Booking Scraper
/booking/hotels/reviewsHotel Reviews
Fetch a property's guest reviews: score, title, text, date, photos, guest profile, stay details (25 per page).
QUERY PARAMS
The property to get reviews for — any of:
- a numeric Booking hotel id (every search/details response carries it as
id) - a hotel page URL or slug —
booking.com/hotel/<country>/<name>.htmlor<country>/<pagename>(resolved to the id via the property page and cached for a year, so only the first lookup per property pays the fetch) - a hotel name like
Hyatt Place Times Square(the first autocomplete hotel suggestion wins)
Results page, 1-400 (25 reviews per page). Defaults to 1.
Review order. Defaults to most_relevant.
Only reviews from this traveler type.
Only reviews in this score bucket: wonderful (9+), good (7-9), fair (5-7), poor (3-5), very_poor (1-3).
Only reviews written in this language (2-letter code). The property's available languages are listed in filter_options.languages.
Only reviews from stays in this season.
Free-text search within the review texts.
Only reviews about this topic (Room, Clean, Breakfast, ...). The property's topic ids are listed in filter_options.topics.
Booking language code — sets the response language. Defaults to en-us.
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{
"id": "9362191f09df60c6",
"score": 4,
"title": "Not good",
"positive": "Location and fitness center",
"negative": "Breakfast, room size and quite noisy",
"language": "xu",
"date": "2026-10-03",
"helpful_votes": 0,
"is_approved": true,
"photos": [],
"guest": {
"name": "Cristina",
"country_code": "us",
"country": "United States",
"type": "solo_travellers",
"review_count": 10,
"member_since": "2020-09-20",
"avatar": "https://xx.bstatic.com/static/img/review/avatars/ava-c.png",
"is_anonymous": false
},
"stay": {
"checkin": "2026-09-21",
"checkout": "2026-09-23",
"nights": 2,
"room_id": 521860005,
"room_name": "King Room - High Floor",
"status": "stayed"
},
"owner_reply": "Dear Cristina,\n\nThank you for taking the time to share your feedback about your recent stay. We are glad to hear that you enjoyed our convenient location and fitness center.\n\nWe sincerely apologize that other aspects of your stay did not meet your expectations. We understand your concerns regarding the room size, breakfast experience, and noise levels. We recognize how important a comfortable and peaceful environment is, and we regret that these issues affected your overall experience.\n\nYour feedback is valuable to us and will be shared with the appropriate teams as we continue working to improve our guest experience.\n\nWe appreciate you choosing Hyatt Place New York City / Times Square and hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.\n\nWarm regards,\n\nDawaun Butterfield\nDirector of Front Office"
},
{
"id": "63b42c8c586a8496",
"score": 2,
"title": "DREADFUL STAY, NOT RECOMMENDED",
"positive": "Just the location.",
"negative": "The rooms were so small and claustrophobic and even after multiple requests to staff for upgrading with additional $, they refused to entertain and did not even give us rooms on the same floor, although I had already requested earlier. Also, the breakfast is complimentary for everyone so it's heavily overcrowded + found a hair floating inside the scrambled eggs.",
"language": "en",
"date": "2026-10-02",
"helpful_votes": 0,
"is_approved": true,
"photos": [],
"guest": {
"name": "Sadoon",
"country_code": "pk",
"country": "Pakistan",
"type": "group_of_friends",
"review_count": 2,
"member_since": "2021-11-16",
"avatar": "https://lh3.googleusercontent.com/a-/AOh14Gj6L_HPs8NS7QJx7EfLjQTlTmiXzIUT2Iq1NLZUbw=s96-c",
"is_anonymous": false
},
"stay": {
"checkin": "2026-09-22",
"checkout": "2026-09-28",
"nights": 6,
"room_id": 521860002,
"room_name": "Standard King Room with Sofa Bed",
"status": "stayed"
},
"owner_reply": "Dear Sadoon,\n\nThank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations.\n\nWe are sorry to hear about your concerns regarding the size and placement of your rooms, as well as your experience when requesting an upgrade. We understand how important it is to have accommodations that meet your needs, particularly when traveling together, and regret that we were unable to accommodate your request.\n\nWe are also very concerned to hear about your experience with the breakfast service. Finding a hair in the scrambled eggs is certainly not the standard we strive to maintain, and we apologize for this experience. We will share your feedback with our culinary and operations teams for appropriate follow-up.\n\nWhile we are pleased that our location was a positive aspect of your visit, we regret that the overall experience left you disappointed. We appreciate your comments, as they help us identify areas where we can improve, and we hope to have the opportunity to provide you with a more comfortable and enjoyable stay in the future.\n\nWarm regards,\n\nDawaun Butterfield\nDirector of Front Office"
},
{
"id": "4dd9a5b5e7841edb",
"score": 6,
"title": "The location was ideal and the staff was very helpful to all of our questions.",
"positive": "Coffee was great! Breakfast was available. The location was ideal for us. Staff was polite and helpful.",
"negative": "The air conditioner in the room was VERY LOUD. We needed to sleep with ear plugs due to the loudness of the air conditioner. The pancakes were cold on the breakfast buffet and the fruit was not appealing.",
"language": "xu",
"date": "2026-10-01",
"helpful_votes": 0,
"is_approved": true,
"photos": [],
"guest": {
