/companies/detailsCompany Details
Fetch a full BBB business profile: rating, accreditation, contacts, owners, licenses, hours, alerts and review stats.
QUERY PARAMS
BBB business ID or any bbb.org business profile link (any tab of it works). The ID is the two numbers at the end of the profile link.
Examples:
- ID:
1296-7039385 - URL:
https://www.bbb.org/us/wa/seattle/profile/ecommerce/amazoncom-1296-7039385
{
"id": "1296-7039385",
"bbb_id": "1296",
"business_id": "7039385",
"name": "Amazon.com",
"alternate_names": [
"Ink Big Games",
"Amazon Game Studio",
"Amazon Prime",
"Blink",
"Amazon 4-star",
"Amazon Fresh",
"Amazon Digital Services, Inc",
"Amazon.Com Books Inc",
"AmazonFresh.com",
"Amazon Fresh LLC",
"Amazon.Com Inc",
"Amazon Com Washington LLC",
"Amazon Com Intl Marketplace Inc",
"Amazon Export Sales Inc",
"MyHabit",
"MyHabit.com"
],
"link": "https://www.bbb.org/us/wa/seattle/profile/ecommerce/amazoncom-1296-7039385",
"rating": {
"grade": "A+",
"is_rated": true,
"not_rated_reason": null,
"reasons": [
"Customer Reviews are not used in the calculation of the BBB Letter Grade Rating."
]
},
"accreditation": {
"is_accredited": true,
"since": "1996-08-01",
"revoked_date": null,
"notes": []
},
"is_out_of_business": false,
"is_claimed": true,
"is_multi_location": true,
"is_headquarters": true,
"is_local_report": false,
"has_high_risk_category": false,
"accepts_quote_requests": true,
"description": "Amazon.com offers new and used items for sale through the Internet.",
"products_and_services": "Internet Online Shopping, Alexa Skills, Amazon Autos, Amazon Devices, Amazon Fresh, Amazon Global Store, Amazon Haul, Amazon One Medical, Amazon Pharmacy, Amazon Resale, Appliances, Apps & Games, Arts, Crafts & Sewing, Audible Books & Originals, Automotive Parts & Accessories, Baby, Beauty & Personal Care, Books, CDs & Vinyl, Cell Phones & Accessories, Clothing, Shoes & Jewelry, Collectibles & Fine Art, Computers, Credit and Payment Cards, Digital Music, Electronics, Garden & Outdoor, Gift Cards, Grocery & Gourmet Food, Handmade, Health, Household & Baby Care, Home & Business Services, Home & Kitchen, Industrial & Scientific, Just for Prime, Kindle Store, Luggage & Travel Gear, Luxury Stores, Magazine Subscriptions, Movies & TV, Musical Instruments, Office Products, Pet Supplies, Premium Beauty, Prime Video, Same-Day Store, Smart Home, Software, Sports & Outdoors, Subscribe & Save, Subscription Boxes, Tools & Home Improvement, Toys & Games, Under $10, Video Games, Whole Foods Market",
"refund_and_exchange_policy": "You may return most new, unopened items sold and fulfilled by Amazon within 30 days of delivery for a full refund. For more details, go to Amazon’s Return Policy page.",
"entity_type": "Corporation",
"years_in_business": 31,
"number_of_employees": 1300000,
"payment_methods": [
"Discover"
],
"dates": {
"business_started": "1995-07-01",
"local_business_started": "2005-10-24",
"incorporated": "1996-05-28",
"new_owner": null,
"bbb_file_opened": "1996-08-01",
"accredited": "1996-08-01"
},
"categories": {
"primary": {
"id": "65974-000",
"name": "Ecommerce"
},
"items": [
{
"name": "Ecommerce",
"link": "https://www.bbb.org/us/wa/seattle/category/ecommerce"
},
{
"name": "Online Retailer",
"link": "https://www.bbb.org/us/wa/seattle/category/online-retailer"
},
{
"name": "Online Shopping",
"link": "https://www.bbb.org/us/wa/seattle/category/online-shopping"
},
{
"name": "New Books",
"link": "https://www.bbb.org/us/wa/seattle/category/new-books"
},
{
"name": "Used Books",
"link": "https://www.bbb.org/us/wa/seattle/category/used-books"
},
{
"name": "Textbooks",
"link": "https://www.bbb.org/us/wa/seattle/category/textbooks"
}
]
},
"contact": {
"phone": "(888) 280-4331",
"additional_phones": [
{
"value": "(866) 216-1074",
"label": "Other Phone"
},
{
"value": "(866) 395-6759",
"label": "Other Phone"
},
{
"value": "(206) 266-1000",
"label": "Other Phone"
},
{
"value": "(888) 533-5659",
"label": "Other Phone"
},
{
"value": "(206) 266-2335",
"label": "Other Phone"
},
{
"value": "(262) 859-0001",
"label": "Other Phone"
}
],
"fax_numbers": [
{
"value": "(206) 266-1838",
"label": "Primary Fax"
}
],
"text_number": null,
"email": null,
"additional_emails": [],
"websites": [
"https://www.amazon.com/contact",
"https://www.amazonfresh.com",
"https://flex.amazon.com",
"https://www.manta.com/c/mm48705/amazon-com-inc",
"https://www.amazon.com/b?ie=UTF8&node=17988552011"
]
},
"people": [
{
"name": "Mr. Jeff Bezos",
"title": "Founder",
"position": null,
"is_principal": true,
"is_management": true,
"is_primary_contact": false,
"is_customer_contact": false
},
{
"name": "Srihanuma Yallapragada",
"title": "Manager of Customer Care",
"position": null,
"is_principal": false,
"is_management": true,
"is_primary_contact": false,
"is_customer_contact": false
},
{
"name": "Mr. Andy Jassy",
"title": "CEO",
"position": null,
"is_principal": true,
"is_management": true,
"is_primary_contact": false,
"is_customer_contact": false
}
],
"address": {
"street": "202 Westlake Ave N Ste 2",
"street_2": null,
"city": "Seattle",
"state": "WA",
"postal_code": "98109-5264"
},
"location": {
"formatted_address": "202 Westlake Ave N Ste 2, Seattle, WA 98109-5264",
"latitude": 47.620049,
"longitude": -122.338104,
"is_us_based": true,
"serving_area": "Amazon.com serves Nationwide.",
"serving_areas": [
{
"description": null,
"states": [
"AK",
"AL",
"AR",
"AS",
"AZ",
"CA",
"CO",
"CT",
"DC",
"DE",
"FL",
"GA",
"GU",
"HI",
"IA",
"ID",
"IL",
"IN",
"KS",
"KY",
"LA",
"MA",
"MD",
"ME",
"MI",
"MN",
"MO",
"MS",
"MT",
"NC",
"ND",
"NE",
"NH",
"NJ",
"NM",
"NV",
"NY",
"OH",
"OK",
"OR",
"PA",
"PR",
"RI",
"SC",
"SD",
"TN",
"TX",
"UT",
"VA",
"VI",
"VT",
"WA",
"WI",
"WV",
"WY"
],
"countries": [
"USA"
],
"postal_codes": [],
"cities": [],
"counties": []
}
]
},
"hours": null,
"headquarters": null,
"licenses": {
"is_license_required": false,
"items": [
{
"number": "601720490",
"expiration_date": null,
"notes": null,
"agency": {
