ⇒ Performance to check if the update shows</p>\n<p>If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you</p>\n<p><strong><a href=\"https://my.avada.com/submit-a-ticket//\" rel=\"nofollow\">Click Here To Get Avada Support</a></strong></p>\n<p>We look forward to helping you!</p>\n<p>Thank you, <i>Shaminder</i></p>",
"user": {
"username": "ThemeFusion_Support",
"name": "ThemeFusion_Support",
"link": "https://themeforest.net/user/ThemeFusion_Support",
"avatar": "https://0.s3.envato.com/files/121190518/profile_icon.png"
},
"user_label": "Author Team",
"is_author": true,
"is_buyer": false,
"link": "https://themeforest.net/comments/32080327",
"date_relative": "26 days ago",
"date_estimated": "2026-08-26"
}
],
"replies_count": 1
},
{
"id": 32078638,
"text": "I’ve created a layout section to display category products with a filters sidebar. The element filter by attribute does not seem to work. All products have the attributes which are displayed correctly in the single product page. Layout condition set to Archives -> All category products”. In live builder I get the message “set dynamic data to update preview source.” on each filter element. On Layout Section Options the “View dynamic data” is set to “Archives” and Archive type is set to “Product”.\nIs there some bug with the specific element? Avada is on latest version",
"html": "<p>I’ve created a layout section to display category products with a filters sidebar. The element filter by attribute does not seem to work. All products have the attributes which are displayed correctly in the single product page. Layout condition set to Archives -> All category products”. In live builder I get the message “set dynamic data to update preview source.” on each filter element. On Layout Section Options the “View dynamic data” is set to “Archives” and Archive type is set to “Product”.\nIs there some bug with the specific element? Avada is on latest version</p>",
"user": {
"username": "cris_sawfish",
"name": "cris_sawfish",
"link": "https://themeforest.net/user/cris_sawfish",
"avatar": "https://public-assets.envato-static.com/assets/common/icons-buttons/default-user-569c91e7c33c00089a6b1f4bac12d4b00b0d1c3ef76165969f81e77017c89d62.jpg"
},
"user_label": "Purchased",
"is_author": false,
"is_buyer": true,
"link": "https://themeforest.net/comments/32078638",
"date_relative": "29 days ago",
"date_estimated": "2026-08-23",
"replies": [
{
"id": 32078729,
"text": "Hi\nIf the element is not working on the front end then this will need to be checked via the support team. So far we do not have any reported bugs for the element. \nIt would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them\nAs the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you\nClick Here To Create An Account & Get Avada Support\nThank you,\nShaminder",
"html": "<p>Hi</p>\n<p>If the element is not working on the front end then this will need to be checked via the support team. So far we do not have any reported bugs for the element. \nIt would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them</p>\n<p>As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you</p>\n<p><strong><a href=\"https://my.avada.com/submit-a-ticket/\" rel=\"nofollow\">Click Here To Create An Account & Get Avada Support</a></strong></p>\n<p>Thank you, <i>Shaminder</i></p>",
"user": {
"username": "ThemeFusion_Support",
"name": "ThemeFusion_Support",
"link": "https://themeforest.net/user/ThemeFusion_Support",
"avatar": "https://0.s3.envato.com/files/121190518/profile_icon.png"
},
"user_label": "Author Team",
"is_author": true,
"is_buyer": false,
"link": "https://themeforest.net/comments/32078729",
"date_relative": "29 days ago",
"date_estimated": "2026-08-23"
}
],
"replies_count": 1
},
{
"id": 32075117,
"text": "It would be so great if you could partner with the Rank Math SEO and WP Rocket plugins, just like you did with ACF Pro",
"html": "<p>It would be so great if you could partner with the Rank Math SEO and WP Rocket plugins, just like you did with ACF Pro</p>\n<p><img alt=\":D\" src=\"/images/smileys/laugh.png\" title=\":D\"/></p>",
"user": {
"username": "zdemirtnr",
"name": "zdemirtnr",
"link": "https://themeforest.net/user/zdemirtnr",
"avatar": "https://public-assets.envato-static.com/assets/common/icons-buttons/default-user-569c91e7c33c00089a6b1f4bac12d4b00b0d1c3ef76165969f81e77017c89d62.jpg"
},
"user_label": "Purchased",
"is_author": false,
"is_buyer": true,
