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BBB business ID or any bbb.org business profile link (any tab of it works). The ID is the two numbers at the end of the profile link.

**Examples:**
- ID: `1296-7039385`
- URL: `https://www.bbb.org/us/wa/seattle/profile/ecommerce/amazoncom-1296-7039385`

company

Fetch a business's BBB customer reviews (10 per page): star rating, full text, date, author and business response.

BBB business ID or any bbb.org business profile link (any tab of it works). The ID is the two numbers at the end of the profile link.

**Examples:**
- ID: `1296-7039385`
- URL: `https://www.bbb.org/us/wa/seattle/profile/ecommerce/amazoncom-1296-7039385/customer-reviews`

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**Default:** `newest`

**Allowed values:** `newest`, `oldest`, `highest`, `lowest`

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**Default:** `1`

**Allowed values:** `1`-`1000`

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Amazon.com

I have been a long time prime membership, and they still treat you that way.I received my order on October 27, 2026. I put together the product the next day, I called Amazon and left them know that the product was manufactured wrong. The company told me that they had to send a message to the third-party seller. and send pictures which to I did, and everything. To which I was told, once they did that, I would be receiving a full refund. Its been over a week and Ive been dealing with the A to Z claim and also the third-party seller, today is November 7, 2026, and Im still dealing with this with no full refund at all. I was told as of November 6, 2026, that Amazon would refund me my money back, but when I called back today, they said no, that they couldnt. Its on the third-party seller. The third-party seller is from *****. The customer service every time I call is giving the runaround. They tell me one thing and do another. The refund should be over $200.

I love you, but please add a button for "I received another persons packages, Amazon and **** are refusing to take it back". It is so horrible when ****** is automatically rerouting a specific addresses to another specific address and both **** offices and amazon delivery drivers are refusing to accept the package back. I recently had to turn myself in to police for possibly being reported as gaslighting when silently returning incorrectly delivered mail because there is no button.

Amazon.com is a scam. They took my money on November 1 for two iPads that I ordered and they will not ship my order a customer service is a joke. They are ignoring me. I was supposed to receive my package in November 4 and it never came so don’t trust to scam me website anymore. they take your money and give you excuses and lied to you about your package being shipped when it never been shipped.

Im so sick of receiving my two day deliveries a week after I ordered them. Amazon is a joke and ran by people with such low morals im sure they would even lie and steal from their own mothers if it benefited them.

I made NUMEROUS PURCHASES with Amazon and MANY items got delayed. Some became n/c, which I appreciated.HOWEVER, this last time my item was delayed and when I tried to let CS know I was upset, the order showed up ONLY at the TOP orders listing and NOT on the lower, drop-down listing NOR on my CS list of orders so I could check it as the item I was asking about.I contacted them often. The most recent was today, Friday, 11/6, where they told me it was due 11/6 and delayed until 11/8, Sunday, which, to them, was acceptable.HOWEVER, I had it arriving 11/4, which I couldnt prove but other associates acknowledged so in previous ********* Im being told I was wrong and it was 11/8 delivery to begin with.Since I had no proof, besides MANY previous chats with associates, which SHOULD BE documented!, I am told I WAS WRONG!!Since I felt they were calling me a liar, I wanted acknowledgment that I WAS NOT A LIAR and they WOULD NOT give me that!!!I feel that is DEFAMATION OF CHARACTER and want it publicized as such!!!!