"name": "Sharon",
"country_code": "no",
"country": "Norway",
"type": "group_of_friends",
"review_count": 1,
"member_since": "2019-07-29",
"avatar": "https://graph.facebook.com/v2.9/10157948426843488/picture?type=square&height=64&width=64",
"is_anonymous": false
},
"stay": {
"checkin": "2026-09-10",
"checkout": "2026-09-12",
"nights": 2,
"room_id": 521860002,
"room_name": "Standard King Room with Sofa Bed",
"status": "stayed"
},
"owner_reply": "Dear Sharon,\n\nThank you for taking the time to share your experience with us.\n\nWe are delighted to know that you enjoyed our convenient location, appreciated our coffee and breakfast availability, and found our team to be polite and helpful throughout your stay. Your kind words about our staff mean a great deal to us.\n\nAt the same time, we sincerely apologize for the inconvenience caused by the noise from your room's air conditioning unit. We understand how important a restful night's sleep is, and we're sorry that this impacted your comfort. We have shared your comments with our engineering team so they can inspect the unit and address the issue.\n\nWe also appreciate your feedback regarding the breakfast, particularly the temperature of the pancakes and the quality of the fruit. Your observations have been shared with our food and beverage team as we continue working to improve the breakfast experience for our guests.\n\nThank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even better stay in the future.\n\nWarm regards,\n\nDawaun Butterfield\nDirector of Front Office"
},
{
"id": "34458619149ec1c5",
"score": 3,
"title": "The worst hotel experience I've had ever.",
"positive": "Location.",
"negative": "The lobby stuff was very rude,when I've found that they have charged me twice,showing them 2 different transactions. The supervisor was unbelievably rude,and asked me to call my bank. I'm going to issue a letter to Booking support,with all the information and exact evidences. The supervisor name is Mustafa. I have to say that the response, was humiliation that I've had been seeing for all hotel that I've been. The hotel marked as 4 star!! It's even not close to 2 stars. In addition the breakfast is terrible, they are giving plastic spoon, knife are plastic! Unbelievable!!",
"language": "en",
"date": "2026-10-01",
"helpful_votes": 0,
"is_approved": true,
"photos": [],
"guest": {
"name": "Youri",
"country_code": "il",
"country": "Israel",
"type": "solo_travellers",
"review_count": 15,
"member_since": "2019-12-18",
"avatar": "https://lh3.googleusercontent.com/a-/AAuE7mA6xZTWN7jGOHRzirFKAMLJjtvJ0OW2eF8nGFsUaA8",
"is_anonymous": false
},
"stay": {
"checkin": "2026-09-25",
"checkout": "2026-09-30",
"nights": 5,
"room_id": 521860003,
"room_name": "King Room with Sofa Bed - High Floor",
"status": "stayed"
},
"owner_reply": "Dear Youri,\n\nThank you for taking the time to share your feedback. We are truly sorry to learn that your experience did not meet your expectations.\n\nWe regret to hear about your concerns regarding the billing issue and, most importantly, the service you received while trying to resolve it. Every guest deserves to be treated with courtesy and respect, and it is disappointing to learn that you left feeling otherwise. Please accept our sincere apologies for the frustration this situation caused.\n\nWe are also sorry that our breakfast offerings and dining utensils did not meet your expectations. Your comments regarding these aspects of your stay have been shared with our leadership team for review as we continually evaluate opportunities to improve the guest experience.\n\nWe appreciate you bringing these matters to our attention. If you are willing, we would welcome the opportunity to review your billing concerns further and better understand what occurred. Please feel free to contact our hotel directly at your convenience so that we can investigate your experience.\n\nWe value your feedback and hope to have the opportunity to restore your confidence in us in the future.\n\nSincerely,\n\nDawaun Butterfield\nDirector of Front Office"
},
{
"id": "99e083dd9949f77f",
"score": 5,
"title": "Staff were very accommodating and very pleasant.",
"positive": "Location was fine. Breakfast was fine..very busy",
"negative": "Our room! was very small for the amount of money I paid.\r\nI cancelled my other two night stay because I did not want that small room for two days. Especially for the money I was paying.",
"language": "xu",
"date": "2026-09-29",
"helpful_votes": 0,
"is_approved": true,
"photos": [],
"guest": {
"name": "Karen",
"country_code": "ca",
"country": "Canada",
"type": "couples",
"review_count": 5,
"member_since": "2022-07-01",
"avatar": "https://xx.bstatic.com/static/img/review/avatars/ava-k.png",
"is_anonymous": false
},
"stay": {
"checkin": "2026-09-18",
"checkout": "2026-09-19",
"nights": 1,
"room_id": 521860001,
"room_name": "Standard King Room",
"status": "stayed"
},
"owner_reply": "Dear Karen,\n\nThank you for taking the time to share your detailed feedback about your recent stay at Hyatt Place New York City / Times Square.\n\nWe are pleased to hear that our team was accommodating and pleasant, and that you found our location convenient. We also appreciate your comments regarding breakfast and understand that the dining area can become quite busy during peak periods.\n\nWe sincerely regret that the size of your room did not meet your expectations, particularly given the rate you paid. We understand that having sufficient space is especially important when staying for multiple nights, and we're sorry this ultimately led you to cancel the remainder of your stay.\n\nYour feedback is valuable to us, and we will continue looking for ways to better communicate our room configurations and available options so guests can select accommodations that best suit their needs.\n\nThank you again for choosing Hyatt Place New York City / Times Square and for sharing your experience. We hope to have the opportunity to welcome you back in the future and provide an experience more in line with your expectations.\n\nWarm regards,\n\nDawaun Butterfield\nDirector of Front Office"