"link": "https://themeforest.net/comments/32075117",
"date_relative": "about 1 month ago",
"date_estimated": "2026-08-22",
"replies": [
{
"id": 32075401,
"text": "Hi\nI would request you to please consider to pass this as a feature suggest. You can do this by going to\nhttps://my.avada.com/make-a-request/\nYou can also +1 a existing feature request that you would like to develop at\nhttps://my.avada.com/feature-voting\nIf you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you\nClick Here To Get Avada Support\nWe look forward to helping you!\nThank you,\nShaminder",
"html": "<p>Hi</p>\n<p>I would request you to please consider to pass this as a feature suggest. You can do this by going to <a href=\"https://my.avada.com/make-a-request/\" rel=\"nofollow\">https://my.avada.com/make-a-request/</a>\nYou can also +1 a existing feature request that you would like to develop at <a href=\"https://my.avada.com/feature-voting\" rel=\"nofollow\">https://my.avada.com/feature-voting</a></p>\n<p>If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you</p>\n<p><strong><a href=\"https://my.avada.com/submit-a-ticket//\" rel=\"nofollow\">Click Here To Get Avada Support</a></strong></p>\n<p>We look forward to helping you!</p>\n<p>Thank you, <i>Shaminder</i></p>",
"user": {
"username": "ThemeFusion_Support",
"name": "ThemeFusion_Support",
"link": "https://themeforest.net/user/ThemeFusion_Support",
"avatar": "https://0.s3.envato.com/files/121190518/profile_icon.png"
},
"user_label": "Author Team",
"is_author": true,
"is_buyer": false,
"link": "https://themeforest.net/comments/32075401",
"date_relative": "about 1 month ago",
"date_estimated": "2026-08-22"
}
],
"replies_count": 1
},
{
"id": 32073650,
"text": "Hello friends\nI am trying to add a purchase code for a license for Avada theme from this account, to my.avada.com dashboard. But there is a problem, \nand a message says that there is a problem adding this purchase code.\nWe would like to see why and if it is used on a website, to know on which.\nOur support expired so there is no way to find out this through the dashboard.\nCould you help?",
"html": "<p>Hello friends</p>\n<p>I am trying to add a purchase code for a license for Avada theme from this account, to my.avada.com dashboard. But there is a problem, \nand a message says that there is a problem adding this purchase code.\nWe would like to see why and if it is used on a website, to know on which.\nOur support expired so there is no way to find out this through the dashboard.\nCould you help?</p>",
"user": {
"username": "htmlpp",
"name": "htmlpp",
"link": "https://themeforest.net/user/htmlpp",
"avatar": "https://public-assets.envato-static.com/assets/common/icons-buttons/default-user-569c91e7c33c00089a6b1f4bac12d4b00b0d1c3ef76165969f81e77017c89d62.jpg"
},
"user_label": "Purchased",
"is_author": false,
"is_buyer": true,
"link": "https://themeforest.net/comments/32073650",
"date_relative": "about 1 month ago",
"date_estimated": "2026-08-22",
"replies": [
{
"id": 32074480,
"text": "Hi\nYour support ID shows you have grandfathered support (support valid for life)\nOur support team has reached out to your on email ID registered in your my.avada.com account\nWe look forward to helping you!\nThank you,\nShaminder",
"html": "<p>Hi</p>\n<p>Your support ID shows you have grandfathered support (support valid for life) <br/>\nOur support team has reached out to your on email ID registered in your my.avada.com account</p>\n<p>We look forward to helping you!</p>\n<p>Thank you, <i>Shaminder</i></p>",
"user": {
"username": "ThemeFusion_Support",
"name": "ThemeFusion_Support",
"link": "https://themeforest.net/user/ThemeFusion_Support",
"avatar": "https://0.s3.envato.com/files/121190518/profile_icon.png"
},
"user_label": "Author Team",
"is_author": true,
"is_buyer": false,
"link": "https://themeforest.net/comments/32074480",
"date_relative": "about 1 month ago",
"date_estimated": "2026-08-22"
}
],
"replies_count": 1
},
{
"id": 32071989,
"text": "Drag-and-drop is not working for the Meta Elements within the Post Meta element (v7.16). Everything is frozen.\nPlease fix it.",
"html": "<p>Drag-and-drop is not working for the Meta Elements within the Post Meta element (v7.16). Everything is frozen.\nPlease fix it.</p>",
"user": {
"username": "Alex_overman",
"name": "Alex_overman",
"link": "https://themeforest.net/user/Alex_overman",
"avatar": "https://s3.envato.com/files/469532421/Ale80x.jpg"