I been with Amazon for a while until they recently let a hacker named **** to create an account, he somehow got my card info and charged 101. 08 and charged some b*llshit on my card then i tried to file a fraud complaint and they said it wasnt their problem..I had to get my bank to file a fraud charge then 2 days later it happened again..When i spoke to a MGR name ***** she was an absolute c**t on the phone... mind you i have been with Amazon for mor than 10 years, order something every day from them, never complained before about anything.. Besides prime I also have prime video and Music.. all that alone is like 30 a month.. they did not give f**k... and this is the scary part. Amazon allows anyone to open an acct with just a first name, put a card on their account with a different name completely, and does not even stop that if that card is attached to another Amazon acct holder with the correct name of the card. and after filing a fraud claim they did not even suspend **** the aholes acct... they just allowed it again on an account where i had already took off the cc card and canceled them.. somehow Amazon allowed him to do it again 2 days later for the same amount. I can only hope all Amazon mgrs die of Pancreatic Cancer

Every time I go on Amazon to look for something and ***** add pops up on my screen and will not go away I have to actually get out of the Amazon app to get rid of ***** this happens every time does anybody know what's going on

My account was closed due to suspicious activity. I cannot find out what the suspicious activity was but I should be able to find out. No one will tell me and customer service is useless. I learned the account was closed when I tried to log on to return 1 product. Amazon has no email where you can contact them.

Amazon consistently provides shipping estimates that do not reflect when items will arrive. They will indicate same day or next day delivery and then not deliver the item for a couple of days. They show that the item is being delivered as promised until they fail to deliver it. Then may or may not provide a updated delivery date. When you look on their website, the items are still listed as having same day/next day delivery. In some cases the order is left with a delivery date to be determined even when the item is still listed as in stock. It also appears that new orders have a higher priority then orders they failed to fill. I have had undelivered orders with a underdetermined delivery date that I have canceled and been able to reorder the item and have it delivered next day.

Amazon messed up my account by having me changed my email after it was hacked and then they wanted me to change it once again after doing this 3 times following there advice they closed my acct ******* *****

Fetch a business's BBB complaints (10 per page): complaint text, type, status, date and the full response thread.

BBB business ID or any bbb.org business profile link (any tab of it works). The ID is the two numbers at the end of the profile link.

**Examples:**
- ID: `1296-7039385`
- URL: `https://www.bbb.org/us/wa/seattle/profile/ecommerce/amazoncom-1296-7039385/complaints`

Keep one complaint type. The response's `filters.types` lists how many complaints each type has.

**Allowed values:** `product_issues`, `service_or_repair`, `delivery`, `billing`, `customer_service`, `sales_advertising`, `order`

type

Keep one complaint status. The response's `filters.statuses` lists how many complaints each status has.

**Allowed values:** `answered`, `resolved`

status

Page number (10 complaints per page, newest first). BBB shows up to 10,000 complaints per business and filter, so combine `type` and `status` to reach older ones.

**Default:** `1`

**Allowed values:** `1`-`1000`

Hello, I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. Thank you for reaching out and for your patience throughout this process. We sincerely apologize for the inconvenience and the repeated follow-ups this has required on your end. After reviewing your case, we can confirm that it was escalated to our internal team. Upon investigation, we identified this as a known issue that is currently being worked on by the concerned department. Unfortunately, at this time, we are unable to provide an estimated timeline for when the refund to your original payment method (Amazon Store Card / Synchrony) will be processed. We understand how frustrating it must be to wait without a clear resolution date, especially given the written confirmation you received. To ensure you are not further delayed in receiving what is rightfully owed to you, we would like to offer the following resolution: We can add $200.00 in Amazon gift card balance directly to your account as an immediate alternative to waiting for the refund to your original payment method. To proceed with this, please reply to this message confirming that you would like the gift card balance added to your account. Once we receive your confirmation, we will process it promptly. If you prefer to wait for the refund to your original payment method instead, we completely understand. However, please note that we are unable to confirm any timeline for that resolution at this time. Again, we apologize for the experience and appreciate your patience. We look forward to your response so we can bring this matter to a close as quickly as possible. Thank you for contacting Amazon. Regards, ******** A Amazon.com

I accept the business's offer to add a $200.00 Amazon gift card balance directly to my account as an immediate alternative to resolve this issue. Please process the $200.00 gift card balance to my Amazon account ********************* as promptly as possible. Once the balance is successfully applied to my account, I will consider this complaint fully resolved and this case can be closed. Thank you.

