{
  "store": "fentybeauty.com",
  "market": {
    "country": "US",
    "language": "en"
  },
  "page": {
    "id": 70755352621,
    "handle": "help-faqs",
    "title": "Help & FAQs",
    "link": "https://fentybeauty.com/pages/help-faqs",
    "summary": "SHIPPING/ORDER STATUS CAN I CANCEL OR EDIT MY ORDER ONCE IT HAS BEEN PLACED? Once an order has been placed, it cannot be modified or canceled. Plea...",
    "body_text": "SHIPPING/ORDER STATUS\nCAN I CANCEL OR EDIT MY ORDER ONCE IT HAS BEEN PLACED?\nOnce an order has been placed, it cannot be modified or canceled. Please review your order carefully before completing your purchase to ensure all shipping information, items, and quantities are correct.\nWHERE CAN I GET FENTY BEAUTY, FENTY SKIN, FENTY HAIR AND FENTY FRAGRANCE IN THE UNITED STATES?\nIn addition to FentyBeauty.com, you can shop Fenty Beauty at Sephora, Sephora.com, Ulta Beauty, Ulta.com, Ulta in Target, Kohl's, and Kohls.com. In addition to FentyBeauty.com, you can shop Fenty Skin at Sephora and Sephora.com. Fenty Hair can be shopped on FentyBeauty.com, Sephora and Sephora.com. In addition to FentyBeauty.com, you can shop Fenty Fragrance at Sephora and Sephora.com.\nCAN WE GET FENTY BEAUTY INTERNATIONALLY?\nOf course! FentyBeauty.com ships internationally to 150+ countries. Fenty Beauty is also available for purchase at select Sephora stores throughout the U.S., Canada, Mexico, France, Spain, Denmark, Sweden, Thailand, Malaysia, Australia, Singapore and the Middle East (UAE, Bahrain, Qatar, Kuwait). Fenty Beauty will also be available at select SiJCP stores as well as on Sephora.com. If you live in the UK or Ireland, you can also shop Fenty Beauty at Harvey Nichols or on HarveyNichols.com as well as Boots or Boots.com. For a full list of all international retailers, please visit our store locator page.\nCAN WE GET FENTY SKIN INTERNATIONALLY?\nOf course! FentyBeauty.com ships internationally to 150+ countries. Fenty Skin is also available for purchase at select Sephora stores throughout the U.S., Canada, France, Spain, Denmark, Sweden, Thailand, Malaysia, Australia, Singapore and the Middle East (UAE, Bahrain, Qatar, Kuwait). Fenty Skin will also be available at select SiJCP stores as well as on Sephora.com. If you live in Ireland or Hong Kong, you can also shop Fenty Skin at Harvey Nichols or on HarveyNichols.com. If you live in the UK, you can shop Fenty Skin at Boots or Boots.com. For a full list of all international retailers, please visit our store locator page.\nCAN WE GET FENTY HAIR INTERNATIONALLY?\nOf course! Fenty Hair ships internationally to 150+ countries.\nCAN WE GET FENTY FRAGRANCE INTERNATIONALLY?\nOf course! FentyBeauty.com ships internationally to 150+ countries. Fenty Fragrance is also available for purchase at select Sephora stores throughout the U.S., Canada, France, Spain, Denmark, Sweden, Thailand, Malaysia, Australia, Singapore and the Middle East (UAE, Bahrain, Qatar, Kuwait). Fenty Skin Fragrance will also be available at select SiJCP stores as well as on Sephora.com. If you live in Ireland or Hong Kong, you can also shop Fenty Fragrance at Harvey Nichols or on HarveyNichols.com.\nWHEN CAN I GET PRODUCTS THAT ARE OUT OF STOCK?\nWe try our best to replenish stock as quickly as possible. Here’s what you can do in the meantime: Sign up for an email alert by going to the specific product page and clicking the “Notify Me” button. When that must-have item is back in action, you’ll be the first to know.\nHOW DO I QUALIFY FOR FREE SHIPPING?\nFor domestic orders, the Fenty Beauty brands offer FREE U.S. Standard Ground Shipping on all orders for members and account holders. For non-members, free U.S, shipping is offered on all $35+ orders. For international orders $75+ USD,  the Fenty Beauty brands offer FREE Standard Shipping. For International orders less than $75 USD, shipping rates vary by country and will be determined at checkout.  Please note if your order contains a hazmat item (e.g., Fenty Eau de Parfum, Liquid Killawatt, etc.), US orders must ship via ground Standard Shipping. International orders must ship DHL Express. International shipping rates vary by country and will be determined at checkout.\nHOW CAN I FIND THE STATUS OF MY ORDER?\nWe get it, you want your products as soon as you can get them: Find the status of a particular order and view your Order History on the Order Status tracking page under My Account. Please note that the Order History will not be updated until the product(s) have shipped.