},
"user_label": "Purchased",
"is_author": false,
"is_buyer": true,
"link": "https://themeforest.net/comments/32071989",
"date_relative": "about 1 month ago",
"date_estimated": "2026-08-22",
"replies": [
{
"id": 32072028,
"text": "Hello @Alex_overman\nI have just checked and the feature works fine for me in latest version of Avada, here is a video =>\nhttps://cln.sh/7wSn6tDG\nKindly make sure it is not an issue due to some of your 3rd party resource, if it still persists, open a support ticket and our team should follow up.\nClick Here to Get Avada Support\nThanks\n-Ammar",
"html": "<p>Hello @Alex_overman</p>\n<p>I have just checked and the feature works fine for me in latest version of Avada, here is a video => <a href=\"https://cln.sh/7wSn6tDG\" rel=\"nofollow\">https://cln.sh/7wSn6tDG</a></p>\n<p>Kindly make sure it is not an issue due to some of your 3rd party resource, if it still persists, open a support ticket and our team should follow up.</p>\n<p><strong> <a href=\"https://theme-fusion.com/documentation/avada/support/how-to-register-for-avada-support/\" rel=\"nofollow\"> Click Here to Get Avada Support </a> </strong></p>\n<p>Thanks</p>\n<p>-Ammar</p>",
"user": {
"username": "ThemeFusion_Support",
"name": "ThemeFusion_Support",
"link": "https://themeforest.net/user/ThemeFusion_Support",
"avatar": "https://0.s3.envato.com/files/121190518/profile_icon.png"
},
"user_label": "Author Team",
"is_author": true,
"is_buyer": false,
"link": "https://themeforest.net/comments/32072028",
"date_relative": "about 1 month ago",
"date_estimated": "2026-08-22"
},
{
"id": 32072668,
"text": "Please try doing this outside of Live Builder mode.",
"html": "<p>Please try doing this outside of Live Builder mode.</p>",
"user": {
"username": "Alex_overman",
"name": "Alex_overman",
"link": "https://themeforest.net/user/Alex_overman",
"avatar": "https://s3.envato.com/files/469532421/Ale80x.jpg"
},
"user_label": "Purchased",
"is_author": false,
"is_buyer": true,
"link": "https://themeforest.net/comments/32072668",
"date_relative": "about 1 month ago",
"date_estimated": "2026-08-22"
},
{
"id": 32072807,
"text": "Hello Alex\nWorks fine for me in backend builder as well, kindly open a support ticket if you are still facing this issue and our team will assist accordingly.\nThanks\n-Ammar",
"html": "<p>Hello Alex</p>\n<p>Works fine for me in backend builder as well, kindly open a support ticket if you are still facing this issue and our team will assist accordingly.</p>\n<p>Thanks</p>\n<p>-Ammar</p>",
"user": {
"username": "ThemeFusion_Support",
"name": "ThemeFusion_Support",
"link": "https://themeforest.net/user/ThemeFusion_Support",
"avatar": "https://0.s3.envato.com/files/121190518/profile_icon.png"
},
"user_label": "Author Team",
"is_author": true,
"is_buyer": false,
"link": "https://themeforest.net/comments/32072807",
"date_relative": "about 1 month ago",
"date_estimated": "2026-08-22"
}
],
"replies_count": 3
},
{
"id": 32071001,
"text": "hi, my cpanel antivirus consider a security problem from you last theme release. This is the problem files:\n/home/zampaloni/public_html/wp-content/themes/Avada/changelog.txt YARA.SecuriteInfo_Suspicious_Phishing_2_2.UNOFFICIAL \n/home/zampaloni/public_html/wp-content/themes/Avada/includes/lib/inc/redux/framework/FusionReduxCore/inc/fields/spinner/vendor/spinner_custom.js SecuriteInfo.com.PUA.IA.Suspicious.19468738.UNOFFICIAL\nthe txt file seems clean, so are there false positives advice?",
"html": "<p>hi, my cpanel antivirus consider a security problem from you last theme release. This is the problem files:</p>\n<p>/home/zampaloni/public_html/wp-content/themes/Avada/changelog.txt YARA.SecuriteInfo_Suspicious_Phishing_2_2.UNOFFICIAL \n/home/zampaloni/public_html/wp-content/themes/Avada/includes/lib/inc/redux/framework/FusionReduxCore/inc/fields/spinner/vendor/spinner_custom.js SecuriteInfo.com.PUA.IA.Suspicious.19468738.UNOFFICIAL</p>\n<p>the txt file seems clean, so are there false positives advice?</p>",
"user": {
"username": "webagency_kootj",
"name": "webagency_kootj",
"link": "https://themeforest.net/user/webagency_kootj",
"avatar": "https://s3.envato.com/files/253742489/logo_kootj.jpg"
},
"user_label": "Purchased",
"is_author": false,
"is_buyer": true,
"link": "https://themeforest.net/comments/32071001",
"date_relative": "about 1 month ago",
"date_estimated": "2026-08-22",
"replies": [
{
"id": 32071007,