I am filing this complaint because Amazon has failed to honor a written commitment regarding a trade-in rebate.On September 7, 2026, I submitted my ******* Galaxy S23+ for trade-in under Order #TRN-2716506-1503288. I received the $181.00 base value as a Gift Card. For the remaining $200.00 promotional rebate, Amazon sent me an official confirmation email on September 30, 2026. The email explicitly states: "Your Amazon-limited time rebate of $200.00... is being processed. You will receive your rebate to your original payment method within a few days."Despite this written confirmation, the $200 has never been refunded to my original payment method (Amazon Store Card / Synchrony). I have contacted Amazon **************** 4 times. Each time, representatives apologize and promise a follow-up, but no action is ever taken. I am requesting that someone with the authority to process manual refunds contact me and issue the owed $200 immediately.

Hello *** *******, I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. Thank you for reaching out, and I sincerely apologize for the inconvenience caused. I have carefully reviewed your complaint and completely understand your concern regarding the retrocharge applied for an item that was returned. Taking the situation into consideration, I would like to process a refund for the charged amount in the form of an Amazon Gift Card balance, as a direct refund to the original payment method is not available in this case. Kindly confirm if this works for you, and I will get the refund processed at the earliest. Please be assured that your feedback has been duly noted, and I will be escalating this matter to the appropriate team for further review to help prevent such issues from occurring again in the future. I look forward to your response.

Hi BBB, I'm satisfied with the business's resolution to complaint ID ********. Thank you. *** *******

I ordered a solar light off of Amazon. It was delivered completely crushed with broken glass in the package. I contacted Amazon customer service about this and they said they would issue a ***lacement which they did. I complained that it was unreasonable for me to go an hour out of my way to take this package to a *** store to send it back to them. So customer service *** agreed to issue a ***lacement WITHOUT me having to return the original one that was broken upon delivery. Now they charged me a second time for this same item since I didn't return the broken one after telling me I didn't have to return it

Hello, I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. I'm sorry for the inconvenience you've experienced with regard to order#****. Amazon provides support for items that arrive defective or develop issues within 30 days return/replacement window. Since the item has been in use for several months, it appears the product was functional at the time of delivery. In such cases, the manufacturer's warranty typically applies for repair or replacements. Please note that manufacturer details are not always displayed on the Amazon product listing page. In many cases, this information is provided within the product packaging, use manual or warranty documentation included with the item. We value you as a customer and regret that we cannot provide the resolution you were hoping for. Thank you for your patience and understanding in this regard. Regards, *********

Complaint: 25465359 I am rejecting this response because: I am not satisfied with Amazon's response, as it does not address the main issue raised in my complaint. I understand that Amazon's standard return window is 30 days. However, I am not requesting a standard return. I am requesting a resolution for an electrical product that became defective after only a few months of normal use. Amazon states that I should contact the manufacturer for warranty service, but it has not provided valid manufacturer contact information or a way to obtain that service. I previously contacted Amazon's Leadership Team, and a representative named ***** confirmed in writing that Amazon was unable to locate valid manufacturer warranty contact information. The product was sold and shipped directly by Amazon.com for $314.55. It now shuts off within 23 seconds of being powered on, making its electronic features unusable. Simply referring me to an unidentified manufacturer does not provide a practical resolution. I respectfully request that Amazon either: 1: Provide verified manufacturer contact information and clear instructions for obtaining warranty service. 2: Provide a replacement at no additional cost. 3: Issue a full refund of $314.55. Until Amazon provides a concrete resolution, I do not consider this complaint resolved. Thank you for your assistance. Sincerely, Yenisey ****** ****

I would now like to submit additional evidence that directly contradicts Amazon's suggestion that I should find the manufacturer's warranty contact information in the product manual. Amazon's representative, *********, specifically stated that manufacturer information may be provided in the product packaging, user manual, or warranty documentation. I located the original Smart Toilet User Manual included with my purchase. Page 12, titled "Warranty Card," instructs customers to contact the distributor, authorized maintenance centers, or the manufacturer's after-sales service hotline for warranty repairs. However, the manual does not provide any telephone number, email address, manufacturer contact information, or authorized service center details. The warranty page also fails to specify the duration of the warranty. I have attached photographs of the warranty page and the final page of the manual to demonstrate that no contact information is provided. I respectfully request that these photographs be added to my existing complaint and forwarded to Amazon for further review. I continue to request a full refund of $314.55 or a replacement at no additional cost. Alternatively, Amazon should provide verified manufacturer contact information and a practical way to obtain warranty service. Thank you for your assistance.