"name": "Washington Secretary of State",
"phone": "360-7250377",
"email": null,
"link": "https://www.secstate.wa.gov/corps",
"address": "801 Capitol Way S Olympia WA 98504"
}
},
{
"number": "602737098",
"expiration_date": null,
"notes": null,
"agency": {
"name": "Washington Secretary of State",
"phone": "360-7250377",
"email": null,
"link": "https://www.secstate.wa.gov/corps",
"address": "801 Capitol Way S Olympia WA 98504"
}
},
{
"number": "602551095",
"expiration_date": null,
"notes": null,
"agency": {
"name": "Washington Secretary of State",
"phone": "360-7250377",
"email": null,
"link": "https://www.secstate.wa.gov/corps",
"address": "801 Capitol Way S Olympia WA 98504"
}
},
{
"number": "601720490",
"expiration_date": null,
"notes": null,
"agency": {
"name": "Washington Department of Revenue",
"phone": "800-4517985",
"email": null,
"link": "https://www.dor.wa.gov",
"address": "6500 Linderson Way SW Fl 1 Tumwater WA 98501"
}
},
{
"number": "602737098",
"expiration_date": null,
"notes": null,
"agency": {
"name": "Washington Department of Revenue",
"phone": "800-4517985",
"email": null,
"link": "https://www.dor.wa.gov",
"address": "6500 Linderson Way SW Fl 1 Tumwater WA 98501"
}
},
{
"number": "602551095",
"expiration_date": null,
"notes": null,
"agency": {
"name": "Washington Department of Revenue",
"phone": "800-4517985",
"email": null,
"link": "https://www.dor.wa.gov",
"address": "6500 Linderson Way SW Fl 1 Tumwater WA 98501"
}
}
],
"notes": []
},
"social_media": [
{
"type": "facebook",
"label": "Facebook",
"link": "https://www.facebook.com/Amazon"
},
{
"type": "twitter",
"label": "Twitter",
"link": "https://twitter.com/amazon"
},
{
"type": "linkedin",
"label": "LinkedIn",
"link": "https://www.linkedin.com/company/amazon"
}
],
"alerts": [
{
"type_id": 8103,
"severity": 1,
"title": "Government Action: BBB reports on known government actions involving business’ marketplace conduct:",
"text": "The Federal Trade Commission v Amazon.com, Inc. The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government's allegations, which have not yet been proven. On September 25, 2025, in the United States District Court Western District of Washington at Seattle, the Federal Trade Commission and Amazon.com, Inc. et al., and Individual Settling Defendants Neil Lindsay and Jamil Ghani entered into a Stipulation Order for Permanent Injunction, Monetary Relief, Civil Penalty Judgement and Other Relief. Defendants neither admit nor deny any of the allegations in the Complaint, except as specifically stated in the Order. This Stipulation Order settles allegations Amazon enrolled millions of consumers in Prime subscriptions without their consent and knowingly made it difficult for consumers to cancel. Amazon will be required to pay a $1 billion civil penalty, provide $1.5 billion in refunds back to consumers harmed by their deceptive Prime enrollment practices, and cease unlawful enrollment and cancellation practices for Prime. The FTC charged Amazon and several Amazon executives with knowingly misleading millions of consumers into enrolling in Prime, violating the FTC Act and the Restore Online Shoppers’ Confidence Act (ROSCA). The FTC alleged Amazon created confusing and deceptive user interfaces to lead consumers to enroll in Prime without their knowledge. Compounding these deceptive enrollment practices, Amazon also created a complex and difficult process for consumers seeking to cancel their Prime subscription with the goal of preventing consumers from cancelling Prime. Amazon documents discovered in the lead up to trial showed that Amazon executives and employees knowingly discussed these unlawful enrollment and cancellation issues, with comments like “subscription driving is a bit of a shady world” and leading consumers to unwanted subscriptions is “an unspoken cancer.” The monetary judgment includes: $1 billion civil penalty $1.5 billion in consumer redress, providing full relief for the estimated 35 million consumers impacted by unwanted Prime enrollment or deferred cancellation. The Order includes the following obligations Prohibition against Misrepresentation a. Amazon et al. is permanently restrained and enjoined from mispresenting any Material term in a transaction involving a Negative Option feature including: i. The existence of a Negative Option feature ii. How and to what consumers are consenting iii.Any deadline to prevent or stop a Charge; iv.Cost, excluding taxes (or range of costs); or v.That the consumer will be charged for any product or service, including expedited shipping, unless they enter an agreement with a Negative Option feature. Required Disclosures a. Amazon must clearly and conspicuously disclose all material terms in such a transaction involving a Negative Option feature before obtaining the consumer’s billing information, including; i. The fact consumers will be charged for the goods or service, or that those charges will increase after any applicable trial period ends, and if applicable, that the charges will be on a recurring basis, unless the consumer timely takes steps to prevent or stop such charges; ii. The amount (or range of costs) the consumer will be charged and, if applicable, the frequency of the charges a consumer will incur unless the consumer takes timely steps to prevent or stop such charges. iii. How to prevent or stop recurring charges. Obtaining Express Informed Consent a. Amazon must obtain the consumer’s express informed consent before charging the consumer. In obtaining such express informed consent, Amazon must obtain the consumer's express, affirmative consent to the Negative Option Feature offer. 