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GET/hotels/reviews

Hotel Reviews

Get a hotel's guest reviews: rating, text, author, stay month, rooms/service/location scores and owner replies.

QUERY PARAMS

Google Hotels hotel ID (the id of any search result) or any Google Hotels hotel URL.

Examples:

  • ID: ChYIhJvEzt34sfmCARoJL20vMDMzYnhzEAE
  • URL: https://www.google.com/travel/hotels/entity/ChYIhJvEzt34sfmCARoJL20vMDMzYnhzEAE

Sort order for reviews.

Default: most_helpful

Allowed values: most_helpful, most_recent, highest_rating, lowest_rating

Reviews per call.

Default: 10

Allowed values: 1-50

Opaque pagination token. Pass the next_token value from the previous reply (same hotel, sort and limit) to get the next page. Omit for the first page.

Language of names, descriptions and review text.

Default: en

Allowed values: any ISO 639-1 code (en, es, fr, de, ja, ...)

2-letter country code of the Google market the request is made in.

Default: US

Allowed values: any ISO 3166-1 alpha-2 code (US, GB, CA, IN, DE, ...)

{
  "id": "ChYIhJvEzt34sfmCARoJL20vMDMzYnhzEAE",
  "link": "https://www.google.com/travel/hotels/entity/ChYIhJvEzt34sfmCARoJL20vMDMzYnhzEAE/reviews",
  "sort": "most_helpful",
  "count": 10,
  "reviews": [
    {
      "id": "Ci9DQUlRQUNvZENodHljRjlvT2toNU9EaElRUzFHVDA1RlpISnlOV0pKZEhwNFMwRRAB",
      "source": "Google",
      "source_link": null,
      "rating": 1,
      "rating_max": 5,
      "text": "We are Vegas residents and love coming to the strip for a staycation when the opportunity presents itself. We are parents so it’s a special occasion for us and we were so excited for weeks to stay at the Bellagio. Our experience was so",
      "date_text": "7 months ago",
      "visited": null,
      "visited_text": null,
      "aspects": [
        {
          "aspect": "rooms",
          "rating": 1,
          "rating_max": 5
        },
        {
          "aspect": "service",
          "rating": 1,
          "rating_max": 5
        },
        {
          "aspect": "location",
          "rating": 3,
          "rating_max": 5
        }
      ],
      "author": {
        "name": "Jacob Riemer",
        "link": "https://www.google.com/maps/contrib/102597047309289728106?hl=en",
        "avatar": "https://lh3.googleusercontent.com/a/ACg8ocJ71n0w3kdGmemqELRcEOsS_tS4wesKZqQ095KNCFhe2-w3Ig=s40-c-rp-mo-ba12-br100"
      },
      "owner_response": null
    },
    {
      "id": "Ci9DQUlRQUNvZENodHljRjlvT2xCdk5tNTBOVnBRY0RWQ2JWZHJhV05vYkZRMGJYYxAB",
      "source": "Google",
      "source_link": null,
      "rating": 5,
      "rating_max": 5,
      "text": "⭐⭐⭐⭐⭐ Bellagio Review\nWe had an amazing stay at the Bellagio! The accommodations were beautiful,",
      "date_text": "a week ago",
      "visited": null,
      "visited_text": null,
      "aspects": [
        {
          "aspect": "rooms",
          "rating": 4,
          "rating_max": 5
        },
        {
          "aspect": "service",
          "rating": 3,
          "rating_max": 5
        },
        {
          "aspect": "location",
          "rating": 5,
          "rating_max": 5
        }
      ],
      "author": {
        "name": "Michele Holly",
        "link": "https://www.google.com/maps/contrib/113221656121905592954?hl=en",
        "avatar": "https://lh3.googleusercontent.com/a/ACg8ocLVLmhKcKc1mx_nK9cLaGw71KNGNWMJqGmoi-7Vpm01igeM=s40-c-rp-mo-ba12-br100"
      },
      "owner_response": null
    },
    {
      "id": "Ci9DQUlRQUNvZENodHljRjlvT214NlpEQjFSalI0YzFKNVFYSXphbmM0WW10cVIxRRAB",
      "source": "Google",
      "source_link": null,
      "rating": 1,
      "rating_max": 5,
      "text": "There was a mix up at check-in and it took us 25 minutes at the front desk (not in line, at the desk) to get a room. We were promised a voucher for food and beverage for our trouble. I checked again with the desk the next morning to make",
      "date_text": "a month ago",
      "visited": null,
      "visited_text": null,
      "aspects": [
        {
          "aspect": "rooms",
          "rating": 4,
          "rating_max": 5