"text": "Hello @webagency_kootj\nKindly make sure that you are on latest version of Avada that is 7.16 as mentioned here =>\nhttps://avada.com/documentation/avada-changelog/\nwe can assure you that there is no virus in Avada files freshly downloaded from your ThemeForest account, however any file can be infected from an already compromised website or storage device.\nWe will suggest you download fresh Avada files and do a reinstallation, if the issue persists, kindly open a support ticket and our team will get back to you.\nClick Here to Get Avada Support\nThanks\n-Ammar",
"html": "<p>Hello @webagency_kootj</p>\n<p>Kindly make sure that you are on latest version of Avada that is 7.16 as mentioned here => <a href=\"https://avada.com/documentation/avada-changelog/\" rel=\"nofollow\">https://avada.com/documentation/avada-changelog/</a> we can assure you that there is no virus in Avada files freshly downloaded from your ThemeForest account, however any file can be infected from an already compromised website or storage device.</p>\n<p>We will suggest you download fresh Avada files and do a reinstallation, if the issue persists, kindly open a support ticket and our team will get back to you.</p>\n<p><strong> <a href=\"https://theme-fusion.com/documentation/avada/support/how-to-register-for-avada-support/\" rel=\"nofollow\"> Click Here to Get Avada Support </a> </strong></p>\n<p>Thanks</p>\n<p>-Ammar</p>",
"user": {
"username": "ThemeFusion_Support",
"name": "ThemeFusion_Support",
"link": "https://themeforest.net/user/ThemeFusion_Support",
"avatar": "https://0.s3.envato.com/files/121190518/profile_icon.png"
},
"user_label": "Author Team",
"is_author": true,
"is_buyer": false,
"link": "https://themeforest.net/comments/32071007",
"date_relative": "about 1 month ago",
"date_estimated": "2026-08-22"
}
],
"replies_count": 1
},
{
"id": 32070701,
"text": "https://www.awesomescreenshot.com/image/62535365?key=301c636ade0f47ce4083a128da070ff0\nWhen I Add my code in Code Blok it get Printed on the webpage after updating the theme no style and script tag is getting added",
"html": "<a href=\"https://www.awesomescreenshot.com/image/62535365?key=301c636ade0f47ce4083a128da070ff0\" rel=\"nofollow\">https://www.awesomescreenshot.com/image/62535365?key=301c636ade0f47ce4083a128da070ff0</a>\n<p>When I Add my code in Code Blok it get Printed on the webpage after updating the theme no style and script tag is getting added</p>",
"user": {
"username": "marketing2099",
"name": "marketing2099",
"link": "https://themeforest.net/user/marketing2099",
"avatar": "https://public-assets.envato-static.com/assets/common/icons-buttons/default-user-569c91e7c33c00089a6b1f4bac12d4b00b0d1c3ef76165969f81e77017c89d62.jpg"
},
"user_label": "Purchased",
"is_author": false,
"is_buyer": true,
"link": "https://themeforest.net/comments/32070701",
"date_relative": "about 1 month ago",
"date_estimated": "2026-08-22",
"replies": [
{
"id": 32070718,
"text": "Hi\nThis happens when the author of the page is not an admin in a single site setup and a super admin in multisite. This is done for security reasons to prevent non admins from adding code into the page\nPlease ensure the author of the page is an admin\nIf you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you\nClick Here To Get Avada Support\nWe look forward to helping you!\nThank you,\nShaminder",
"html": "<p>Hi</p>\n<p>This happens when the author of the page is not an admin in a single site setup and a super admin in multisite. This is done for security reasons to prevent non admins from adding code into the page</p>\n<p>Please ensure the author of the page is an admin</p>\n<p>If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you</p>\n<p><strong><a href=\"https://my.avada.com/submit-a-ticket//\" rel=\"nofollow\">Click Here To Get Avada Support</a></strong></p>\n<p>We look forward to helping you!</p>\n<p>Thank you, <i>Shaminder</i></p>",
"user": {
"username": "ThemeFusion_Support",
"name": "ThemeFusion_Support",
"link": "https://themeforest.net/user/ThemeFusion_Support",
"avatar": "https://0.s3.envato.com/files/121190518/profile_icon.png"
},
"user_label": "Author Team",
"is_author": true,
"is_buyer": false,
"link": "https://themeforest.net/comments/32070718",
"date_relative": "about 1 month ago",
"date_estimated": "2026-08-22"
}
],
"replies_count": 1
},
{
"id": 32067637,
"text": "Hello, the slider didn’t display the slides after updating to the Avada 7.16.\nCan you please help?\nhttps://dr-susanne-kappes.de\nThanks",