\nMY ORDER IS MISSING AN ITEM.\nWe might not have had all of the desired items in stock when your package was shipped. If this is the case, the shipping confirmation email should tell you which products might still be outstanding and awaiting shipment. If a product does not get shipped, of course you will not be charged for it. If you have any more questions or concerns, please contact us with your order number and let us know which products you are missing. Domestic customers, please reach out to us at 1.855.440.7474, Operating hours are 9:00am – 9:00pm ET, Monday- Friday and Saturday 9:00am- 6:00pm ET, excluding major U.S. holidays. Click the ‘Chat now’ button at the lower right of any page. For international orders, please visit our international help center here.\nRETURNS\nHOW DO I MAKE A RETURN?\nIt’s easy! Check out our Returns page.\nRETURNING DEFECTIVE/WRONG ITEMS\nFor domestic orders, please send the defective or incorrect item(s) back to us, using the free returns process. Once we receive the returned item(s), we will gladly send you a replacement. Use the return form included in your original packaging or contact Customer Service at 1.855.440.7474. For international orders, please follow the returns process specific to your country. For Canada, UK, EU, and AUS orders, please follow the returns process here. For all other countries, please contact customer service here.\nGIFT WITH PURCHASE RETURNS\nIf you received a FREE product or FREE gift with your purchase, you must include it with your return shipment in order to be refunded in the original form of payment.\nCAN I EXCHANGE OR RETURN MY FENTYBEAUTY.COM PURCHASE AT A FENTY STORE?\nSorry, purchases from Fenty Beauty website cannot be returned or exchanged at authorized retailers. For further questions, the Fenty Beauty Customer Service Team is available to assist via phone at 1.855.440.7474. For international order inquiries, please visit our international help center here.\nSALES TAX\nWHERE IS SALES TAX CHARGED?\nWithin the United States, we charge sales tax for items shipped to the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NV, NY, OH, OK, PA, RI, SC, SC, TN, TX, UT, VA, VT, WA, WI, WV, and WY. We collect the simplified sellers use tax on items delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue. Seller’s program account number is SSU-R010083801. For international orders, import duties, taxes, and applicable fees vary by country/region of destination and will be determined during checkout.\nMY ACCOUNT\nWHAT INFORMATION DO I NEED TO REGISTER FOR AN ACCOUNT?\nTo register for a Fenty Beauty account, you just need to provide your name, email address, and password. Don’t worry about filling out the rest of your account information right away—shipping, billing, and address can be provided later. Once registered, you can check out your order status, order history, and manage your account.\nHOW DO I CHANGE MY LOGIN E-MAIL ADDRESS OR PASSWORD?\nYou can change your login email address and password by clicking on \"My Information\" within your account. Please note that your email subscriptions will be sent to your new email address and any emails related to the order will go to the email address provided at checkout.\nLOGIN\nI FORGOT MY PASSWORD, HOW DO I LOG IN?\nAll good—we’ve all been there. Please note that passwords are case-sensitive. If you have forgotten your password, please click on \"Forgot Your Password?\" below Log In, and follow the instructions to reset it. Need help? Please contact Customer Service at 1.855.440.7474. International customers, please visit our international help center here.\nCREDIT CARD TROUBLE\nI'M HAVING TROUBLE WITH MY CREDIT CARD INFORMATION FOR MY ONLINE ORDER.\nIf you receive an error message related to credit card authorization failure, double check that the billing address on the credit card and matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current (not expired) and valid. After validating the information you've entered and an error message is received a second attempt, domestic customers call 1.855.440.7474 or contact your financial institution for further assistance. International customers, please visit our international help center here or contact your financial institution for further assistance.\nPRODUCT RELATED\nWHERE CAN I GET FREE SAMPLES OF FENTY PRODUCTS?