},
{
"id": "827d17c7e9e7f460",
"score": 9,
"title": "Great location and hotel",
"positive": "Location and great size rooms",
"negative": "Breakfast so busy",
"language": "en",
"date": "2026-09-28",
"helpful_votes": 0,
"is_approved": true,
"photos": [],
"guest": {
"name": "Janet",
"country_code": "au",
"country": "Australia",
"type": "couples",
"review_count": 13,
"member_since": "2015-04-13",
"avatar": "https://xx.bstatic.com/static/img/review/avatars/ava-j.png",
"is_anonymous": false
},
"stay": {
"checkin": "2026-09-04",
"checkout": "2026-09-08",
"nights": 4,
"room_id": 521860001,
"room_name": "Standard King Room",
"status": "stayed"
},
"owner_reply": "Dear Janet,\n\nThank you for your wonderful feedback! We’re delighted to hear that you enjoyed our great location and spacious rooms. We’re also pleased that you enjoyed the breakfast, although we’re sorry it was particularly busy during your stay. We appreciate your feedback and hope to have the pleasure of welcoming you back again soon!\n\nKind regards,\n\nDawaun Butterfield\nDirector of Front Office"
},
{
"id": "04e76449c97718a4",
"score": 4,
"title": "This place is good if you don't want to be near Time Square and the noise. Won't stay there again.",
"positive": "Breakfast was awesome. Love the variety of items in the menu.",
"negative": "Location.",
"language": "xu",
"date": "2026-09-28",
"helpful_votes": 0,
"is_approved": true,
"photos": [],
"guest": {
"name": "Patricia",
"country_code": "us",
"country": "United States",
"type": "families",
"review_count": 15,
"member_since": "2017-03-22",
"avatar": "https://xx.bstatic.com/static/img/review/avatars/ava-p.png",
"is_anonymous": false
},
"stay": {
"checkin": "2026-08-27",
"checkout": "2026-08-30",
"nights": 3,
"room_id": 521860001,
"room_name": "Standard King Room",
"status": "stayed"
},
"owner_reply": "Dear Patricia,\n\nThank you for sharing your feedback. We’re pleased to hear that you enjoyed our breakfast and appreciated the variety of options available.\n\nWe’re sorry to hear that our location was not the right fit for your stay. We understand that being away from the hustle and bustle of Times Square can be a preference for some guests, while others may prefer to be closer to the area’s attractions. We appreciate you giving us a try and wish you all the best on your future travels.\n\nKind regards,\n\nDawaun Butterfield\nDirector of Front Office"
},
{
"id": "21c3226680197a57",
"score": 3,
"title": "Very unpleasant.",
"positive": "It was clean and breakfast was good.",
"negative": "It was extremely noisy next go the street. It was as if there were no windows at all as we could hear everything on the street. The air conditioning system woke us off and on all night long as it was so loud! Not what I expected for a Hyatt!",
"language": "xu",
"date": "2026-09-27",
"helpful_votes": 0,
"is_approved": true,
"photos": [],
"guest": {
"name": "Cindy",
"country_code": "us",
"country": "United States",
"type": "solo_travellers",
"review_count": 2,
"member_since": "2023-11-27",
"avatar": "https://graph.facebook.com/v2.9/10224177405679736/picture?type=square&height=64&width=64",
"is_anonymous": false
},
"stay": {
"checkin": "2026-09-25",
"checkout": "2026-09-26",
"nights": 1,
"room_id": 521860001,
"room_name": "Standard King Room",
"status": "stayed"
},
"owner_reply": "Dear Cindy,\n\nThank you for taking the time to share your feedback following your recent stay with us.\n\nWe are pleased to hear that you found your room clean and enjoyed our breakfast. However, we are truly sorry that your stay was disrupted by excessive noise from the street and the air conditioning unit.\n\nWe understand how important a quiet and restful night's sleep is, and we sincerely apologize that the street noise and the loud operation of the air conditioning prevented you from getting the comfort you expected. This is certainly not the experience we want our guests to have, and we regret that we fell short of your expectations.\n\nYour comments have been shared with our Engineering and management teams so they can investigate the concerns you raised and identify opportunities for improvement.\n\nThank you again for your honest feedback. We hope you will consider giving us another opportunity to provide you with the comfortable and relaxing stay you expect from Hyatt.\n\nKind regards,\n\nDawaun Butterfield\nDirector of Front Office"
},
{
"id": "3ec7d3ab5675a8d6",
"score": 5,
"title": "Never stay in this hotel",
"positive": "Location only",
"negative": "Too much crowded hotel during breakfast and response of the staff is not good. No respect",
"language": "en",
"date": "2026-09-26",
"helpful_votes": 0,
"is_approved": true,
"photos": [],
"guest": {
"name": "Divine",
"country_code": "gb",
"country": "United Kingdom",
"type": "solo_travellers",
"review_count": 1,
"member_since": "2026-04-14",
"avatar": "https://lh3.googleusercontent.com/a/ACg8ocJseLiGYGFU6I7SZACGsVdvK3DBl-wc71vdzrOzHM9rVB6q3Q=s96-c",
"is_anonymous": false
},