4. Simple Cancellation Mechanisms a. Amazon must provide simple mechanisms for a consumer to: i. Cancel the Negative Option feature ii. Avoid being Charged for the good or service iii.Charged an increased amount for the good or service iv. Immediately stop any recurring charges. b. The simple mechanism must not be difficult, costly, confusing or time consuming and, at a minimum, Amazon must provide such simple mechanisms through the same medium the consumer used to consent to the Negative Option Feature. Additionally, the settlement requires Amazon to stop their unlawful practices and make meaningful changes to the Prime enrollment and cancellation flows by: Including a clear and conspicuous button for customers to decline Prime. Amazon can no longer have a button that says, “No, I don’t want Free Shipping.” Including clear and conspicuous disclosures about all material terms of Prime during the Prime enrollment process, such as the cost, the date and frequency of charges to consumers, whether the subscription auto-renews, and cancellation procedures. Including language in the call to action for the Negative Option Feature that references Prime membership (e.g., \"Join Prime\"); Remove the double-stacked sign-up button on all sign-up pages; If the Negative Option Feature has an auto-renew feature, indicate that feature by using the word \"renews\" (or a similar word) on all sign-up pages; and Creating an easy way for consumers to cancel Prime, using the same method that consumers used to sign up. The process cannot be difficult, costly, or time-consuming and must be available using the same method that consumers used to sign up; and Always disclose the price and autorenewal feature on the sign up page for the Negative Option Feature. Paying for an independent, third-party supervisor to monitor Amazon’s compliance with the consumer redress distribution process. The Commission vote approving the stipulated final order was 3-0. The FTC filed the proposed order in the U.S. District Court for the Western District of Washington. For more information please contact the Federal Trade Commission at https://www.ftc.gov/ or (202) 326-2222. Click here for details",
"html": "<strong>The Federal Trade Commission v Amazon.com, Inc.</strong><br/><p>The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government's allegations, which have not yet been proven.</p> <p>On September 25, 2025, in the United States District Court Western District of Washington at Seattle, the Federal Trade Commission and Amazon.com, Inc. et al., and Individual Settling Defendants Neil Lindsay and Jamil Ghani entered into a Stipulation Order for Permanent Injunction, Monetary Relief, Civil Penalty Judgement and Other Relief.</p> <p>Defendants neither admit nor deny any of the allegations in the Complaint, except as specifically stated in the Order.</p> <p>This Stipulation Order settles allegations Amazon enrolled millions of consumers in Prime subscriptions without their consent and knowingly made it difficult for consumers to cancel. Amazon will be required to pay a $1 billion civil penalty, provide $1.5 billion in refunds back to consumers harmed by their deceptive Prime enrollment practices, and cease unlawful enrollment and cancellation practices for Prime.</p> <p>The FTC charged Amazon and several Amazon executives with knowingly misleading millions of consumers into enrolling in Prime, violating the FTC Act and the Restore Online Shoppers’ Confidence Act (ROSCA). The FTC alleged Amazon created confusing and deceptive user interfaces to lead consumers to enroll in Prime without their knowledge. Compounding these deceptive enrollment practices, Amazon also created a complex and difficult process for consumers seeking to cancel their Prime subscription with the goal of preventing consumers from cancelling Prime. Amazon documents discovered in the lead up to trial showed that Amazon executives and employees knowingly discussed these unlawful enrollment and cancellation issues, with comments like “subscription driving is a bit of a shady world” and leading consumers to unwanted subscriptions is “an unspoken cancer.”</p> <p>The monetary judgment includes:</p> <ul style=\"list-style-type: disc;\"> <li>$1 billion civil penalty</li> <li>$1.5 billion in consumer redress, providing full relief for the estimated 35 million consumers impacted by unwanted Prime enrollment or deferred cancellation.</li> </ul> <p>The Order includes the following obligations</p> <ol start=\"1\"> <li>Prohibition against Misrepresentation</li> </ol> <ol start=\"1\"> <p>a. Amazon et al. is permanently restrained and enjoined from mispresenting any Material term in a transaction involving a Negative Option feature including:</p> </ol> <p> i. The existence of a Negative Option feature</p> <p> ii. How and to what consumers are consenting</p> <p> iii.Any deadline to prevent or stop a Charge;</p> <p> iv.Cost, excluding taxes (or range of costs); or</p> <p> v.That the consumer will be charged for any product or service, including expedited shipping, unless they enter an agreement with a Negative Option feature.</p> <ol start=\"2\"> <li>Required Disclosures</li> </ol> <p> </p> <ol start=\"2\"> </ol> <ol start=\"2\"> </ol> <ol start=\"2\"> <p style=\"color: black;\">a. Amazon must clearly and conspicuously disclose all material terms in such a transaction involving a Negative Option feature before obtaining the consumer’s billing information, including;</p> </ol> <p style=\"margin-left: 80px;\">i. The fact consumers will be charged for the goods or service, or that those charges will increase after any applicable trial period ends, and if applicable, that the charges will be on a recurring basis, unless the consumer timely takes steps to prevent or stop such charges;</p> <p style=\"margin-left: 80px;\">ii. The amount (or range of costs) the consumer will be charged and, if applicable, the frequency of the charges a consumer will incur unless the consumer takes timely steps to prevent or stop such charges.</p> <p style=\"margin-left: 80px;\">iii. How to prevent or stop recurring charges.