I purchased a Vipbear Smart Toilet directly from Amazon.com on April 23, 2026, for $314.55.Order Number: 113-5933113-3029826 Amazon Account Email: [***************************************************]After approximately six months of normal use, the toilet developed an electrical malfunction. When I press the ***** button on its electrical safety plug, it powers on for only 23 seconds before shutting off completely. The automatic flushing, remote control, digital display, and other electronic functions no longer work.I contacted Amazon **************** multiple times by phone and chat, including speaking with a member of the Amazon Leadership Team. Amazon refused to provide a refund or replacement because the 30-day return window had expired.I also attempted to contact Vipbear *** Direct through Amazon, but my message was rejected because that seller was not associated with my order.On November 3, 2026, ***** from Amazon's Leadership Team emailed me confirming that the product was sold and shipped by Amazon, that no refund or replacement was available, and that Amazon could not provide valid manufacturer warranty contact information.The email also confirmed that I had requested warranty assistance for a defective electrical product, but no resolution was available.I am not requesting a return due to buyer's remorse. I am requesting assistance because a $314.55 electrical product failed after only a few months, and Amazon has been unable to provide a way to obtain warranty service.I am requesting a full refund or a replacement at no additional cost.

Hello **** *******, I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. Thank you for reaching out to Amazon ***************** We understand you are experiencing difficulties, and we sincerely apologize for any frustration this situation has caused. To locate your order and assist you effectively, we kindly request the following details: Order ID This is a ******** number (e.g., 123-4567890-1234567) found in your original order confirmation email or on your packing slip. Amazon Account Email Address The email address associated with your Amazon account at the time of purchase. Clarification on Your Request Based on your message, we want to make sure we address the right concern. Could you please confirm which of the following you need help with? Warranty Claim You mentioned the dog cage has a lifetime warranty and appears to be damaged or defective. Please describe the issue with the product. Account Access You mentioned your Amazon account was closed. Please let us know email address of the Amazon account where this order was placed. Unauthorized Charges You mentioned unexpected charges. Please provide details of the charges you are referring to so we can investigate. Once we receive the above information, we will do our best to resolve your concern as quickly as possible. We value your business and appreciate your patience. Please do not hesitate to reach out if you have any further questions.

Hi BBB, I'm satisfied with the business's resolution to complaint ID ********. Thank you. **** *******

Tracking nun ********** I Oder this dog cage is supp to be live time warantie bud is all mes up Amazon cont seen to find it because I close my Amazon account because they were chart me and I could not order please help me get this problem solved Amazon are rude people I dont know why they still in business thanks

I have received my refund from Amazon and would like to withdraw and close my complaint #********. Thank you for your assistance. Best regards, **** ************

I am filing a complaint against Amazon regarding my inaccessible account, unresolved returns, billing issues, and poor customer service.After replacing my iPhone, I lost access to my original Amazon account containing my orders, returns, and Prime membership. I tried my email addresses and phone number, but none restored access. Amazon support disconnected my chat three times without resolving the issue.I returned a $75.41 item through *** but have not received my refund. The original charge posted October 27, 2026, and another $75.41 charge appeared as pending November 2, 2026. I also see two $13.88 transactions for one purchase and am concerned about a possible duplicate charge.I cannot access order receipts because I cannot access my account, but I have bank records and *** return receipts.I request that Amazon restore access to my original account, investigate and issue any outstanding refund, investigate both possible duplicate charges and reverse any incorrect payments, review my other returns, and provide a written explanation and resolution. Please refer this complaint to Amazons escalation or customer relations team.