\nWe often include a free sample or two with online orders. We’ll keep you posted on the next time Fenty Beauty runs this kind of promotion—just make sure you’re on our email list to be the first to know.\nDOES FENTY BEAUTY, FENTY SKIN, FENTY HAIR OR FENTY FRAGRANCE TEST ON ANIMALS?\nNever. Fenty Beauty, Fenty Skin, Fenty Hair and Fenty Fragrance are cruelty-free brands. We never test products or ingredients on animals, nor do we permit suppliers or retailers to conduct testing on our behalf.\nDO YOU TEST ON ANIMALS IN ANY COUNTRY?\nNo, we do not test our products on animals in any region.\nARE FENTY BEAUTY + FENTY SKIN VEGAN?\nFenty Beauty, Fenty Skin, Fenty Hair and Fenty Fragrance are cruelty-free and never test on animals, nor do we allow suppliers to conduct animal testing on our behalf. While many of the products are free of animal byproducts, Fenty Beauty is not considered a vegan line: A handful of our products may contain ingredients of animal origin, such as beeswax and carmine. For information on specific products, please refer to the Ingredients tab on the product pages. Fenty Skin and Fenty Hair are fully vegan lines.\nARE FENTY BEAUTY, FENTY SKIN, FENTY HAIR AND FENTY FRAGRANCE PRODUCTS GLUTEN FREE?\nYes. Fenty Beauty, Fenty Skin, Fenty Hair and Fenty Fragrance products are formulated without gluten-derived ingredients and there are no detectable levels of gluten introduced in the manufacturing process.\nDO FENTY BEAUTY, FENTY SKIN, FENTY HAIR AND FENTY PRODUCTS CONTAIN PARABENS?\nFenty Beauty, Fenty Skin, Fenty Hair, and Fenty Fragrance are paraben-free (and phthalate-free, too).\nWHAT IS THE DIFFERENCE BETWEEN PAO AND EXPIRATION DATE?\nPAO stands for “period after opening,” and is represented by an icon with a number that indicates how many months the product will be fresh after opening. If a product has a PAO of 12, that means it should be used within 12 months of opening. Products with sunscreen are marked with an expiration date, which indicates when the product should stop being used, regardless of whether it has been opened.\nWHAT IS THE SHELF LIFE FOR ALL FENTY BEAUTY AND FENTY SKIN PRODUCTS?\nShelf life is communicated from Fenty Beauty, Fenty Skin, Fenty Hair and Fenty Fragrance to their licensed retailers. Shelf life ranges by product. Our quality control team continues to test batches and if they receive positive testing data, they will extend shelf life of products and communicate the updated information to our retailers. We seek to ensure Fenty Beaut clients only receive fresh, high-quality product.\nARE FENTY BEAUTY AND FENTY SKIN PRODUCTS SAFE TO USE WHILE PREGNANT OR NURSING?\nWe got you covered, fam! Your health and safety are hella important to us. Although the hype is real about our high-quality ingredients, we always recommend consulting your physician about the use of our products during pregnancy or while nursing. Peep the ‘Ingredients’ tab on each product’s description page and hit up your physician before you glow.\nOTHER\nWHAT FORMS OF PAYMENT DO FENTYBEAUTY.COM + FENTYSKIN.COM ACCEPT?\nWe currently accept all major credit cards (American Express, Discover, MasterCard, and Visa), PayPal, Apple Pay, Shop Pay, Afterpay (U.S. only), and Fenty Beauty + Fenty Skin E-Gift Cards (U.S. orders only), and multiple localized payment methods for international orders, based on your region. Auto-Replenish subscription orders do not accept Afterpay.\nIS THERE A PRO DISCOUNT FOR MAKEUP ARTISTS?\nCurrently, we do not have a pro discount for makeup artists, estheticians, or hair stylists but we’ll let you know if that happens. The best way to stay tuned? Sign up for our mailing list.\nHOW CAN I BECOME A BRAND AMBASSADOR FOR FENTY BEAUTY, FENTY SKIN, FENTY HAIR OR FENTY FRAGRANCE?\nWe're glad you asked! You can find out more details about becoming a Brand Ambassador here.\nHOW DO I KNOW IF MY PURCHASE IS AUTHENTIC?\nThe only way to guarantee authenticity is by purchasing from official Fenty Beauty, Fenty Skin, Fenty Hair and Fenty Fragrance retailers: FentyBeauty.com, Sephora stores, Sephora.com, Ulta stores, Ulta.com, Boots, Boots.com, Harvey Nichols, and HarveyNichols.com. For a full list and location of all Fenty Beauty, Fenty Skin, Fenty Hair and Fenty Fragrance retailers, please visit our store locator page.\nDO FENTYBEAUTY.COM SELL RIHANNA’S OTHER PRODUCT LINES?\nWe only sell Fenty Beauty, Fenty Skin, Fenty Hair and Fenty Fragrance products.\nDOES RIHANNA OWN THE FENTY BRANDS?\nRihanna is Founder and CEO, and an owner of Fenty Beauty, Fenty Skin, Fenty Hair and Fenty Fragrance.