"html": "<p>Hello, the slider didn’t display the slides after updating to the Avada 7.16.\nCan you please help?\n <a href=\"https://dr-susanne-kappes.de\" rel=\"nofollow\">https://dr-susanne-kappes.de</a>\nThanks</p>",
"user": {
"username": "Tangara-Arts",
"name": "Tangara-Arts",
"link": "https://themeforest.net/user/Tangara-Arts",
"avatar": "https://public-assets.envato-static.com/assets/common/icons-buttons/default-user-569c91e7c33c00089a6b1f4bac12d4b00b0d1c3ef76165969f81e77017c89d62.jpg"
},
"user_label": "Purchased",
"is_author": false,
"is_buyer": true,
"link": "https://themeforest.net/comments/32067637",
"date_relative": "about 2 months ago",
"date_estimated": "2026-07-23",
"replies": [
{
"id": 32067761,
"text": "Hello @Tangara-Arts\nYou have some JS console errors that could be causing this, Avada Slider works fine with our latest version of Avada, we will need to take a closer look into this and recommends you open a support ticket with our team further.\nClick Here to Get Avada Support\nLooking forward to assist you.\nThanks\n-Ammar",
"html": "<p>Hello @Tangara-Arts</p>\n<p>You have some JS console errors that could be causing this, Avada Slider works fine with our latest version of Avada, we will need to take a closer look into this and recommends you open a support ticket with our team further.</p>\n<p><strong> <a href=\"https://theme-fusion.com/documentation/avada/support/how-to-register-for-avada-support/\" rel=\"nofollow\"> Click Here to Get Avada Support </a> </strong></p>\n<p>Looking forward to assist you.</p>\n<p>Thanks</p>\n<p>-Ammar</p>",
"user": {
"username": "ThemeFusion_Support",
"name": "ThemeFusion_Support",
"link": "https://themeforest.net/user/ThemeFusion_Support",
"avatar": "https://0.s3.envato.com/files/121190518/profile_icon.png"
},
"user_label": "Author Team",
"is_author": true,
"is_buyer": false,
"link": "https://themeforest.net/comments/32067761",
"date_relative": "about 2 months ago",
"date_estimated": "2026-07-23"
},
{
"id": 32067781,
"text": "Hello Ammar, thanks for replying. Ticket have bee submitted",
"html": "<p>Hello Ammar, thanks for replying. Ticket have bee submitted</p>",
"user": {
"username": "Tangara-Arts",
"name": "Tangara-Arts",
"link": "https://themeforest.net/user/Tangara-Arts",
"avatar": "https://public-assets.envato-static.com/assets/common/icons-buttons/default-user-569c91e7c33c00089a6b1f4bac12d4b00b0d1c3ef76165969f81e77017c89d62.jpg"
},
"user_label": "Purchased",
"is_author": false,
"is_buyer": true,
"link": "https://themeforest.net/comments/32067781",
"date_relative": "about 2 months ago",
"date_estimated": "2026-07-23"
},
{
"id": 32067803,
"text": "You are most welcome",
"html": "<p>You are most welcome <img alt=\":)\" src=\"/images/smileys/happy.png\" title=\":)\"/></p>",
"user": {
"username": "ThemeFusion_Support",
"name": "ThemeFusion_Support",
"link": "https://themeforest.net/user/ThemeFusion_Support",
"avatar": "https://0.s3.envato.com/files/121190518/profile_icon.png"
},
"user_label": "Author Team",
"is_author": true,
"is_buyer": false,
"link": "https://themeforest.net/comments/32067803",
"date_relative": "about 2 months ago",
"date_estimated": "2026-07-23"
}
],
"replies_count": 3
},
{
"id": 32064886,
"text": "Hello+\nAvada Custom Branding Plugin Has Unpatched Vulnerability According to WordFence. I tried to submit a Support Ticket on this but I have multiple websites using Avada Theme + Avada Custom Branding and I have received this Security Alert from WordFence Security >\nhttps://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/fusion-white-label-branding....Please\nadvise. Thank you, +ES",
"html": "<p>Hello+\nAvada Custom Branding Plugin Has Unpatched Vulnerability According to WordFence. I tried to submit a Support Ticket on this but I have multiple websites using Avada Theme + Avada Custom Branding and I have received this Security Alert from WordFence Security > <a href=\"https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/fusion-white-label-branding....Please\" rel=\"nofollow\">https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/fusion-white-label-branding....Please</a> advise. Thank you, +ES</p>",
"user": {
"username": "Evelyn7",
"name": "Evelyn7",
"link": "https://themeforest.net/user/Evelyn7",
"avatar": "https://public-assets.envato-static.com/assets/common/icons-buttons/default-user-569c91e7c33c00089a6b1f4bac12d4b00b0d1c3ef76165969f81e77017c89d62.jpg"