</p> <ol start=\"3\"> <li>Obtaining Express Informed Consent</li> </ol> <ol start=\"3\"> <p>a. Amazon must obtain the consumer’s express informed consent before charging the consumer. In obtaining such express informed consent, Amazon must obtain the consumer's express, affirmative consent to the Negative Option Feature offer.</p> </ol> <p> 4. Simple Cancellation Mechanisms</p> <ol start=\"8\"> <p>a. Amazon must provide simple mechanisms for a consumer to:</p> </ol> <p> i. Cancel the Negative Option feature</p> <p> ii. Avoid being Charged for the good or service</p> <p> iii.Charged an increased amount for the good or service</p> <p> iv. Immediately stop any recurring charges.</p> <p style=\"margin-left: 40px;\">b. The simple mechanism must not be difficult, costly, confusing or time consuming and, at a minimum, Amazon must provide such simple mechanisms through the same medium the consumer used to consent to the Negative Option Feature.</p> <p>Additionally, the settlement requires Amazon to stop their unlawful practices and make meaningful changes to the Prime enrollment and cancellation flows by:</p> <ul style=\"list-style-type: disc;\"> <li>Including a clear and conspicuous button for customers to decline Prime.</li> <li>Amazon can no longer have a button that says, “No, I don’t want Free Shipping.”</li> <li>Including clear and conspicuous disclosures about all material terms of Prime during the Prime enrollment process, such as the cost, the date and frequency of charges to consumers, whether the subscription auto-renews, and cancellation procedures.</li> <li>Including language in the call to action for the Negative Option Feature that references Prime membership (e.g., \"Join Prime\");</li> <li>Remove the double-stacked sign-up button on all sign-up pages;</li> <li>If the Negative Option Feature has an auto-renew feature, indicate that feature by using the word \"renews\" (or a similar word) on all sign-up pages; and</li> <li>Creating an easy way for consumers to cancel Prime, using the same method that consumers used to sign up. The process cannot be difficult, costly, or time-consuming and must be available using the same method that consumers used to sign up; and</li> <li>Always disclose the price and autorenewal feature on the sign up page for the Negative Option Feature.</li> <li>Paying for an independent, third-party supervisor to monitor Amazon’s compliance with the consumer redress distribution process.</li> </ul> <p>The Commission vote approving the stipulated final order was 3-0. The FTC filed the proposed order in the U.S. District Court for the Western District of Washington.</p> <p>For more information please contact the Federal Trade Commission at <span style=\"text-decoration: underline;\"><a href=\"https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ftc.gov%2F&data=05%7C02%7Cdene.joubert%40thebbb.org%7Cb06530ec2b214e05453508ddff7ac1e4%7Cac82eca6af2d473c8cf509cee3fceeaa%7C0%7C0%7C638947625037831440%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=TDYKiig3GKzUofazUIZ6HIzmMdjfQ%2F1%2F5n0UtiSb%2Buc%3D&reserved=0\" data-auth=\"NotApplicable\">https://www.ftc.gov/</a></span> or (202) 326-2222.</p><div><a target=\"_blank\" href=\"https://www.ftc.gov/system/files/ftc_gov/pdf/Amazon-ROSCA-Order-Filed_0.pdf\">Click here for details</a></div>",
"is_on_overview": true
},
{
"type_id": 8103,
"severity": 1,
"title": "Government Action: BBB reports on known government actions involving business’ marketplace conduct:",
"text": "United States of America v Amazon.com, Inc. The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven. On June 29, 2026, the United States of America, acting upon notification and referral by the Federal Trade Commission, filed a Complaint for Permanent Injunction, Civil Penalty Judgment, and Other Relief against Amazon.com, Inc. in the United States District Court for the District of Columbia. The complaint alleges Amazon violated the Fair Credit Reporting Act and the Federal Trade Commission Act by failing to provide identity theft victims with application and business transaction records related to fraudulent transactions within 30 days after receiving requests for those records. The United States also filed a consent motion asking the court to enter a proposed Stipulated Order for Permanent Injunction, Civil Penalty Judgment, and Other Relief. The proposed order would require Amazon to pay a $2.25 million civil penalty, stop failing to provide required records to verified identity theft victims, provide website notice explaining how identity theft victims may request records, send notices to certain eligible identity theft victims, provide records to eligible victims who complete the required process, and comply with reporting, recordkeeping, and monitoring requirements. Amazon neither admits nor denies the allegations, except that it admits facts necessary to establish jurisdiction for this action. The matter is pending. For more details, refer to United States District Court for the District of Columbia, Case No. 1:26-cv-02305 . Click here for details",
"html": "<strong>United States of America v Amazon.com, Inc.</strong><br/><p>The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.</p> <p>On June 29, 2026, the United States of America, acting upon notification and referral by the Federal Trade Commission, filed a Complaint for Permanent Injunction, Civil Penalty Judgment, and Other Relief against Amazon.com, Inc. in the United States District Court for the District of Columbia. The complaint alleges Amazon violated the Fair Credit Reporting Act and the Federal Trade Commission Act by failing to provide identity theft victims with application and business transaction records related to fraudulent transactions within 30 days after receiving requests for those records.</p> <p>The United States also filed a consent motion asking the court to enter a proposed Stipulated Order for Permanent Injunction, Civil Penalty Judgment, and Other Relief. The proposed order would require Amazon to pay a $2.25 million civil penalty, stop failing to provide required records to verified identity theft victims, provide website notice explaining how identity theft victims may request records, send notices to certain eligible identity theft victims, provide records to eligible victims who complete the required process, and comply with reporting, recordkeeping, and monitoring requirements. Amazon neither admits nor denies the allegations, except that it admits facts necessary to establish jurisdiction for this action.</p> <p>The matter is pending. For more details, refer to <a href=\"https://www.ftc.gov/system/files/ftc_gov/pdf/Amazon-ConsentMotionforOrder.pdf\">United States District Court for the District of Columbia, Case No. 1:26-cv-02305</a>.</p><div><a target=\"_blank\" href=\"https://www.ftc.gov/system/files/ftc_gov/pdf/Amazon-ConsentMotionforOrder.pdf\">Click here for details</a></div>",