\nARE THERE ANY OTHER DESIGNERS/ARTISTS/PARTNERS INVOLVED IN THE FENTY BEAUTY BRANDS?\nFenty Beauty, Fenty Skin, Fenty Hair and Fenty Fragrance are joint ventures between Rihanna and Kendo Brands.\nWHAT ARE THE OFFICIAL SOCIAL HANDLES FOR FENTY BEAUTY?\nINSTAGRAM: FENTYBEAUTY\nSNAP: FENTYBEAUTY\nFACEBOOK: FENTYBEAUTY\nTWITTER: FENTYBEAUTY\nYOUTUBE: FENTYBEAUTY\nTIKTOK: FENTYBEAUTY\nWHAT ARE THE OFFICIAL SOCIAL HANDLES FOR FENTY SKIN?\nINSTAGRAM: FENTYSKIN\nFACEBOOK: FENTYSKIN\nTWITTER: FENTYSKIN\nYOUTUBE: FENTYSKIN\nTIKTOK: FENTYSKIN\nWHAT ARE THE OFFICIAL SOCIAL HANDLES FOR FENTY HAIR?\nINSTAGRAM: FENTYHAIR\nFACEBOOK: FENTYHAIR\nTWITTER: FENTYHAIR\nYOUTUBE: FENTYBEAUTY\nTIKTOK: FENTYHAIR",
    "body_html": "<h2>SHIPPING/ORDER STATUS</h2>\n<h6><span data-contrast=\"auto\" lang=\"EN-US\">CAN I CANCEL OR EDIT MY ORDER ONCE IT HAS BEEN PLACED?</span></h6>\n<p><span>Once an order has been placed, it cannot be modified or canceled. Please review your order carefully before completing your purchase to ensure all shipping information, items, and quantities are correct.</span></p>\n<h6><span lang=\"EN-US\" data-contrast=\"auto\">WHERE CAN I GET FENTY BEAUTY, FENTY SKIN, FENTY HAIR AND FENTY FRAGRANCE IN THE UNITED STATES?</span></h6>\n<p>In addition to FentyBeauty.com, you can shop Fenty Beauty at Sephora, Sephora.com, Ulta Beauty, Ulta.com, Ulta in Target, Kohl's, and Kohls.com. In addition to FentyBeauty.com, you can shop Fenty Skin at Sephora and Sephora.com. Fenty Hair can be shopped on FentyBeauty.com, Sephora and Sephora.com. In addition to FentyBeauty.com, you can shop Fenty Fragrance at Sephora and Sephora.com.</p>\n<h6><span class=\"TextRun  BCX0 SCXW227028767\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun  BCX0 SCXW227028767\">CAN WE GET FENTY BEAUTY INTERNATIONALLY?</span></span></h6>\n<p>Of course! FentyBeauty.com ships internationally to 150+ countries. Fenty Beauty is also available for purchase at select Sephora stores throughout the U.S., Canada, Mexico, France, Spain, Denmark, Sweden, Thailand, Malaysia, Australia, Singapore and the Middle East (UAE, Bahrain, Qatar, Kuwait). Fenty Beauty will also be available at select SiJCP stores as well as on Sephora.com. If you live in the UK or Ireland, you can also shop Fenty Beauty at Harvey Nichols or on HarveyNichols.com as well as Boots or Boots.com. For a full list of all international retailers, please visit our <a href=\"/pages/fenty-beauty-store-locator\" title=\"Fenty Beauty Store Locator\" target=\"_blank\"><span style=\"text-decoration: underline;\"><strong>store locator page</strong></span></a>.</p>\n<h6><span class=\"TextRun  BCX0 SCXW227028767\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun  BCX0 SCXW227028767\">CAN WE GET FENTY SKIN INTERNATIONALLY?</span></span></h6>\n<p><span>Of course! FentyBeauty.com ships internationally to 150+ countries. Fenty Skin is also available for purchase at select Sephora stores throughout the U.S., Canada, France, Spain, Denmark, Sweden, Thailand, Malaysia, Australia, Singapore and the Middle East (UAE, Bahrain, Qatar, Kuwait). Fenty Skin will also be available at select SiJCP stores as well as on Sephora.com. If you live in Ireland or Hong Kong, you can also shop Fenty Skin at Harvey Nichols or on HarveyNichols.com. If you live in the UK, you can shop Fenty Skin at Boots or Boots.com. For a full list of all international retailers, please visit our </span><a href=\"/pages/fenty-skin-store-locator\" title=\"Fenty Skin Store Locator\" target=\"_blank\"><span style=\"text-decoration: underline;\"><strong>store locator page</strong></span></a><span>.</span></p>\n<h6><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun  BCX0 SCXW227028767\"><span class=\"NormalTextRun  BCX0 SCXW227028767\">CAN WE GET FENTY HAIR INTERNATIONALLY?</span></span></h6>\n<p>Of course! Fenty Hair ships internationally to 150+ countries.</p>\n<h6><span class=\"TextRun  BCX0 SCXW227028767\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun  BCX0 SCXW227028767\">CAN WE GET FENTY FRAGRANCE INTERNATIONALLY?</span></span></h6>\n<p>Of course! FentyBeauty.com ships internationally to 150+ countries. Fenty Fragrance is also available for purchase at select Sephora stores throughout the U.S., Canada, France, Spain, Denmark, Sweden, Thailand, Malaysia, Australia, Singapore and the Middle East (UAE, Bahrain, Qatar, Kuwait). Fenty Skin Fragrance will also be available at select SiJCP stores as well as on Sephora.com. If you live in Ireland or Hong Kong, you can also shop Fenty Fragrance at Harvey Nichols or on HarveyNichols.com.