"stay": {
"checkin": "2026-08-17",
"checkout": "2026-08-22",
"nights": 5,
"room_id": 521860002,
"room_name": "Standard King Room with Sofa Bed",
"status": "stayed"
},
"owner_reply": "Dear Divine,\n\nThank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations.\n\nWhile we're pleased that you appreciated our location, we sincerely apologize for the crowded breakfast experience and for the level of service you received from our team. Treating every guest with courtesy, respect, and genuine hospitality is one of our highest priorities, and we regret that we fell short during your visit.\n\nYour comments have been shared with our leadership team so we can review both our breakfast operations and our service standards to help prevent similar experiences in the future.\n\nWe appreciate your honest feedback and hope you will consider giving us another opportunity to provide the welcoming experience that our guests expect and deserve.\n\nSincerely,\n\nDawaun Butterfield\nDirector of Front Office"
},
{
"id": "82666601a0dc17a8",
"score": 6,
"title": null,
"positive": "The location was good + luggage service was excellent. We could leave our baggage before and after our stay and the personnel were really kind.",
"negative": "Only 4 elevators, so they were constantly occupied and overcrowded. I was on the 8th floor, and I often used the staircase to get to the lobby. The description said my room had a garden view - it was a lie. I had a view of other rooms and brick - there was no plant or flower. There was a huge gap between the door to the room and the corridor so we could hear every single sound coming. What is more, there was an ice maker in the corridor, so sometimes I was woken up by the noise late at night. Breakfast was terrible. Zero fresh vegetables - only scrambled eggs and bacon. Plus for fruit and yoghurt, but it was horribly sweet. Only white bread (toast + bagel) and sweet extras like peanut butter or jelly.",
"language": "en",
"date": "2026-09-25",
"helpful_votes": 0,
"is_approved": true,
"photos": [],
"guest": {
"name": "Maciej",
"country_code": "pl",
"country": "Poland",
"type": "couples",
"review_count": 9,
"member_since": "2019-01-30",
"avatar": "https://xx.bstatic.com/static/img/review/avatars/ava-m.png",
"is_anonymous": false
},
"stay": {
"checkin": "2026-09-18",
"checkout": "2026-09-21",
"nights": 3,
"room_id": 521860001,
"room_name": "Standard King Room",
"status": "stayed"
},
"owner_reply": "Dear Maciej,\n\nThank you for taking the time to share your detailed feedback regarding your recent stay with us.\n\nWe're pleased to hear that you enjoyed our convenient location and that our luggage service made your visit more comfortable. It's especially rewarding to know our team provided kind and helpful service before and after your stay.\n\nAt the same time, we're sorry to learn that several aspects of your stay did not meet your expectations. We understand how frustrating the elevator wait times can be during busy periods, and we appreciate your patience. We also apologize that the room view did not align with your expectations, as well as for the noise you experienced from the hallway and nearby ice machine. A restful night's sleep is an important part of any stay, and we regret that we fell short in providing that experience.\n\nWe also appreciate your candid comments regarding breakfast. We're sorry the selection did not meet your expectations, particularly with the variety of fresh items and overall offerings. Your feedback has been shared with our Food & Beverage team as we continually evaluate opportunities to improve our breakfast experience for all guests.\n\nThank you again for your valuable feedback. It helps us identify areas where we can improve, and we hope you'll consider giving us another opportunity to provide you with a more enjoyable stay in the future.\n\nWarm regards,\n\nDawaun Butterfield\nDirector of Front Office"
},
{
"id": "e0b848e59bb218e9",
"score": 7,
"title": "It was good.",
"positive": "The location. Comfortable beds. Nice rooms though a bit smaller than expected.",
"negative": "Breakfast was okay but not too interesting. Entrance and elevator were sometimes dirty.",
"language": "en",
"date": "2026-09-25",
"helpful_votes": 0,
"is_approved": true,
"photos": [],
"guest": {
"name": "Nana",
"country_code": "ng",
"country": "Nigeria",
"type": "couples",
"review_count": 29,
"member_since": "2022-07-17",
"avatar": "https://xx.bstatic.com/static/img/review/avatars/ava-n.png",
"is_anonymous": false
},
"stay": {
"checkin": "2026-09-19",
"checkout": "2026-09-24",
"nights": 5,
"room_id": 521860001,
"room_name": "Standard King Room",
"status": "stayed"
},
"owner_reply": "Dear Nana,\n\nThank you for taking the time to share your feedback following your recent stay with us.\n\nWe're pleased to hear that you enjoyed our convenient location, found the beds comfortable, and were happy with your room overall. It's wonderful to know these aspects of your stay contributed to a positive experience.\n\nWe also appreciate your constructive comments regarding breakfast and the cleanliness of our entrance and elevators. We apologize that these areas did not meet your expectations. Your feedback has been shared with our Housekeeping and Food & Beverage teams so we can continue improving the quality and consistency of our guest experience.\n\nThank you again for choosing to stay with us. We hope to have the opportunity to welcome you back on your next visit and provide an even better experience.\n\nWarm regards,\n\nDawaun Butterfield\nDirector of Front Office"