"is_on_overview": true
},
{
"type_id": 8113,
"severity": 5,
"title": "Government Action: BBB reports on known government actions involving business’ marketplace conduct:",
"text": "FTC, States of Alaska, Arizona, California, Colorado, Florida, Idaho, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maryland, Nebraska, New Jersey, New York, North Carolina, State of Oklahoma, Pennsylvania, Rhode Island, South Carolina, Vermont, and Washington v. Amazon.com, Inc. The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven. On August 31, 2026, the Federal Trade Commission (FTC), together with the attorneys general and consumer protection authorities of multiple states, filed a complaint against Amazon.com, Inc. in the U.S. District Court for the Western District of Washington. The complaint seeks a permanent injunction, monetary judgment, and other relief. The complaint alleges Amazon misrepresented how prices were determined in auctions for its Sponsored Products, Sponsored Brands, and Sponsored Display advertising services. According to the complaint, Amazon represented to advertising customers that it used generalized second-price auctions in which winning advertisers generally paid the minimum amount necessary to beat the next-highest ranked bid. The government alleges that beginning in approximately 2018 and 2019, Amazon instead used undisclosed reserve-pricing systems to increase the prices advertisers paid above the prices resulting from those auctions. The government further alleges Amazon concealed these pricing practices while continuing to make second-price-auction representations to advertisers. The complaint alleges Amazon used pricing controls and surcharges to increase advertising charges, monitored advertisers’ reactions to price increases, and took steps intended to prevent advertisers from detecting the pricing changes. The FTC alleges the practices affected approximately 1.2 million U.S. advertising customers, including more than 500,000 small and medium-sized businesses, and that the alleged conduct may have resulted in more than $20 billion in additional charges to advertising customers. These amounts and allegations have not been proven in court. The FTC alleges violations of Section 5 of the FTC Act, including misrepresentations, deceptive auction manipulation, concealment, unfair omissions, and unfair billing practices. Participating states also allege violations of their respective consumer protection and deceptive trade practices laws. The government seeks relief that includes an injunction, restitution or refunds, disgorgement, civil penalties, and other monetary and equitable relief. The matter is pending in the U.S. District Court for the Western District of Washington, Case No. 2:26-cv-03097. No final determination of liability has been made. For more information, please contact the Federal Trade Commission at https://www.ftc.gov/ . Click here for details",
"html": "<strong>FTC, States of Alaska, Arizona, California, Colorado, Florida, Idaho, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maryland, Nebraska, New Jersey, New York, North Carolina, State of Oklahoma, Pennsylvania, Rhode Island, South Carolina, Vermont, and Washington v. Amazon.com, Inc.</strong><br/><p><span style=\"font-family: Verdana; font-size: 13px;\">The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.</span></p> <p><span style=\"font-family: Verdana; font-size: 13px;\">On August 31, 2026, the Federal Trade Commission (FTC), together with the attorneys general and consumer protection authorities of multiple states, filed a complaint against Amazon.com, Inc. in the U.S. District Court for the Western District of Washington. The complaint seeks a permanent injunction, monetary judgment, and other relief.</span></p> <p><span style=\"font-family: Verdana; font-size: 13px;\">The complaint alleges Amazon misrepresented how prices were determined in auctions for its Sponsored Products, Sponsored Brands, and Sponsored Display advertising services. According to the complaint, Amazon represented to advertising customers that it used generalized second-price auctions in which winning advertisers generally paid the minimum amount necessary to beat the next-highest ranked bid. The government alleges that beginning in approximately 2018 and 2019, Amazon instead used undisclosed reserve-pricing systems to increase the prices advertisers paid above the prices resulting from those auctions.</span></p> <p><span style=\"font-family: Verdana; font-size: 13px;\">The government further alleges Amazon concealed these pricing practices while continuing to make second-price-auction representations to advertisers. The complaint alleges Amazon used pricing controls and surcharges to increase advertising charges, monitored advertisers’ reactions to price increases, and took steps intended to prevent advertisers from detecting the pricing changes. The FTC alleges the practices affected approximately 1.2 million U.S. advertising customers, including more than 500,000 small and medium-sized businesses, and that the alleged conduct may have resulted in more than $20 billion in additional charges to advertising customers. These amounts and allegations have not been proven in court.