},
"user_label": "Purchased",
"is_author": false,
"is_buyer": true,
"link": "https://themeforest.net/comments/32064886",
"date_relative": "about 2 months ago",
"date_estimated": "2026-07-23",
"replies": [
{
"id": 32064887,
"text": "And this from WordFence About Avada Core >>\nhttps://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/fusion-core\nPlease advise. Thank you.",
"html": "<p>And this from WordFence About Avada Core >> <a href=\"https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/fusion-core\" rel=\"nofollow\">https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/fusion-core</a>\nPlease advise. Thank you.</p>",
"user": {
"username": "Evelyn7",
"name": "Evelyn7",
"link": "https://themeforest.net/user/Evelyn7",
"avatar": "https://public-assets.envato-static.com/assets/common/icons-buttons/default-user-569c91e7c33c00089a6b1f4bac12d4b00b0d1c3ef76165969f81e77017c89d62.jpg"
},
"user_label": "Purchased",
"is_author": false,
"is_buyer": true,
"link": "https://themeforest.net/comments/32064887",
"date_relative": "about 2 months ago",
"date_estimated": "2026-07-23"
},
{
"id": 32065668,
"text": "Hi\nFor Avada branding, a patch for this has already been released several days ago. You can apply this by going to WordPress admin panel dashboard → Avada → Patcher. An updated version for this will also be released which will update the version number as well\nThe Avada core also has an update released which addresses the issue. \nBoth fixes have been released appx two weeks ago.\nIf you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you\nClick Here To Get Avada Support\nWe look forward to helping you!\nThank you,\nShaminder",
"html": "<p>Hi</p>\n<p>For Avada branding, a patch for this has already been released several days ago. You can apply this by going to WordPress admin panel dashboard → Avada → Patcher. An updated version for this will also be released which will update the version number as well</p>\n<p>The Avada core also has an update released which addresses the issue. \nBoth fixes have been released appx two weeks ago.</p>\n<p>If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you</p>\n<p><strong><a href=\"https://my.avada.com/submit-a-ticket//\" rel=\"nofollow\">Click Here To Get Avada Support</a></strong></p>\n<p>We look forward to helping you!</p>\n<p>Thank you, <i>Shaminder</i></p>",
"user": {
"username": "ThemeFusion_Support",
"name": "ThemeFusion_Support",
"link": "https://themeforest.net/user/ThemeFusion_Support",
"avatar": "https://0.s3.envato.com/files/121190518/profile_icon.png"
},
"user_label": "Author Team",
"is_author": true,
"is_buyer": false,
"link": "https://themeforest.net/comments/32065668",
"date_relative": "about 2 months ago",
"date_estimated": "2026-07-23"
},
{
"id": 32066476,
"text": "Hi+ Thank you for the clarifications. I was looking for a Plugin Update under Avada > Plugins > Avada Custom Branding and Avada Core but that did not show ‘update’ and I looked under Plugins for each and neither show ‘update’. So, per your instructions I have looked at Avada > Patcher > and I see several Patches have been ‘applied’...can you please give me the specific Patch Number(s) so I can confirm I did receive the one(s) for these two updates?\nAlso, thank you for the link for the paid support. I was able to submit this issue as a ticket there just now.",
"html": "<p>Hi+ Thank you for the clarifications. I was looking for a Plugin Update under Avada > Plugins > Avada Custom Branding and Avada Core but that did not show ‘update’ and I looked under Plugins for each and neither show ‘update’. So, per your instructions I have looked at Avada > Patcher > and I see several Patches have been ‘applied’...can you please give me the specific Patch Number(s) so I can confirm I did receive the one(s) for these two updates?\nAlso, thank you for the link for the paid support. I was able to submit this issue as a ticket there just now.</p>",
"user": {
"username": "Evelyn7",
"name": "Evelyn7",
"link": "https://themeforest.net/user/Evelyn7",
"avatar": "https://public-assets.envato-static.com/assets/common/icons-buttons/default-user-569c91e7c33c00089a6b1f4bac12d4b00b0d1c3ef76165969f81e77017c89d62.jpg"
},
"user_label": "Purchased",
"is_author": false,
"is_buyer": true,
"link": "https://themeforest.net/comments/32066476",
"date_relative": "about 2 months ago",
"date_estimated": "2026-07-23"