},
{
"id": "37e39553e52d24ba",
"score": 9,
"title": "Good price/ quality ratio",
"positive": "Good location and nice breakfast variety. The room was also clean.",
"negative": "If you’re renting a room for 3 people the couch bed is not that comfortable",
"language": "en",
"date": "2026-09-24",
"helpful_votes": 0,
"is_approved": true,
"photos": [],
"guest": {
"name": "Enzo",
"country_code": "it",
"country": "Italy",
"type": "group_of_friends",
"review_count": 9,
"member_since": "2018-02-16",
"avatar": "https://lh3.googleusercontent.com/a/ACg8ocLrcBiQG1WKOK95QFxzNTxdt3RPPMxu28cfvmSU5BzdDDw=s96-c",
"is_anonymous": false
},
"stay": {
"checkin": "2026-09-16",
"checkout": "2026-09-20",
"nights": 4,
"room_id": 521860002,
"room_name": "Standard King Room with Sofa Bed",
"status": "stayed"
},
"owner_reply": "Dear Enzo,\n\nThank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed our convenient location, clean room, and breakfast variety, and that you found our price-to-quality ratio to be a good value.\n\nWe also appreciate your honest comments\n\nKind regards,\n\nDawaun Butterfield\nDirector of Front Office"
},
{
"id": "d910d1067a47b016",
"score": 1,
"title": "be careful...",
"positive": "location",
"negative": "Very disappointing stay. The room was extremely small, with barely enough space to move around comfortably.\r\n\r\nBreakfast may be advertised as free, but the quality was poor and the whole experience was chaotic: the breakfast area was always overcrowded, confusing, and unpleasant.\r\n\r\nThe worst surprise came after checkout. Two small bottles of water were left in the room, with no minibar price list or any indication that they were chargeable. We reasonably assumed they were complimentary, only to find a $6-plus-tax charge for each small bottle after leaving. This feels misleading and frankly like a scam.\r\n\r\nFor the price and the Hyatt name, I expected much better transparency and a much more comfortable experience.",
"language": "xu",
"date": "2026-09-23",
"helpful_votes": 0,
"is_approved": true,
"photos": [],
"guest": {
"name": "Mario",
"country_code": "us",
"country": "United States",
"type": "couples",
"review_count": 40,
"member_since": "2011-09-25",
"avatar": "https://graph.facebook.com/v2.9/551186311688330/picture?type=square&height=64&width=64",
"is_anonymous": false
},
"stay": {
"checkin": "2026-09-17",
"checkout": "2026-09-20",
"nights": 3,
"room_id": 521860001,
"room_name": "Standard King Room",
"status": "stayed"
},
"owner_reply": "Dear Mario,\n\nThank you for taking the time to share your detailed feedback regarding your recent stay at Hyatt Place New York City/Times Square.\n\nWe are pleased that you found our location convenient, but we sincerely regret that the overall experience left you so disappointed. We understand your concerns regarding the limited space in the room and the crowded, hectic breakfast environment. We recognize that these factors can significantly affect the comfort and enjoyment of a stay, and we appreciate you bringing them to our attention.\n\nWe are especially sorry for the frustration surrounding the bottled water charge. We understand how the absence of clear pricing information in the room could lead you to believe the water was complimentary. Regardless of the intended policy, charges should be clearly communicated to our guests, and we apologize that this was not the case during your stay. We will review how these items and their pricing are presented to ensure there is greater transparency and no confusion for future guests.\n\nYour feedback is important to us, and we will share your comments with the appropriate departments and our leadership team as we look for opportunities to improve both the guest experience and communication of incidental charges.\n\nThank you again for bringing these concerns to our attention. We regret that we did not meet the expectations associated with your stay, and we hope to have an opportunity to provide you with a more positive experience in the future.\n\nKind regards,\n\nDawaun Butterfield\nDirector of Front Office"
},
{
"id": "e093fc7f0c6182e4",
"score": 3,
"title": "Good location and friendly staff, but small room, bad breakfast and uncomfortable bed.",
"positive": "There were a few positives about the stay. The location is convenient to some extent, especially if you want to be in the Times Square area and have easy access to nearby attractions and transportation.\r\n\r\nThe reception staff were friendly and pleasant, which made the interactions at the front desk positive. Check-in and check-out were also very fast and efficient, which I appreciated.\r\n\r\nOverall, while there were some things I liked about the hotel, particularly the friendly staff and quick check-in and check-out process, I felt that the positives did not fully make up for the issues we experienced during our stay.",
"negative": "For the price of the room, I was disappointed with the overall experience. The room was extremely small, which is somewhat understandable given the location in Times Square, but I expected a little more considering the cost.\r\n\r\nThe biggest issue for me was the bed. The mattress was very uncomfortable and seemed to bend or sink in an odd way when you laid down. It made it difficult to get a comfortable night’s sleep, which is especially disappointing when staying at a hotel.\r\n\r\nHousekeeping was also frustrating. We were woken up around 9:00 AM by housekeeping knocking on our door. However, despite waking us up that morning, our room was not cleaned later that day.\r\n\r\nThe breakfast was another disappointment. The coffee was terrible, and overall, the food was average at best. For the price of the stay, I expected the breakfast experience to be better.\r\n\r\nOverall, considering what we paid, I have stayed at other hotels that offered a much better experience for the same or less money. The location is convenient, but the room comfort and housekeeping experience made the stay less enjoyable than I expected.",