</span></p> <p><span style=\"font-family: Verdana; font-size: 13px;\">The FTC alleges violations of Section 5 of the FTC Act, including misrepresentations, deceptive auction manipulation, concealment, unfair omissions, and unfair billing practices. Participating states also allege violations of their respective consumer protection and deceptive trade practices laws. The government seeks relief that includes an injunction, restitution or refunds, disgorgement, civil penalties, and other monetary and equitable relief.</span></p> <p><span style=\"font-family: Verdana; font-size: 13px;\">The matter is pending in the U.S. District Court for the Western District of Washington, Case No. 2:26-cv-03097. No final determination of liability has been made. For more information, please contact the Federal Trade Commission at <a href=\"https://www.ftc.gov/\">https://www.ftc.gov/</a>.</span></p><div><a target=\"_blank\" href=\"https://www.ftc.gov/news-events/news/press-releases/2026/08/ftc-states-sue-amazon-over-secret-ad-surcharge-scheme\">Click here for details</a></div>",
"is_on_overview": true
},
{
"type_id": 8108,
"severity": 1,
"title": "Alert",
"text": "For complaints submitted against Amazon.com regarding information required to be submitted for a refund to be provided, BBB has confirmed with the business that they may be requiring additional information from consumers in order to process requested refunds. BBB recommends reaching out to Amazon directly for additional information regarding any such requests.",
"html": "For complaints submitted against Amazon.com regarding information required to be submitted for a refund to be provided, BBB has confirmed with the business that they may be requiring additional information from consumers in order to process requested refunds. BBB recommends reaching out to Amazon directly for additional information regarding any such requests.",
"is_on_overview": true
}
],
"additional_information": [
{
"title": "Pending Government Action",
"text": "Government Action: BBB reports on known government actions involving business’ marketplace conduct: District of Columbia v Amazon.com, Inc The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven. On December 4, 2024 in the Superior Court of the District of Columbia Civil Division, The District of Columbia, by the office of the Attorney General filed a complaint against Amazon.com, Inc. The complaint alleges Amazon deceived District residents into paying for Prime delivery benefits they are not receiving, in violation of District consumer protection law. The Office of the Attorney General (OAG) alleges that since 2022, Amazon has secretly excluded two ZIP codes east of the Anacostia River from its advertised fastest delivery service while continuing to charge approximately 48,000 Prime members living there the full Prime subscription price. Amazon consistently and prominently promotes its same-day, one-day, and two-day delivery speeds in its advertising for Prime and throughout the Prime membership signup process. However, in June 2022, Amazon made a secret internal decision to stop using its fleet of branded trucks to make Prime deliveries—what it calls a delivery “exclusion”—to DC ZIP codes 20019 and 20020, choosing instead to service these ZIP codes exclusively with third-party delivery services like UPS and the US Postal Service, which it knows are often slower than Amazon’s. Amazon knew its “exclusion” would result in significantly slower deliveries for residents living in these two ZIP codes, yet it never informed existing or prospective Prime members living there of that exclusion. When consumers complained of slow delivery, Amazon concealed the exclusion and misled the consumers to believe it was a coincidence. While companies are legally permitted to make operational changes to protect their employees, they are required to inform customers of any resulting adverse impacts those changes will have on the quality of service so that consumers can make informed purchasing decisions. As a result of Amazon’s secret internal “exclusion”, the approximately 48,000 Prime members living in ZIP codes 20019 and 20020 have experienced significantly longer delivery times than their neighbors in other District ZIP codes, despite paying the exact same membership price for Prime. In 2021, before Amazon implemented its “exclusion,” more than 72% of Prime packages in 20019 and 20020 were delivered within two days of check-out. In 2023, after Amazon implemented its “exclusion,” only 25% of Prime packages in 20019 and only 24% in 20020 were delivered within two days of check-out. While delivery speeds in 20019 and 20020 have drastically worsened since Amazon’s exclusion decision, two-day deliveries across the District have increased to more than 74%. The District’s Consumer Protection Procedures Act (CPPA) prohibits a broad range of deceptive and unfair business practices, including misleading consumers, making misrepresentations, and failing to disclose important information about products or services. OAG alleges that Amazon has violated the CPPA by: Misleading DC consumers about Prime shipping speeds and account benefits: Amazon has falsely led District residents in ZIP codes 20019 and 20020 to believe that they would receive Prime’s advertised two-day shipping. Amazon’s deception has caused long-time Prime members in these neighborhoods to pay for faster deliveries they no longer regularly receive. It also has induced prospective Prime members in these neighborhoods to sign up for an expedited delivery service that, for them, often will not exist. Deceiving consumers about the cause of shipping delays: When Prime members in the excluded ZIP codes have reached out to Amazon to complain about slow shipping speeds and request help, Amazon representatives falsely inform them that slow delivery times were “never on purpose” or imply they are one-time occurrences caused by circumstances outside Amazon’s control. With this lawsuit, OAG seeks to stop Amazon from engaging in unfair and deceptive practices. It also seeks to obtain restitution and damages for affected Prime members in ZIP codes 20019 and 20020, as well as civil penalties and costs payable to the District. For more information, please contact the District of Columbia Attorney General's office at https://oag.dc.gov/ or 202-727-3400. Click here for details",
