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    "id": "1296-7039385",
    "name": "Amazon.com",
    "link": "https://www.bbb.org/us/wa/seattle/profile/ecommerce/amazoncom-1296-7039385",
    "rating": "A+",
    "is_accredited": true
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  "reviews": [
    {
      "id": "1296_7039385_893671",
      "author": "Elizabeth C",
      "rating": 1,
      "date": "2026-11-07",
      "text": "I have been a long time prime membership, and they still treat you that way.I received my order on October 27, 2026. I put together the product the next day, I called Amazon and left them know that the product was manufactured wrong. The company told me that they had to send a message to the third-party seller. and send pictures which to I did, and everything. To which I was told, once they did that, I would be receiving a full refund. Its been over a week and Ive been dealing with the A to Z claim and also the third-party seller, today is November 7, 2026, and Im still dealing with this with no full refund at all. I was told as of November 6, 2026, that Amazon would refund me my money back, but when I called back today, they said no, that they couldnt. Its on the third-party seller. The third-party seller is from *****. The customer service every time I call is giving the runaround. They tell me one thing and do another. The refund should be over $200.",
      "business_response": null,
      "customer_response": null,
      "business_rebuttal": null,
      "responses": []
    },
    {
      "id": "1296_7039385_893608",
      "author": "Jennifer B",
      "rating": 5,
      "date": "2026-11-06",
      "text": "I love you, but please add a button for \"I received another persons packages, Amazon and **** are refusing to take it back\". It is so horrible when ****** is automatically rerouting a specific addresses to another specific address and both **** offices and amazon delivery drivers are refusing to accept the package back. I recently had to turn myself in to police for possibly being reported as gaslighting when silently returning incorrectly delivered mail because there is no button.",
      "business_response": null,
      "customer_response": null,
      "business_rebuttal": null,
      "responses": []
    },
    {
      "id": "1296_7039385_893585",
      "author": "Kathleen G",
      "rating": 1,
      "date": "2026-11-06",
      "text": "Amazon.com is a scam. They took my money on November 1 for two iPads that I ordered and they will not ship my order a customer service is a joke. They are ignoring me. I was supposed to receive my package in November 4 and it never came so don’t trust to scam me website anymore. they take your money and give you excuses and lied to you about your package being shipped when it never been shipped.",
      "business_response": null,
      "customer_response": null,
      "business_rebuttal": null,
      "responses": []
    },
    {
      "id": "1296_7039385_893572",
      "author": "Erik H",
      "rating": 1,
      "date": "2026-11-06",
      "text": "Im so sick of receiving my two day deliveries a week after I ordered them. Amazon is a joke and ran by people with such low morals im sure they would even lie and steal from their own mothers if it benefited them.",
      "business_response": null,
      "customer_response": null,
      "business_rebuttal": null,
      "responses": []
    },
    {
      "id": "1296_7039385_893537",
      "author": "Kathy F",
      "rating": 1,
      "date": "2026-11-06",
      "text": "I made NUMEROUS PURCHASES with Amazon and MANY items got delayed. Some became n/c, which I appreciated.HOWEVER, this last time my item was delayed and when I tried to let CS know I was upset, the order showed up ONLY at the TOP orders listing and NOT on the lower, drop-down listing NOR on my CS list of orders so I could check it as the item I was asking about.I contacted them often. The most recent was today, Friday, 11/6, where they told me it was due 11/6 and delayed until 11/8, Sunday, which, to them, was acceptable.HOWEVER, I had it arriving 11/4, which I couldnt prove but other associates acknowledged so in previous ********* Im being told I was wrong and it was 11/8 delivery to begin with.Since I had no proof, besides MANY previous chats with associates, which SHOULD BE documented!, I am told I WAS WRONG!!Since I felt they were calling me a liar, I wanted acknowledgment that I WAS NOT A LIAR and they WOULD NOT give me that!!!I feel that is DEFAMATION OF CHARACTER and want it publicized as such!!!!",
      "business_response": null,
      "customer_response": null,
      "business_rebuttal": null,
      "responses": []
    },
    {
      "id": "1296_7039385_893512",
      "author": "Robert A",
      "rating": 1,
      "date": "2026-11-06",
      "text": "I been with Amazon for a while until they recently let a hacker named **** to create an account, he somehow got my card info and charged 101. 08 and charged some b*llshit on my card then i tried to file a fraud complaint and they said it wasnt their problem..I had to get my bank to file a fraud charge then 2 days later it happened again..When i spoke to a MGR name ***** she was an absolute c**t on the phone... mind you i have been with Amazon for mor than 10 years, order something every day from them, never complained before about anything.. Besides prime I also have prime video and Music.. all that alone is like 30 a month.. they did not give f**k... and this is the scary part. Amazon allows anyone to open an acct with just a first name, put a card on their account with a different name completely, and does not even stop that if that card is attached to another Amazon acct holder with the correct name of the card. and after filing a fraud claim they did not even suspend **** the aholes acct... they just allowed it again on an account where i had already took off the cc card and canceled them.. somehow Amazon allowed him to do it again 2 days later for the same amount. I can only hope all Amazon mgrs die of Pancreatic Cancer",
      "business_response": null,
      "customer_response": null,
      "business_rebuttal": null,
      "responses": []
    },
    {
      "id": "1296_7039385_893479",
      "author": "Edward M",
      "rating": 4,
      "date": "2026-11-06",
      "text": "Every time I go on Amazon to look for something and ***** add pops up on my screen and will not go away I have to actually get out of the Amazon app to get rid of ***** this happens every time does anybody know what's going on",
      "business_response": null,
      "customer_response": null,
      "business_rebuttal": null,
      "responses": []
    },
    {
      "id": "1296_7039385_893462",
      "author": "Michael M",
      "rating": 1,
      "date": "2026-11-06",
      "text": "My account was closed due to suspicious activity. I cannot find out what the suspicious activity was but I should be able to find out. No one will tell me and customer service is useless. I learned the account was closed when I tried to log on to return 1 product. Amazon has no email where you can contact them.",
      "business_response": null,
      "customer_response": null,
      "business_rebuttal": null,
      "responses": []
    },
    {
      "id": "1296_7039385_893459",
      "author": "John K",
      "rating": 2,
      "date": "2026-11-06",
      "text": "Amazon consistently provides shipping estimates that do not reflect when items will arrive. They will indicate same day or next day delivery and then not deliver the item for a couple of days. They show that the item is being delivered as promised until they fail to deliver it. Then may or may not provide a updated delivery date. When you look on their website, the items are still listed as having same day/next day delivery. In some cases the order is left with a delivery date to be determined even when the item is still listed as in stock. It also appears that new orders have a higher priority then orders they failed to fill. I have had undelivered orders with a underdetermined delivery date that I have canceled and been able to reorder the item and have it delivered next day.",
      "business_response": null,
      "customer_response": null,
      "business_rebuttal": null,
      "responses": []
    },
    {
      "id": "1296_7039385_893448",
      "author": "Rosalie R",
      "rating": 1,
      "date": "2026-11-06",
      "text": "Amazon messed up my account by having me changed my email after it was hacked and then they wanted me to change it once again after doing this 3 times following there advice they closed my acct ******* *****",
      "business_response": null,
      "customer_response": null,
      "business_rebuttal": null,
      "responses": []
    }
  ]
}