"language": "xu",
"date": "2026-09-23",
"helpful_votes": 0,
"is_approved": true,
"photos": [],
"guest": {
"name": "Cristina",
"country_code": "mx",
"country": "Mexico",
"type": "group_of_friends",
"review_count": 1,
"member_since": "2024-02-22",
"avatar": "https://lh3.googleusercontent.com/a/ACg8ocIwieGjnV13xKv5Np2LUM8IgsS60bs298ginMAU7I-Hrig=s96-c",
"is_anonymous": false
},
"stay": {
"checkin": "2026-09-17",
"checkout": "2026-09-22",
"nights": 5,
"room_id": 521860001,
"room_name": "Standard King Room",
"status": "stayed"
},
"owner_reply": "Dear Cristina,\n\nThank you for taking the time to share such detailed feedback regarding your recent stay at Hyatt Place New York City/Times Square.\n\nWe are pleased to know that you enjoyed our convenient location, found our front desk team to be friendly and welcoming, and appreciated the efficiency of both your check-in and check-out experience. Your kind recognition of our staff is greatly appreciated, and we will be sure to share your compliments with the team.\n\nAt the same time, we sincerely apologize that several aspects of your stay fell short of your expectations. We regret that you found the room to be too small for the value, the mattress uncomfortable, and the breakfast selection and coffee disappointing. We are also sorry to hear about your housekeeping experience. Being awakened by a morning knock only to have your room not serviced later in the day is certainly not the experience we aim to provide, and we understand how frustrating that must have been.\n\nYour feedback has been shared with our Housekeeping, Food & Beverage, and management teams for review. We are committed to continually improving our guest experience, and comments such as yours help us identify areas where we can do better.\n\nThank you again for your honest feedback. We appreciate you choosing to stay with us and hope you will consider giving us another opportunity to provide you with the comfortable and seamless experience you expected.\n\nWarm regards,\n\nDawaun Butterfield\nDirector of Front Office"
},
{
"id": "e002ec7c59f34c3f",
"score": 8,
"title": null,
"positive": "Breakfast were very good and location is good.",
"negative": "Rooms were on the small side and they need to upgrade their lifts. Takes 10 mins to get one.",
"language": "en",
"date": "2026-09-22",
"helpful_votes": 0,
"is_approved": true,
"photos": [],
"guest": {
"name": "Lesley",
"country_code": "gb",
"country": "United Kingdom",
"type": "solo_travellers",
"review_count": 6,
"member_since": "2017-05-07",
"avatar": "https://xx.bstatic.com/static/img/review/avatars/ava-l.png",
"is_anonymous": false
},
"stay": {
"checkin": "2026-09-17",
"checkout": "2026-09-21",
"nights": 4,
"room_id": 521860007,
"room_name": "Double Room with Two Double Beds - High Floor",
"status": "stayed"
},
"owner_reply": "Dear Lesley.\n\nThank you for taking the time to share your feedback regarding your recent stay at Hyatt Place New York City/Times Square.\n\nWe are pleased to hear you enjoyed our breakfast and found our location convenient for your visit. It's always rewarding to know these aspects of our hotel contributed positively to your experience.\n\nWe also appreciate your comments regarding the room size and elevator wait times. We understand that the guest room dimensions may feel compact, which is common in New York City hotels, and we recognize that extended elevator wait times can be frustrating, particularly during peak hours. Your feedback has been shared with our management team as we continue to evaluate ways to improve the overall guest experience.\n\nThank you again for your valuable feedback. We hope to have the opportunity to welcome you back on a future visit and provide you with an even better stay.\n\nWarm regards,"
},
{
"id": "3d308af40b27e467",
"score": 4,
"title": "I do not feel that the experience provided good value for the USD 730 I paid per night!!",
"positive": "very central but couldn't meet the standards and quality of Hyatt Hotels since I've been choosing same hotel in other cities both for Americas and EMEA region.",
"negative": "Breakfast was disappointing/very limited alternatives. (e.g. even budgeted hotels like Holiday Inn presents more fresh goods with more alternatives.) The room was extremely small, and unfortunately, it faced an unattractive interior corridor, even though I had specifically requested a room on a higher floor with a view in the booking and hotel confirmed. The breakfast selection was also quite limited. Overall, I do not feel that the experience provided good value for the USD 730 I paid.",
"language": "en",
"date": "2026-09-20",
"helpful_votes": 0,
"is_approved": true,
"photos": [],
"guest": {
"name": "Alper",
"country_code": "us",
"country": "United States",
"type": "solo_travellers",
"review_count": 11,
"member_since": "2025-02-24",
"avatar": "https://xx.bstatic.com/static/img/review/avatars/ava-a.png",
"is_anonymous": false
},
"stay": {
"checkin": "2026-09-15",
"checkout": "2026-09-16",
"nights": 1,
"room_id": 521860001,
"room_name": "Standard King Room",