"html": "<div><b>Government Action: BBB reports on known government actions involving business’ marketplace conduct:</b></div><strong>District of Columbia v Amazon.com, Inc</strong><br/><p>The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.</p> <p> </p> <p>On December 4, 2024 in the Superior Court of the District of Columbia Civil Division, The District of Columbia, by the office of the Attorney General filed a complaint against Amazon.com, Inc. </p> <p> </p> <p>The complaint alleges Amazon deceived District residents into paying for Prime delivery benefits they are not receiving, in violation of District consumer protection law.</p> <p> </p> <p>The Office of the Attorney General (OAG) alleges that since 2022, Amazon has secretly excluded two ZIP codes east of the Anacostia River from its advertised fastest delivery service while continuing to charge approximately 48,000 Prime members living there the full Prime subscription price.</p> <p> </p> <p>Amazon consistently and prominently promotes its same-day, one-day, and two-day delivery speeds in its advertising for Prime and throughout the Prime membership signup process. However, in June 2022, Amazon made a secret internal decision to stop using its fleet of branded trucks to make Prime deliveries—what it calls a delivery “exclusion”—to DC ZIP codes 20019 and 20020, choosing instead to service these ZIP codes exclusively with third-party delivery services like UPS and the US Postal Service, which it knows are often slower than Amazon’s. Amazon knew its “exclusion” would result in significantly slower deliveries for residents living in these two ZIP codes, yet it never informed existing or prospective Prime members living there of that exclusion. When consumers complained of slow delivery, Amazon concealed the exclusion and misled the consumers to believe it was a coincidence. While companies are legally permitted to make operational changes to protect their employees, they are required to inform customers of any resulting adverse impacts those changes will have on the quality of service so that consumers can make informed purchasing decisions.</p> <p> </p> <p>As a result of Amazon’s secret internal “exclusion”, the approximately 48,000 Prime members living in ZIP codes 20019 and 20020 have experienced significantly longer delivery times than their neighbors in other District ZIP codes, despite paying the exact same membership price for Prime.</p> <p> </p> <p>In 2021, before Amazon implemented its “exclusion,” more than 72% of Prime packages in 20019 and 20020 were delivered within two days of check-out. </p> <p> </p> <p>In 2023, after Amazon implemented its “exclusion,” only 25% of Prime packages in 20019 and only 24% in 20020 were delivered within two days of check-out. </p> <p> </p> <p>While delivery speeds in 20019 and 20020 have drastically worsened since Amazon’s exclusion decision, two-day deliveries across the District have increased to more than 74%.</p> <p> </p> <p>The District’s Consumer Protection Procedures Act (CPPA) prohibits a broad range of deceptive and unfair business practices, including misleading consumers, making misrepresentations, and failing to disclose important information about products or services. OAG alleges that Amazon has violated the CPPA by:</p> <p> </p> <p>Misleading DC consumers about Prime shipping speeds and account benefits: Amazon has falsely led District residents in ZIP codes 20019 and 20020 to believe that they would receive Prime’s advertised two-day shipping. Amazon’s deception has caused long-time Prime members in these neighborhoods to pay for faster deliveries they no longer regularly receive. It also has induced prospective Prime members in these neighborhoods to sign up for an expedited delivery service that, for them, often will not exist. </p> <p> </p> <p>Deceiving consumers about the cause of shipping delays: When Prime members in the excluded ZIP codes have reached out to Amazon to complain about slow shipping speeds and request help, Amazon representatives falsely inform them that slow delivery times were “never on purpose” or imply they are one-time occurrences caused by circumstances outside Amazon’s control.</p> <p> </p> <p>With this lawsuit, OAG seeks to stop Amazon from engaging in unfair and deceptive practices. It also seeks to obtain restitution and damages for affected Prime members in ZIP codes 20019 and 20020, as well as civil penalties and costs payable to the District. </p> <p> </p> <p>For more information, please contact the District of Columbia Attorney General's office at <a href=\"https://oag.dc.gov/\">https://oag.dc.gov/</a> or 202-727-3400.</p><div><a target=\"_blank\" href=\"https://oag.dc.gov/sites/default/files/2024-12/Amazon%20Complaint%20%28final%29.pdf\">Click here for details</a></div>"
},
{
"title": "Refund and Exchange Policy",
"text": "You may return most new, unopened items sold and fulfilled by Amazon within 30 days of delivery for a full refund. For more details, go to Amazon’s Return Policy page.",
"html": "You may return most new, unopened items sold and fulfilled by Amazon within 30 days of delivery for a full refund. For more details, go to <a href=\"https://www.amazon.com/gp/help/customer/display.html/ref=orc_hp_s_retpol?ie=UTF8&nodeId=901888/\" target=\"_blank\">Amazon’s Return Policy</a> page."