</p>\n<h6><span class=\"TextRun  BCX0 SCXW227028767\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun  BCX0 SCXW227028767\">WHEN CAN I GET PRODUCTS THAT ARE OUT OF STOCK?</span></span></h6>\n<p>We try our best to replenish stock as quickly as possible. Here’s what you can do in the meantime: Sign up for an email alert by going to the specific product page and clicking the “Notify Me” button. When that must-have item is back in action, you’ll be the first to know.</p>\n<h6><span class=\"TextRun  BCX0 SCXW227028767\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun  BCX0 SCXW227028767\">HOW DO I QUALIFY FOR FREE SHIPPING?</span></span></h6>\n<p>For domestic orders, the Fenty Beauty brands offer FREE U.S. Standard Ground Shipping on all orders for members and account holders. For non-members, free U.S, shipping is offered on all $35+ orders. For international orders $75+ USD,  the Fenty Beauty brands offer FREE Standard Shipping. For International orders less than $75 USD, shipping rates vary by country and will be determined at checkout.  Please note if your order contains a hazmat item (e.g., Fenty Eau de Parfum, Liquid Killawatt, etc.), US orders must ship via ground Standard Shipping. International orders must ship DHL Express. International shipping rates vary by country and will be determined at checkout. </p>\n<ul></ul>\n<h6><span class=\"TextRun  BCX0 SCXW227028767\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun  BCX0 SCXW227028767\">HOW CAN I FIND THE STATUS OF MY ORDER?</span></span></h6>\n<p>We get it, you want your products as soon as you can get them: Find the status of a particular order and view your Order History on the Order Status tracking page under <span style=\"text-decoration: underline;\"><strong><a href=\"/account/\">My Account</a></strong></span>. Please note that the Order History will not be updated until the product(s) have shipped.</p>\n<h6><span class=\"TextRun  BCX0 SCXW227028767\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun  BCX0 SCXW227028767\">MY ORDER IS MISSING AN ITEM.</span></span></h6>\n<p>We might not have had all of the desired items in stock when your package was shipped. If this is the case, the shipping confirmation email should tell you which products might still be outstanding and awaiting shipment. If a product does not get shipped, of course you will not be charged for it. If you have any more questions or concerns, please contact us with your order number and let us know which products you are missing. Domestic customers, please reach out to us at <span style=\"text-decoration: underline;\"><strong><a href=\"tel:1-855-440-7474\">1.855.440.7474</a></strong></span>, <span>Operating hours are</span><span> </span><span>9:00am – 9:00pm ET, Monday- Friday and Saturday 9:00am- 6:00pm ET, excluding major U.S. holidays</span>. Click the ‘Chat now’ button at the lower right of any page. For international orders, please visit our international help center <a href=\"https://service.global-e.com/?id=70292d8a-b248-42ea-9cb8-8a4557fa292d&amp;isPro=false\"><span style=\"text-decoration: underline;\"><strong>here</strong></span></a>. </p>\n<h2>RETURNS</h2>\n<h6>HOW DO I MAKE A RETURN?</h6>\n<p>It’s easy! Check out our <span style=\"text-decoration: underline;\"><strong><a href=\"/pages/returns\">Returns</a></strong></span> page.</p>\n<h6><span class=\"TextRun  BCX0 SCXW227028767\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun  BCX0 SCXW227028767\">RETURNING DEFECTIVE/WRONG ITEMS</span></span></h6>\n<p>For domestic orders, please send the defective or incorrect item(s) back to us, using the free returns process. Once we receive the returned item(s), we will gladly send you a replacement. Use the return form included in your original packaging or contact Customer Service at <span style=\"text-decoration: underline;\"><strong><a href=\"tel:1-855-440-7474\">1.855.440.7474</a></strong></span>. For international orders, please follow the returns process specific to your country. For Canada, UK, EU, and AUS orders, please follow the <a href=\"https://web.global-e.com/Returns/Portal/mZPE\"><strong><span style=\"text-decoration: underline;\">returns process here</span></strong></a>. For all other countries, please contact customer service <a href=\"https://service.global-e.com/kb-tag/returns-refunds\"><strong><span style=\"text-decoration: underline;\">here</span></strong></a>.