        },
        {
          "aspect": "service",
          "rating": 1,
          "rating_max": 5
        },
        {
          "aspect": "location",
          "rating": 4,
          "rating_max": 5
        }
      ],
      "author": {
        "name": "Phil Gibbs",
        "link": "https://www.google.com/maps/contrib/101497757871418895047?hl=en",
        "avatar": "https://lh3.googleusercontent.com/a-/ALV-UjWwTR_U94RCHrvZaLqSUSuNmXrE6EbEypugNQiQH8PWA0f5-o-a=s40-c-rp-mo-ba12-br100"
      },
      "owner_response": null
    },
    {
      "id": "ChdDSUhNMG9nS0VMU2Z4Ny1pN2FQS3dBRRAB",
      "source": "Tripadvisor",
      "source_link": null,
      "rating": 3,
      "rating_max": 5,
      "text": "We have stayed here quite a few times over the past 25 years and we always enjoyed it, despite the size. However on this stay we noticed a distinct decline in customer service and how customers are treated.",
      "date_text": "2 weeks ago",
      "visited": null,
      "visited_text": null,
      "aspects": [],
      "author": {
        "name": "Lonestarbc",
        "link": "https://www.tripadvisor.com/ShowUserReviews-g45963-d91703-r1082021395?m=68573&staydates=2026_11_15_2026_11_16&uguests=1_2_0&supdv=unknown&supuc=US&supul=en",
        "avatar": "https://lh3.googleusercontent.com/local-reviews/AJMZ0QdVsxDWqDDLG62Q3M3dmLlHORJs5jz0NWRJO3cP21KtRNPfosO7RpofjnbUgpyNjOTDew=s40-c-br100"
      },
      "owner_response": null
    },
    {
      "id": "ChdDSUhNMG9nS0VMT094WVRsMGFHMml3RRAB",
      "source": "Trip.com",
      "source_link": null,
      "rating": 5,
      "rating_max": 5,
      "text": "Amazing experience with the stunning water fountain view. The check-in and check-out process was smooth and effortless. Special thanks to Charlotte at the front desk for the outstanding hospitality and assistance.",
      "date_text": "5 months ago",
      "visited": null,
      "visited_text": null,
      "aspects": [],
      "author": {
        "name": "Trip.com Member",
        "link": "https://www.trip.com/hotels/detail?hotelid=715163&Allianceid=810504&Sid=1394411&utm_medium=cpc&utm_campaign=HPA&utm_source=google#review",
        "avatar": "https://lh3.googleusercontent.com/local-reviews/AJMZ0QeCck1CfANpZm9bBk3PHtP97Kh9k25HZfvq9yAWlN3BaIyjSHUPEfWkhAJmuYiJsH-_6g=s40-c-br100"
      },
      "owner_response": null
    },
    {
      "id": "Ci9DQUlRQUNvZENodHljRjlvT2xsVVRsaGhabEpqV1VSV2FUWmxaMGhDZGtOTU5sRRAB",
      "source": "Google",
      "source_link": null,
      "rating": 5,
      "rating_max": 5,
      "text": "Exceptional service from Ruby at the Bellagio!\nI would like to recognize Ruby, one of the receptionists at the Bellagio in Las",
      "date_text": "2 weeks ago",
      "visited": null,
      "visited_text": null,
      "aspects": [
        {
          "aspect": "rooms",
          "rating": 5,
          "rating_max": 5
        },
        {
          "aspect": "service",
          "rating": 5,
          "rating_max": 5
        },
        {
          "aspect": "location",
          "rating": 5,
          "rating_max": 5
        }
      ],
      "author": {
        "name": "Wonderful Lady",
        "link": "https://www.google.com/maps/contrib/115070614759177119971?hl=en",
        "avatar": "https://lh3.googleusercontent.com/a-/ALV-UjXWHbCKpG52Xl6ISp5ZsR6TmVPnNqMjawmC_UyuwM7snuLBy-c=s40-c-rp-mo-br100"
      },
      "owner_response": null
    },
    {
      "id": "Ci9DQUlRQUNvZENodHljRjlvT214M1ExSm9hV2xtWmsxamRuUm1jMFJXTmtaMFkyYxAB",
      "source": "Google",
      "source_link": null,
      "rating": 5,
      "rating_max": 5,
      "text": "The Bellagio has always been one of my favorite hotels and casinos in Las Vegas. Every time I walk through the doors, it still has that classic Vegas feeling of elegance and excitement.",
      "date_text": "2 months ago",
      "visited": null,
      "visited_text": null,
      "aspects": [
        {
          "aspect": "rooms",
          "rating": 5,
          "rating_max": 5
        },
        {
          "aspect": "service",
          "rating": 5,
          "rating_max": 5