},
{
"title": "Products and Services",
"text": "Internet Online Shopping, Alexa Skills, Amazon Autos, Amazon Devices, Amazon Fresh, Amazon Global Store, Amazon Haul, Amazon One Medical, Amazon Pharmacy, Amazon Resale, Appliances, Apps & Games, Arts, Crafts & Sewing, Audible Books & Originals, Automotive Parts & Accessories, Baby, Beauty & Personal Care, Books, CDs & Vinyl, Cell Phones & Accessories, Clothing, Shoes & Jewelry, Collectibles & Fine Art, Computers, Credit and Payment Cards, Digital Music, Electronics, Garden & Outdoor, Gift Cards, Grocery & Gourmet Food, Handmade, Health, Household & Baby Care, Home & Business Services, Home & Kitchen, Industrial & Scientific, Just for Prime, Kindle Store, Luggage & Travel Gear, Luxury Stores, Magazine Subscriptions, Movies & TV, Musical Instruments, Office Products, Pet Supplies, Premium Beauty, Prime Video, Same-Day Store, Smart Home, Software, Sports & Outdoors, Subscribe & Save, Subscription Boxes, Tools & Home Improvement, Toys & Games, Under $10, Video Games, Whole Foods Market",
"html": "Internet Online Shopping, Alexa Skills, Amazon Autos, Amazon Devices, Amazon Fresh, Amazon Global Store, Amazon Haul, Amazon One Medical, Amazon Pharmacy, Amazon Resale, Appliances, Apps & Games, Arts, Crafts & Sewing, Audible Books & Originals, Automotive Parts & Accessories, Baby, Beauty & Personal Care, Books, CDs & Vinyl, Cell Phones & Accessories, Clothing, Shoes & Jewelry, Collectibles & Fine Art, Computers, Credit and Payment Cards, Digital Music, Electronics, Garden & Outdoor, Gift Cards, Grocery & Gourmet Food, Handmade, Health, Household & Baby Care, Home & Business Services, Home & Kitchen, Industrial & Scientific, Just for Prime, Kindle Store, Luggage & Travel Gear, Luxury Stores, Magazine Subscriptions, Movies & TV, Musical Instruments, Office Products, Pet Supplies, Premium Beauty, Prime Video, Same-Day Store, Smart Home, Software, Sports & Outdoors, Subscribe & Save, Subscription Boxes, Tools & Home Improvement, Toys & Games, Under $10, Video Games, Whole Foods Market"
},
{
"title": "Rating Reason",
"text": "Customer Reviews are not used in the calculation of the BBB Letter Grade Rating.",
"html": "Customer Reviews are not used in the calculation of the BBB Letter Grade Rating."
}
],
"referral_assistance": [],
"program_participation": null,
"reviews_summary": {
"count": 4699,
"average_rating": 1.11,
"are_suppressed": false,
"latest": [
{
"id": "1296_7039385_893671",
"author": "Elizabeth C",
"preview": "I have been a long time prime membership, and they still treat you that way.I received my order on October 27, 2026."
},
{
"id": "1296_7039385_893608",
"author": "Jennifer B",
"preview": "I love you, but please add a button for \"I received another persons packages, Amazon and **** are refusing to take it back\". It is so horrible when ****** is automatically rerouting a specific addresses to another specific address and both **** offices and amazon delivery drivers are refusing to accept the package back."
},
{
"id": "1296_7039385_893585",
"author": "Kathleen G",
"preview": "Amazon.com is a scam."
}
]
},
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"count": 10000,
"closed_last_3_years": 61461,
"closed_last_12_months": 17816
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"count": 20,
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{
"id": "1296-7039385",
"name": "Amazon.com",
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"phone": "(888) 280-4331",
"address": {
"street": "202 Westlake Ave N Ste 2",
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{
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"address": {
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{
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"name": "BOS17 - Amazon",
"link": "https://www.bbb.org/us/ma/cambridge/profile/ecommerce/bos17-amazon-0021-557513/addressId/749299",
"phone": "(888) 280-4331",
"address": {
"street": "1 Central Sq",
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{
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"phone": "(877) 586-3230",
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"street": "40 King St W 47th Floor",
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{
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"phone": "(888) 280-4331",
"address": {
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},
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"name": "BBB Great West + Pacific",
"link": "https://www.bbb.org/local-bbb/bbb-great-west-pacific"
},
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"links": {
"profile": "https://www.bbb.org/us/wa/seattle/profile/ecommerce/amazoncom-1296-7039385",
"reviews": "https://www.bbb.org/us/wa/seattle/profile/ecommerce/amazoncom-1296-7039385/customer-reviews",
"complaints": "https://www.bbb.org/us/wa/seattle/profile/ecommerce/amazoncom-1296-7039385/complaints",
"details": "https://www.bbb.org/us/wa/seattle/profile/ecommerce/amazoncom-1296-7039385/more-info",
"leave_review": "https://www.bbb.org/us/wa/seattle/profile/ecommerce/amazoncom-1296-7039385/leave-a-review",
"file_complaint": "https://www.bbb.org/file-a-complaint/1296-7039385"
}
}