</p>\n<h6><span class=\"TextRun  BCX0 SCXW227028767\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun  BCX0 SCXW227028767\">GIFT WITH PURCHASE RETURNS</span></span></h6>\n<p>If you received a FREE product or FREE gift with your purchase, you must include it with your return shipment in order to be refunded in the original form of payment.</p>\n<h6><span class=\"TextRun  BCX0 SCXW227028767\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun  BCX0 SCXW227028767\">CAN I EXCHANGE OR RETURN MY FENTYBEAUTY.COM PURCHASE AT A FENTY STORE?</span></span></h6>\n<p>Sorry, purchases from Fenty Beauty website cannot be returned or exchanged at authorized retailers. For further questions, the Fenty Beauty Customer Service Team is available to assist via phone at <span style=\"text-decoration: underline;\"><strong><a href=\"tel:1-855-440-7474\">1.855.440.7474</a></strong></span>. For international order inquiries, please visit our international help center <strong><a href=\"https://service.global-e.com/?id=70292d8a-b248-42ea-9cb8-8a4557fa292d&amp;isPro=false\">here</a></strong>.</p>\n<p> </p>\n<h2>SALES TAX</h2>\n<h6><span class=\"TextRun  BCX0 SCXW227028767\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun  BCX0 SCXW227028767\">WHERE IS SALES TAX CHARGED? </span></span></h6>\n<p>Within the United States, we charge sales tax for items shipped to the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NV, NY, OH, OK, PA, RI, SC, SC, TN, TX, UT, VA, VT, WA, WI, WV, and WY. We collect the simplified sellers use tax on items delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue. Seller’s program account number is SSU-R010083801. For international orders, import duties, taxes, and applicable fees vary by country/region of destination and will be determined during checkout.</p>\n<h2>MY ACCOUNT</h2>\n<h6><span class=\"TextRun  BCX0 SCXW227028767\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun  BCX0 SCXW227028767\">WHAT INFORMATION DO I NEED TO REGISTER FOR AN ACCOUNT? </span></span></h6>\n<p>To register for a Fenty Beauty account, you just need to provide your name, email address, and password. Don’t worry about filling out the rest of your account information right away—shipping, billing, and address can be provided later. Once registered, you can check out your order status, order history, and manage your account.</p>\n<h6><span class=\"TextRun  BCX0 SCXW227028767\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun  BCX0 SCXW227028767\">HOW DO I CHANGE MY LOGIN E-MAIL ADDRESS OR PASSWORD? </span></span></h6>\n<p>You can change your login email address and password by clicking on \"My Information\" within your account. Please note that your email subscriptions will be sent to your new email address and any emails related to the order will go to the email address provided at checkout.</p>\n<h2>LOGIN</h2>\n<h6><span class=\"TextRun  BCX0 SCXW227028767\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun  BCX0 SCXW227028767\">I FORGOT MY PASSWORD, HOW DO I LOG IN? </span></span></h6>\n<p>All good—we’ve all been there. Please note that passwords are case-sensitive. If you have forgotten your password, please click on \"Forgot Your Password?\" below Log In, and follow the instructions to reset it. Need help? Please contact Customer Service at <span style=\"text-decoration: underline;\"><strong><a href=\"tel:1-855-440-7474\">1.855.440.7474</a></strong></span>. International customers<span>, please visit our international help center </span><span style=\"text-decoration: underline;\"><strong><a href=\"https://service.global-e.com/?id=70292d8a-b248-42ea-9cb8-8a4557fa292d&amp;isPro=false\">here</a></strong></span><span>.</span></p>\n<h2>CREDIT CARD TROUBLE</h2>\n<h6><span class=\"TextRun  BCX0 SCXW227028767\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun  BCX0 SCXW227028767\">I'M HAVING TROUBLE WITH MY CREDIT CARD INFORMATION FOR MY ONLINE ORDER. </span></span></h6>\n<p>If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card and matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current (not expired) and valid. After validating the information you've entered and an error message is received a second attempt, <span style=\"font-weight: 400;\">domestic customers</span> call <span style=\"text-decoration: underline;\"><strong><a href=\"tel:1-855-440-7474\">1.855.440.7474</a></strong></span> or contact your financial institution for further assistance. International customers, please visit our international help center <span style=\"text-decoration: underline;\"><strong><a href=\"https://service.global-e.com/?id=70292d8a-b248-42ea-9cb8-8a4557fa292d&amp;isPro=false\">here</a></strong></span> or contact your financial institution for further assistance.