Hello, I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. We sincerely apologize for the frustration and inconvenience this experience has caused you. We completely understand how concerning it can be when a payment is made and an item never arrives, and we are truly sorry that this situation has taken longer than expected to resolve. After reviewing your order, we wanted to share some important information that we hope will bring you some clarity and peace of mind. Upon reviewing your order, you were not actually charged for this purchase. Since the seller never fulfilled the order and it has now been canceled, a payment was not processed against your Mastercard. What may currently be appearing on your account or bank statement is a temporary authorization hold. This is a standard pre-authorization that Amazon places at the time of purchase to verify that funds are available. It is not an actual charge. Since the order has been canceled, this authorization hold will be released automatically. The timeframe for this to drop off your account is determined by your bank and card issuer. Unfortunately, this is a process that is managed entirely on the bank's end and cannot be expedited by Amazon. We recommend reaching out to your bank directly and informing them that the order has been canceled, as they may be able to provide a more specific timeline for when the hold will be removed. I appreciate your understanding and patience. Thank you for contacting Amazon. Regards, ******** A Amazon.com

Hi BBB, I'm satisfied with the business's resolution to complaint ID ********. Thank you. ***** ******

The item I ordered on Amazon.com never shipped. The seller accepted the payment but never shipped the item. I have been asking for a refund for 1 week to date. I have not received the refund for this item. I have chatted with 6 Amazon **** and they all claim they have escalated this issue but I stil have yet to receive my refund. My bank has confirmed as of today they do not see any requests for a refund to be credited to my account my Mastercard ending in 0414 the same form of payment originally used for purchase.

Hello, I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. I'm extremely sorry about the misunderstanding and incorrect information provided about refund without return. The correspondence doesnt correctly reflect our current procedures at this time as return is required for refund. Please rest assured that all the conversations pertaining to this query will be reviewed. If your query wasn't handled efficiently or if any incorrect information was provided, we'll see that appropriate actions are taken to ensure our colleagues are coached accordingly. We've carefully reviewed your order details. Please note that Amazon's return policy requires items to be returned within 30 days of delivery for a refund or replacement. Since your order was placed in August 2026, it unfortunately falls outside of this return window. For this reason, we are unable to process a refund. Thank you for your patience and understanding in this regard. Regards, *********

Complaint: 25460704 I am rejecting this response because: Amazon should be held responsible and accountable for misinformation from their own customer service agent. I did explain when I talked with this agent that I was well out of the return window. But asked for some consideration. I did not expect the full refund. He however offered it to my surprise. Right or wrong I was offered that by an Amazon employee. Which Amazon should be honoring to their customer. Not just saying its misinformation I have all the documentation as does Amazon. This is on them or its considered fraud on their part. I will even accept a partial refund. But not just sorry our agent gave you the wrong information. They obviously got the approval from someone to go ahead with it. And now Amazon sees it was wrong. Thats unfortunate for them but you honor it with the customer. Sincerely, ***** *****

The sunglasses I ordered were not up to the quality expected for $200.00. I realized the return window was closed but contacted Amazon customer service to see if any help. The agent was very nice and said they would refund the $214.42 back to my credit card and I could keep or dispose of sunglasses. I have all the chat documentation of this conversation if needed. I didn't see anything for a few days and got ahold of customer service again. They said they could see the chat but no refund was issued. Nor would they as the window was closed. I said your agent already told me I would but Amazon WILL NOT honor this even though their own customer service agent approved it. Fraud on their part

Hello ******* *******, I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. I have reviewed your complaint and fully understand your concern regarding the refund for order #***-3238483-5870658. I sincerely apologize for the inconvenience this situation has caused you. Upon investigation, I can see that our team attempted to process the refund twice to your original payment method. However, both attempts were unfortunately declined due to an issue with the payment method on file. As a result, the refund of $14.82 has been credited directly to your Amazon account as a gift card balance. You can check your balance and review your usage history by visiting your account here: ************************************************* I have personally verified the credit and can confirm that it has been successfully applied to your Amazon account. I hope this clarifies the matter and provides a satisfactory resolution. Best regards, Arun Amazon.com