},
{
"id": 32066826,
"text": "Hello Evelyen7\nSince you have submitted a support ticket now, our team will get back to you\nThanks\n-Ammar",
"html": "<p>Hello Evelyen7</p>\n<p>Since you have submitted a support ticket now, our team will get back to you <img alt=\":)\" src=\"/images/smileys/happy.png\" title=\":)\"/></p>\n<p>Thanks</p>\n<p>-Ammar</p>",
"user": {
"username": "ThemeFusion_Support",
"name": "ThemeFusion_Support",
"link": "https://themeforest.net/user/ThemeFusion_Support",
"avatar": "https://0.s3.envato.com/files/121190518/profile_icon.png"
},
"user_label": "Author Team",
"is_author": true,
"is_buyer": false,
"link": "https://themeforest.net/comments/32066826",
"date_relative": "about 2 months ago",
"date_estimated": "2026-07-23"
},
{
"id": 32067150,
"text": "Yes, thank you very much!",
"html": "<p>Yes, thank you very much!</p>",
"user": {
"username": "Evelyn7",
"name": "Evelyn7",
"link": "https://themeforest.net/user/Evelyn7",
"avatar": "https://public-assets.envato-static.com/assets/common/icons-buttons/default-user-569c91e7c33c00089a6b1f4bac12d4b00b0d1c3ef76165969f81e77017c89d62.jpg"
},
"user_label": "Purchased",
"is_author": false,
"is_buyer": true,
"link": "https://themeforest.net/comments/32067150",
"date_relative": "about 2 months ago",
"date_estimated": "2026-07-23"
},
{
"id": 32067293,
"text": "You are most welcome",
"html": "<p>You are most welcome <img alt=\":)\" src=\"/images/smileys/happy.png\" title=\":)\"/></p>",
"user": {
"username": "ThemeFusion_Support",
"name": "ThemeFusion_Support",
"link": "https://themeforest.net/user/ThemeFusion_Support",
"avatar": "https://0.s3.envato.com/files/121190518/profile_icon.png"
},
"user_label": "Author Team",
"is_author": true,
"is_buyer": false,
"link": "https://themeforest.net/comments/32067293",
"date_relative": "about 2 months ago",
"date_estimated": "2026-07-23"
}
],
"replies_count": 6
},
{
"id": 32064732,
"text": "Good day, my apologies to bother you with this but 5 hours ago i purchased this script and I didnt know it wasnt a full blown PHP script. The client i am working with cant use wordpress for this project. Im sorry for the confusion. I have put in for a request through envota that you should have recieved. Please grant this as we havent used it and its only been a few hours since purchase.\nThank you",
"html": "<p>Good day, my apologies to bother you with this but 5 hours ago i purchased this script and I didnt know it wasnt a full blown PHP script. The client i am working with cant use wordpress for this project. Im sorry for the confusion. I have put in for a request through envota that you should have recieved. Please grant this as we havent used it and its only been a few hours since purchase.</p>\n<p>Thank you</p>",
"user": {
"username": "ValiantMarketing",
"name": "ValiantMarketing",
"link": "https://themeforest.net/user/ValiantMarketing",
"avatar": "https://public-assets.envato-static.com/assets/common/icons-buttons/default-user-569c91e7c33c00089a6b1f4bac12d4b00b0d1c3ef76165969f81e77017c89d62.jpg"
},
"user_label": "Purchased",
"is_author": false,
"is_buyer": true,
"link": "https://themeforest.net/comments/32064732",
"date_relative": "about 2 months ago",
"date_estimated": "2026-07-23",
"replies": [
{
"id": 32064737,
"text": "Hello @ValiantMarketing\nRefunds are not processed thru comments, we suggest you open a support ticket with our team following the link below and our team will get back to you.\nClick Here to Get Avada Support\nThanks\n-Ammar",
"html": "<p>Hello @ValiantMarketing</p>\n<p>Refunds are not processed thru comments, we suggest you open a support ticket with our team following the link below and our team will get back to you.</p>\n<p><strong> <a href=\"https://theme-fusion.com/documentation/avada/support/how-to-register-for-avada-support/\" rel=\"nofollow\"> Click Here to Get Avada Support </a> </strong></p>\n<p>Thanks</p>\n<p>-Ammar</p>",
"user": {
"username": "ThemeFusion_Support",
"name": "ThemeFusion_Support",
"link": "https://themeforest.net/user/ThemeFusion_Support",
"avatar": "https://0.s3.envato.com/files/121190518/profile_icon.png"
},
"user_label": "Author Team",
"is_author": true,
"is_buyer": false,
"link": "https://themeforest.net/comments/32064737",
"date_relative": "about 2 months ago",
"date_estimated": "2026-07-23"
},
{
"id": 32064749,
"text": "I had submitted my request through Envato official request channel and they said they sent you an approval form. One click. Thank you for your understanding.",