"status": "stayed"
},
"owner_reply": "Dear Alper,\n\nThank you for taking the time to share such detailed feedback regarding your recent stay at Hyatt Place New York City/Times Square.\n\nWe are pleased to know that you appreciated our central location. However, we sincerely regret that your overall experience did not meet the expectations you have come to associate with Hyatt Hotels during your stays in other cities.\n\nWe understand your disappointment with the breakfast selection and are sorry that the variety and quality of the offerings did not provide the experience you anticipated. We also regret that the size of your room and its interior-facing view did not meet your expectations, particularly given your request for a higher-floor room with a view. We apologize for the disconnect between your request and the accommodation provided.\n\nWe understand your concerns regarding the overall value of your stay and appreciate you bringing these matters to our attention. Your feedback regarding the breakfast offerings, room experience, and handling of your room preference has been shared with our management team for review.\n\nThank you again for your candid comments. We value your loyalty to Hyatt and regret that we did not deliver the experience you expected on this occasion. We hope to have the opportunity to welcome you again and provide a stay that better reflects your expectations.\n\nSincerely,\n\nDawaun Butterfield\nDirector of Front Office"
},
{
"id": "6e54be8d653b86a3",
"score": 5,
"title": "It was ok",
"positive": "Location was very good and breakfast too",
"negative": "Airconditioning was not working and the sofa bed was not comfortable at all",
"language": "en",
"date": "2026-09-20",
"helpful_votes": 0,
"is_approved": true,
"photos": [],
"guest": {
"name": "Maria",
"country_code": "cy",
"country": "Cyprus",
"type": "group_of_friends",
"review_count": 84,
"member_since": "2012-06-15",
"avatar": "https://graph.facebook.com/v2.9/10214638196299307/picture?type=square&height=64&width=64",
"is_anonymous": false
},
"stay": {
"checkin": "2026-09-16",
"checkout": "2026-09-19",
"nights": 3,
"room_id": 521860002,
"room_name": "Standard King Room with Sofa Bed",
"status": "stayed"
},
"owner_reply": "Dear Maria,\n\nThank you for taking the time to share your feedback regarding your recent stay at Hyatt Place New York City/Times Square.\n\nWe're pleased to hear that you enjoyed our convenient location and breakfast. It's always encouraging to know these aspects of our guests' stays were appreciated.\n\nWe sincerely apologize, however, that the air conditioning in your room was not working properly and that the sofa bed was not comfortable. We understand how these issues can significantly impact the quality of your stay. Your comments have been shared with our engineering and housekeeping teams so the air conditioning unit can be inspected and the comfort of our guest accommodations can continue to be evaluated.\n\nWe appreciate your valuable feedback and hope to have the opportunity to provide you with a more comfortable and enjoyable experience on your next visit.\n\nSincerely,\n\nDawaun Butterfield\nDirector of Front Office"
},
{
"id": "cf48caf6f8ac587a",
"score": 7,
"title": "We saw most of the things we wanted to see. The hop on off bus was good",
"positive": "Ok",
"negative": "Bit small no cupboard space for clothes. Breakfast was awful, plastic knife forks and spoons on paper plates and quality of food was rubbish.",
"language": "en",
"date": "2026-09-19",
"helpful_votes": 0,
"is_approved": true,
"photos": [],
"guest": {
"name": "Guy",
"country_code": "gb",
"country": "United Kingdom",
"type": "couples",
"review_count": 19,
"member_since": "2015-11-19",
"avatar": "https://xx.bstatic.com/static/img/review/avatars/ava-g.png",
"is_anonymous": false
},
"stay": {
"checkin": "2026-09-15",
"checkout": "2026-09-19",
"nights": 4,
"room_id": 521860003,
"room_name": "King Room with Sofa Bed - High Floor",
"status": "stayed"
},
"owner_reply": "Dear Guy,\n\nThank you for taking the time to share your feedback regarding your recent stay at Hyatt Place New York City/Times Square.\n\nWe're pleased to hear that you were able to enjoy the sights of New York City and that the hop-on, hop-off bus helped make your visit memorable.\n\nWe sincerely apologize that your accommodations and breakfast experience did not meet your expectations. We understand your frustration with the limited storage space in the room and are sorry that the room layout was not as comfortable as you had hoped. We also regret your disappointment with our breakfast, including the use of disposable tableware and the quality of the food served.\n\nYour comments have been shared with our management team as we continually evaluate opportunities to improve our guest experience. We appreciate your honest feedback, as it helps us identify areas where we can do better.\n\nThank you again for your review. We hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future.\n\nSincerely,\n\nDawaun Butterfield\nDirector of Front Office"
},
{
"id": "a6ce1dd69b5266d5",
"score": 9,
"title": "Good",
"positive": "Location, staff and breakfast.",
"negative": "In rooms, Bathroom door can be changed.",
"language": "en",
"date": "2026-09-18",
"helpful_votes": 0,
"is_approved": true,
"photos": [],
"guest": {
"name": "Muhammad",
"country_code": "gb",
"country": "United Kingdom",
"type": "families",
"review_count": 29,
"member_since": "2017-10-11",
"avatar": "https://xx.bstatic.com/static/img/review/avatars/ava-m.png",