</p>\n<h2>PRODUCT RELATED</h2>\n<h6><span class=\"TextRun  BCX0 SCXW227028767\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun  BCX0 SCXW227028767\">WHERE CAN I GET FREE SAMPLES OF FENTY PRODUCTS? </span></span></h6>\n<p>We often include a free sample or two with online orders. We’ll keep you posted on the next time Fenty Beauty runs this kind of promotion—just make sure you’re on our email list to be the first to know.</p>\n<h6>DOES FENTY BEAUTY, FENTY SKIN, FENTY HAIR OR FENTY FRAGRANCE TEST ON ANIMALS?</h6>\n<p>Never. Fenty Beauty, Fenty Skin, Fenty Hair and Fenty Fragrance are cruelty-free brands. We never test products or ingredients on animals, nor do we permit suppliers or retailers to conduct testing on our behalf. </p>\n<h6>DO YOU TEST ON ANIMALS IN ANY COUNTRY?</h6>\n<p>No, we do not test our products on animals in any region.</p>\n<h6><span class=\"TextRun  BCX0 SCXW227028767\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun  BCX0 SCXW227028767\">ARE FENTY BEAUTY + FENTY SKIN VEGAN? </span></span></h6>\n<p>Fenty Beauty, Fenty Skin, Fenty Hair and Fenty Fragrance are cruelty-free and never test on animals, nor do we allow suppliers to conduct animal testing on our behalf. While many of the products are free of animal byproducts, Fenty Beauty is not considered a vegan line: A handful of our products may contain ingredients of animal origin, such as beeswax and carmine. For information on specific products, please refer to the Ingredients tab on the product pages. Fenty Skin and Fenty Hair are fully vegan lines.</p>\n<h6>ARE FENTY BEAUTY, FENTY SKIN, FENTY HAIR AND FENTY FRAGRANCE PRODUCTS GLUTEN FREE? </h6>\n<p>Yes. Fenty Beauty, Fenty Skin, Fenty Hair and Fenty Fragrance products are formulated without gluten-derived ingredients and there are no detectable levels of gluten introduced in the manufacturing process. </p>\n<h6><span class=\"TextRun  BCX0 SCXW227028767\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun  BCX0 SCXW227028767\">DO FENTY BEAUTY, FENTY SKIN, FENTY HAIR AND FENTY PRODUCTS CONTAIN PARABENS? </span></span></h6>\n<p>Fenty Beauty, Fenty Skin, Fenty Hair, and Fenty Fragrance are paraben-free (and phthalate-free, too).</p>\n<h6><span class=\"TextRun  BCX0 SCXW227028767\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun  BCX0 SCXW227028767\">WHAT IS THE DIFFERENCE BETWEEN PAO AND EXPIRATION DATE?</span></span></h6>\n<p>PAO stands for “period after opening,” and is represented by an icon with a number that indicates how many months the product will be fresh after opening. If a product has a PAO of 12, that means it should be used within 12 months of opening. Products with sunscreen are marked with an expiration date, which indicates when the product should stop being used, regardless of whether it has been opened.</p>\n<h6><span class=\"TextRun  BCX0 SCXW227028767\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun  BCX0 SCXW227028767\">WHAT IS THE SHELF LIFE FOR ALL FENTY BEAUTY AND FENTY SKIN PRODUCTS?</span></span></h6>\n<p>Shelf life is communicated from Fenty Beauty, Fenty Skin, Fenty Hair and Fenty Fragrance to their licensed retailers. Shelf life ranges by product. Our quality control team continues to test batches and if they receive positive testing data, they will extend shelf life of products and communicate the updated information to our retailers. We seek to ensure Fenty Beaut clients only receive fresh, high-quality product.</p>\n<h6><span class=\"TextRun  BCX0 SCXW227028767\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun  BCX0 SCXW227028767\">ARE FENTY BEAUTY AND FENTY SKIN PRODUCTS SAFE TO USE WHILE PREGNANT OR NURSING?</span></span></h6>\n<p>We got you covered, fam! Your health and safety are hella important to us. Although the hype is real about our high-quality ingredients, we always recommend consulting your physician about the use of our products during pregnancy or while nursing. Peep the ‘Ingredients’ tab on each product’s description page and hit up your physician before you glow.</p>\n<h2>OTHER</h2>\n<h6><span class=\"TextRun  BCX0 SCXW227028767\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun  BCX0 SCXW227028767\">WHAT FORMS OF PAYMENT DO FENTYBEAUTY.COM + FENTYSKIN.COM ACCEPT?