"html": "<p>I had submitted my request through Envato official request channel and they said they sent you an approval form. One click. Thank you for your understanding.</p>",
"user": {
"username": "ValiantMarketing",
"name": "ValiantMarketing",
"link": "https://themeforest.net/user/ValiantMarketing",
"avatar": "https://public-assets.envato-static.com/assets/common/icons-buttons/default-user-569c91e7c33c00089a6b1f4bac12d4b00b0d1c3ef76165969f81e77017c89d62.jpg"
},
"user_label": "Purchased",
"is_author": false,
"is_buyer": true,
"link": "https://themeforest.net/comments/32064749",
"date_relative": "about 2 months ago",
"date_estimated": "2026-07-23"
},
{
"id": 32064784,
"text": "Hello ValiantMarketing\nAlso submit a support ticket with our team furthe.\nThanks\n-Ammar",
"html": "<p>Hello ValiantMarketing</p>\n<p>Also submit a support ticket with our team furthe.</p>\n<p>Thanks</p>\n<p>-Ammar</p>",
"user": {
"username": "ThemeFusion_Support",
"name": "ThemeFusion_Support",
"link": "https://themeforest.net/user/ThemeFusion_Support",
"avatar": "https://0.s3.envato.com/files/121190518/profile_icon.png"
},
"user_label": "Author Team",
"is_author": true,
"is_buyer": false,
"link": "https://themeforest.net/comments/32064784",
"date_relative": "about 2 months ago",
"date_estimated": "2026-07-23"
}
],
"replies_count": 3
},
{
"id": 32064309,
"text": "I just renewed my support via Themeforest but the renewal isn’t showing up in my.avada.com so I can’t open a ticket. Please advise.",
"html": "<p>I just renewed my support via Themeforest but the renewal isn’t showing up in my.avada.com so I can’t open a ticket. Please advise.</p>",
"user": {
"username": "ljezard",
"name": "ljezard",
"link": "https://themeforest.net/user/ljezard",
"avatar": "https://public-assets.envato-static.com/assets/common/icons-buttons/default-user-569c91e7c33c00089a6b1f4bac12d4b00b0d1c3ef76165969f81e77017c89d62.jpg"
},
"user_label": "Purchased",
"is_author": false,
"is_buyer": true,
"link": "https://themeforest.net/comments/32064309",
"date_relative": "about 2 months ago",
"date_estimated": "2026-07-23",
"replies": [
{
"id": 32064466,
"text": "Hi\nIn case you have purchased the support extension, please do ensure it is applied via the my.avada.com account area. You can refer to the link here.\nhttps://avada.com/documentation/extending-and-renewing-avada-support/#toc_How_To_Apply_A_Support_Extension\nThank you",
"html": "<p>Hi</p>\n<p>In case you have purchased the support extension, please do ensure it is applied via the my.avada.com account area. You can refer to the link here. <a href=\"https://avada.com/documentation/extending-and-renewing-avada-support/#toc_How_To_Apply_A_Support_Extension\" rel=\"nofollow\">https://avada.com/documentation/extending-and-renewing-avada-support/#toc_How_To_Apply_A_Support_Extension</a></p>\n<p>Thank you</p>",
"user": {
"username": "ThemeFusion_Support",
"name": "ThemeFusion_Support",
"link": "https://themeforest.net/user/ThemeFusion_Support",
"avatar": "https://0.s3.envato.com/files/121190518/profile_icon.png"
},
"user_label": "Author Team",
"is_author": true,
"is_buyer": false,
"link": "https://themeforest.net/comments/32064466",
"date_relative": "about 2 months ago",
"date_estimated": "2026-07-23"
}
],
"replies_count": 1
},
{
"id": 32064141,
"text": "Hello, is not ready for wordpress 7 ?",
"html": "<p>Hello, is not ready for wordpress 7 ?</p>",
"user": {
"username": "sidoja",
"name": "sidoja",
"link": "https://themeforest.net/user/sidoja",
"avatar": "https://public-assets.envato-static.com/assets/common/icons-buttons/default-user-569c91e7c33c00089a6b1f4bac12d4b00b0d1c3ef76165969f81e77017c89d62.jpg"
},
"user_label": null,
"is_author": false,
"is_buyer": false,
"link": "https://themeforest.net/comments/32064141",
"date_relative": "about 2 months ago",
"date_estimated": "2026-07-23",
"replies": [
{
"id": 32064165,
"text": "Hello @Sidoja\nAvada is compatible with the latest version of WordPress\nThanks\n-Ammar",
"html": "<p>Hello @Sidoja</p>\n<p>Avada is compatible with the latest version of WordPress <img alt=\":)\" src=\"/images/smileys/happy.png\" title=\":)\"/></p>\n<p>Thanks</p>\n<p>-Ammar</p>",
"user": {
"username": "ThemeFusion_Support",
"name": "ThemeFusion_Support",
"link": "https://themeforest.net/user/ThemeFusion_Support",
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