        },
        {
          "aspect": "location",
          "rating": 3,
          "rating_max": 5
        }
      ],
      "author": {
        "name": "Michael S. Kamali",
        "link": "https://www.google.com/maps/contrib/110129493613977969870?hl=en",
        "avatar": "https://lh3.googleusercontent.com/a-/ALV-UjXwoPBeC0-Lw6NPCaQ46lr_Rp_iWtCN2umjoRP-0fHG5PaKD5_A=s40-c-rp-mo-ba12-br100"
      },
      "owner_response": null
    },
    {
      "id": "Ci9DQUlRQUNvZENodHljRjlvT25oeU9URnBVamRTZVVGVUxVaHdjMk5HT0dKMlkzYxAB",
      "source": "Google",
      "source_link": null,
      "rating": 5,
      "rating_max": 5,
      "text": "I had such a wonderful experience staying at the Bellagio. From the moment I arrived, I felt genuinely welcomed and well cared for. The staff went out of their way to make sure I had the best possible experience, and their hospitality truly",
      "date_text": "a week ago",
      "visited": null,
      "visited_text": null,
      "aspects": [
        {
          "aspect": "rooms",
          "rating": 5,
          "rating_max": 5
        },
        {
          "aspect": "service",
          "rating": 5,
          "rating_max": 5
        },
        {
          "aspect": "location",
          "rating": 5,
          "rating_max": 5
        }
      ],
      "author": {
        "name": "87Jeep-YJ",
        "link": "https://www.google.com/maps/contrib/110162204067312097798?hl=en",
        "avatar": "https://lh3.googleusercontent.com/a/ACg8ocJAjANwa3-0-GfXzpouy5sZ7h7c4m-mJ6DPEbFivCOTIjDetA=s40-c-rp-mo-ba12-br100"
      },
      "owner_response": null
    },
    {
      "id": "Ci9DQUlRQUNvZENodHljRjlvT2twSE5sOTJSRFJtVFVvM1RIUTNPR2RYWkhCT1IyYxAB",
      "source": "Google",
      "source_link": null,
      "rating": 1,
      "rating_max": 5,
      "text": "We were recently in Las Vegas and were really looking forward to seeing the display in the Conservatory for our country's 250th birthday. We have been there for the 4th of July before and they have always done a great job with the display",
      "date_text": "3 months ago",
      "visited": null,
      "visited_text": null,
      "aspects": [],
      "author": {
        "name": "Rose Marsala",
        "link": "https://www.google.com/maps/contrib/108418863633394682623?hl=en",
        "avatar": "https://lh3.googleusercontent.com/a-/ALV-UjXEHfWIiALmBSZUza_hwafVMpiM7dVq4i_qvdD4sVR5B-0ONwViQw=s40-c-rp-mo-ba12-br100"
      },
      "owner_response": {
        "text": "Dear Rose Marsala,\nThank you for sharing your feedback. We appreciate your passion for the Conservatory and understand your disappointment that the display did not meet your expectations. We value all guest perspectives and will share your comments with our team as we continue creating memorable experiences for our visitors.\nSincerely,\nGuest Experience\nBellagio",
        "date_text": "3 months ago"
      }
    },
    {
      "id": "Ci9DQUlRQUNvZENodHljRjlvT2poWlZYTjFVV3hJZVdKT2NHNHpUVzR4V2s1dWVGRRAB",
      "source": "Google",
      "source_link": null,
      "rating": 5,
      "rating_max": 5,
      "text": "I had the pleasure of staying at the Bellagio last week, and what an amazing experience it was from start to finish!",
      "date_text": "2 months ago",
      "visited": null,
      "visited_text": null,
      "aspects": [
        {
          "aspect": "rooms",
          "rating": 5,
          "rating_max": 5
        },
        {
          "aspect": "service",
          "rating": 5,
          "rating_max": 5
        },
        {
          "aspect": "location",
          "rating": 5,
          "rating_max": 5
        }
      ],
      "author": {
        "name": "Saurabh Chowdhary",
        "link": "https://www.google.com/maps/contrib/117600384668564070951?hl=en",
        "avatar": "https://lh3.googleusercontent.com/a-/ALV-UjUdSfkdpvaCJlpAFCTABmVrao2X5dqY-1M7ckqeUUf6L5BcQr01=s40-c-rp-mo-ba12-br100"
      },
      "owner_response": null
    }
  ],
  "next_token": "CjEIARIpCgoAP7_LADnG____EhB3n7LtoXRnZ7UiKc0AAAAAGgn92QECYAV1YrMYACIA:10",
  "has_next": true
}