Hi BBB, I'm satisfied with the business's resolution to complaint ID ********. Thank you. ******* *******

lied to three times about receiving my refund but it was never processed

Hello, I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. I understand your concern about the account issue and the refund request. Upon checking on the details, I can see your account is active with all subscription and purchases. Regarding the dispute of the charges, our team sent you an email where it was confirmed the following. *** We received your reply about the credit card dispute you filed on order xxxx1424. To correct this problem, we have asked your card issuer to close the dispute in your favor. You should have received a refund on your credit card for the above mentioned orders. We are sorry for any inconvenience. If you need more information about the dispute or the credit card refund, please contact your card issuer. *** Please contact your card issuer if you have not received the refund back and login to your account to be able to use the services as usual. If you get any issues, let us know, we'll be happy to help. Thank you for contacting Amazon. Regards, ******** A Amazon.com

Hi BBB, I'm satisfied with the business's resolution to complaint ID ********. They actually emailed me the following day after I had just submitted my complaint with a resolution and close the dispute in my favor and restored my account. Thank you. Rani Child

My Amazon account was compromised, resulting in an unathorized $843.60 transaction on October 6, 2026, shipped to an unfamiliar address in another state. I ask Amazon's fraud team to review the shipping details. ***** is investigating the fraud and instructed me not to pay Amazon while the dispute remains open. I changed my passwords, replaced my card and took steps to secure my account. Despite repeated calls to Amazon, including a supervisor, and emails, Amazon continued seeking payment for the disputed charge. I cooperated with its verification process and on November 2, Amazon closed my account for "unusual activity," terminating access to Amazon services, canceling pending orders, subscriptions and refunds. The notice gave no clear appeal process and warned that further emails might go unanswerd. Most concering, I have lost thousands of dollars in previously purchased digital content, including Audible audiobooks, kindle, Amazon music, and digital movies. I have been a loyal Amazon customer since 2006, have spent tens of thousands of dollars over the past **************************************************************** good-faith effort to resolve it, but I am losing access to purchases completely unrelated to the disputed charge and I feel I am being penalized for something I did not do.I request a manual review by Amazon Account Specialist or Executive Customer Relations representative and an opportunity for additional identity verification. I ask Amazon to retore my account and ********************** purchases and stop collection attempts on the $843.60 charge while ***** investigates. If reinstatement is denied, please explain why and provide a way to access or recover the value of my purchased digital content, and a prorated refund to my prime membership fees for the unused period following Amazon's termination. I have requested my digital purchase history from Amazon and will provide documentation of its value once received.

I contacted Amazon multiple times requesting the laptop as advertised. I was later informed that the listing contained an error, although the laptop continues to be advertised for approximately $753. My primary concern is having my Amazon account reinstated. My repeated contacts were simply attempts to resolve what I believed was a legitimate order issue, and I never intended to violate Amazons policies. I value being an Amazon customer and would greatly appreciate your assistance in resolving this matter and restoring my account. Thank you again for your time and consideration. I look forward to hearing from you. Thank you for your help!

The complaint can be withdrawn. Amazon gave me full access to my account. Thank you!

I am requesting that Amazon honor my original purchase and send a replacement laptop at no additional cost.I paid for a laptop but received only a mouse. The shipping package weighed just 0.6 pounds, and the box was clearly too small to contain a laptop. I have photographic evidence supporting this.The laptop has since increased in price, so issuing a refund would leave me paying more to purchase the same item through no fault of my own.I should not be financially penalized for an incorrect delivery. I am requesting that this case be escalated to a supervisor and that Amazon fulfill my original order by sending the laptop I purchased at the price I already paid.

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**Allowed values:** `true`, `false`

include_postal_codes

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