</span></span></h6>\n<p>We currently accept all major credit cards (American Express, Discover, MasterCard, and Visa), PayPal, Apple Pay, Shop Pay, Afterpay (U.S. only), and Fenty Beauty + Fenty Skin E-Gift Cards (U.S. orders only), and multiple localized payment methods for international orders, based on your region. Auto-Replenish subscription orders do not accept Afterpay.</p>\n<h6><span class=\"TextRun  BCX0 SCXW227028767\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun  BCX0 SCXW227028767\">IS THERE A PRO DISCOUNT FOR MAKEUP ARTISTS? </span></span></h6>\n<p>Currently, we do not have a pro discount for makeup artists, estheticians, or hair stylists but we’ll let you know if that happens. The best way to stay tuned? Sign up for our mailing list.</p>\n<h6><span class=\"TextRun  BCX0 SCXW227028767\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun  BCX0 SCXW227028767\">HOW CAN I BECOME A BRAND AMBASSADOR FOR FENTY BEAUTY, FENTY SKIN, FENTY HAIR OR FENTY FRAGRANCE? </span></span></h6>\n<p>We're glad you asked! You can find out more details about becoming a Brand Ambassador <a href=\"https://signup.linkshare.com/publishers/registration/landing?ls-locale=us&amp;host=linkshare&amp;mid=43425\" title=\"Rakuten Advertising Publisher Registration\" target=\"_blank\"><span style=\"text-decoration: underline;\"><strong>here</strong></span></a>. </p>\n<h6><span class=\"TextRun  BCX0 SCXW227028767\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun  BCX0 SCXW227028767\">HOW DO I KNOW IF MY PURCHASE IS AUTHENTIC? </span></span></h6>\n<p>The only way to guarantee authenticity is by purchasing from official Fenty Beauty, Fenty Skin, Fenty Hair and Fenty Fragrance retailers: FentyBeauty.com, Sephora stores, Sephora.com, Ulta stores, Ulta.com, Boots, Boots.com, Harvey Nichols, and HarveyNichols.com. For a full list and location of all Fenty Beauty, Fenty Skin, Fenty Hair and Fenty Fragrance retailers, please visit our <a href=\"/pages/fenty-beauty-store-locator\" title=\"Fenty Beauty Store Locator\" target=\"_blank\"><span><strong>store locator page</strong></span></a>.</p>\n<h6><span class=\"TextRun  BCX0 SCXW227028767\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun  BCX0 SCXW227028767\">DO FENTYBEAUTY.COM SELL RIHANNA’S OTHER PRODUCT LINES? </span></span></h6>\n<p>We only sell Fenty Beauty, Fenty Skin, Fenty Hair and Fenty Fragrance products.</p>\n<h6><span class=\"TextRun  BCX0 SCXW227028767\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun  BCX0 SCXW227028767\">DOES RIHANNA OWN THE FENTY BRANDS? </span></span></h6>\n<p>Rihanna is Founder and CEO, and an owner of Fenty Beauty, Fenty Skin, Fenty Hair and Fenty Fragrance.</p>\n<h6><span class=\"TextRun  BCX0 SCXW227028767\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun  BCX0 SCXW227028767\">ARE THERE ANY OTHER DESIGNERS/ARTISTS/PARTNERS INVOLVED IN THE FENTY BEAUTY BRANDS?</span></span></h6>\n<p>Fenty Beauty, Fenty Skin, Fenty Hair and Fenty Fragrance are joint ventures between Rihanna and Kendo Brands.</p>\n<h6><span class=\"TextRun  BCX0 SCXW227028767\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun  BCX0 SCXW227028767\">WHAT ARE THE OFFICIAL SOCIAL HANDLES FOR FENTY BEAUTY? </span></span></h6>\n<p>INSTAGRAM: FENTYBEAUTY</p>\n<p>SNAP: FENTYBEAUTY</p>\n<p>FACEBOOK: FENTYBEAUTY</p>\n<p>TWITTER: FENTYBEAUTY</p>\n<p>YOUTUBE: FENTYBEAUTY</p>\n<p>TIKTOK: FENTYBEAUTY</p>\n<h6><span class=\"TextRun  BCX0 SCXW227028767\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun  BCX0 SCXW227028767\">WHAT ARE THE OFFICIAL SOCIAL HANDLES FOR FENTY SKIN? </span></span></h6>\n<p>INSTAGRAM: FENTYSKIN</p>\n<p>FACEBOOK: FENTYSKIN</p>\n<p>TWITTER: FENTYSKIN</p>\n<p>YOUTUBE: FENTYSKIN</p>\n<p>TIKTOK: FENTYSKIN</p>\n<h6><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun  BCX0 SCXW227028767\"><span class=\"NormalTextRun  BCX0 SCXW227028767\">WHAT ARE THE OFFICIAL SOCIAL HANDLES FOR FENTY HAIR?</span></span></h6>\n<p>INSTAGRAM: FENTYHAIR</p>\n<p>FACEBOOK: FENTYHAIR</p>\n<p>TWITTER: FENTYHAIR</p>\n<p>YOUTUBE: FENTYBEAUTY</p>\n<p>TIKTOK: FENTYHAIR</p>",
    "seo": {
      "title": "FAQ | About | Fenty Beauty + Fenty Skin",
      "description": "Find frequently asked questions and answers about Fenty Beauty + Fenty Skin. Beautyfor All. Fenty Beauty"
    },
    "created_at": "2021-02-01T06:41:31Z",
    "updated_at": "2025-08-13T01:18:39Z"
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}