"is_anonymous": false
},
"stay": {
"checkin": "2026-09-07",
"checkout": "2026-09-10",
"nights": 3,
"room_id": 521860003,
"room_name": "King Room with Sofa Bed - High Floor",
"status": "stayed"
},
"owner_reply": "Dear Muhammad,\n\nThank you for taking the time to share your feedback following your stay.\n\nWe're delighted to hear that you enjoyed our convenient location, friendly staff, and breakfast. It's always rewarding to know these aspects of our hotel made a positive impression.\n\nWe also appreciate your suggestion regarding the bathroom door in the guest rooms. Guest feedback is valuable to us, and we'll share your comments with our management team as we continue to look for ways to enhance our accommodations.\n\nWe hope to have the opportunity to welcome you back for another enjoyable stay in the future.\n\nKind regards,\n\nDawaun Butterfield\nDirector of Front Office"
},
{
"id": "ceb91f6869247ed1",
"score": 10,
"title": "Tight, but right",
"positive": "We loved the location. Close to the things we wanted to do/see. Breakfast was great. Staff was accommodating. Baggage storage option allowed us to tour more, even after checkout.",
"negative": "No microwave. Also square edged table in a room so compact presents an potential for injury.",
"language": "xu",
"date": "2026-09-16",
"helpful_votes": 0,
"is_approved": true,
"photos": [],
"guest": {
"name": "Vonyetta",
"country_code": "us",
"country": "United States",
"type": "solo_travellers",
"review_count": 3,
"member_since": "2018-03-17",
"avatar": "https://lh3.googleusercontent.com/a/ACg8ocJ7mBuxFSUOuDZMlxuNiFqk2YzG7nufaQ3o-xFYWTlPxlXRUFI=s96-c",
"is_anonymous": false
},
"stay": {
"checkin": "2026-09-13",
"checkout": "2026-09-15",
"nights": 2,
"room_id": 521860001,
"room_name": "Standard King Room",
"status": "stayed"
},
"owner_reply": "Dear Vonyetta,\n\nThank you for taking the time to share your experience with us. We’re delighted to hear that you enjoyed our convenient location, great breakfast, and accommodating team. We’re also glad that our luggage storage service allowed you to make the most of your time and continue exploring after checkout.\n\nWe appreciate your honest feedback regarding the room amenities and the square-edged table. We understand that comfort and safety are especially important in a compact room, and we’ll certainly take your comments into consideration as we look for ways to improve the guest experience.\n\nIt was a pleasure having you stay with us, and we hope to welcome you back on a future visit.\n\nWarm regards,\n\nDawaun Butterfield\nDirector of Front Office"
},
{
"id": "fb503fdd80a32367",
"score": 8,
"title": "Good hotel to stay if you want to be close to Times Square.",
"positive": "The room.was being cleaned everyday which was nice. Their location is amazing. Just steps away from Times square.",
"negative": "They are short staffed. We ordered for an extra blanket to a staff member but he never returned. I wish their breakfast has extended timings. People come to NYC to experience the night life which means they sleep late! Also, they seem to control their Air conditioner settings. It was getting hot in the nights.",
"language": "xu",
"date": "2026-09-15",
"helpful_votes": 0,
"is_approved": true,
"photos": [],
"guest": {
"name": "Prashant",
"country_code": "us",
"country": "United States",
"type": "families",
"review_count": 2,
"member_since": "2017-10-08",
"avatar": "https://lh3.googleusercontent.com/a/ACg8ocIgnlx89qlCMh0LRLxAXjvg7cDIBkydz6Ovi29L99C9ixi0MroWtg=s96-c",
"is_anonymous": false
},
"stay": {
"checkin": "2026-08-15",
"checkout": "2026-08-19",
"nights": 4,
"room_id": 521860006,
"room_name": "King Room with Sofa Bed and City View",
"status": "stayed"
},
"owner_reply": "Dear Prashant,\n\nThank you for taking the time to share your detailed feedback. We're delighted to hear that you enjoyed our exceptional location just steps from Times Square and appreciated having your room serviced daily.\n\nWe sincerely apologize that your request for an extra blanket was not followed up on. This is certainly not the level of service we strive to provide, and we regret the inconvenience this caused. We also appreciate your feedback regarding breakfast hours and the room temperature. We understand that our guests have different schedules when visiting New York, and your comments regarding later breakfast hours are valuable.\n\nYour feedback is important to us, and we will share your concerns with the appropriate teams as we continue working to improve our service and overall guest experience.\n\nThank you again for choosing Hyatt Place New York City / Times Square. We hope to have the opportunity to welcome you back and provide a more comfortable and seamless stay.\n\nWarm regards,\n\nDawaun Butterfield\nDirector of Front Office"
},
{
"id": "3625eae9c512b59f",
"score": 8,
"title": "Good stay",
"positive": "The location is perfect, our room was cleaned every day, breakfast was great (just go early it can get crowded very fast) and they gave us free water bottles every day, room size was nice for nyc standards",
"negative": "Shower was bad, no pressure for hot water, some little maintenance needed in the room, but since the hotel is probably always full they don’t give attention to it, after 8am just get a breakfast somewhere it will be very crowded.",
"language": "xu",
"date": "2026-09-15",
"helpful_votes": 0,
"is_approved": true,
"photos": [],
"guest": {
"name": "Renan",
"country_code": "br",
"country": "Brazil",
"type": "couples",
"review_count": 31,
"member_since": "2021-05-26",
"avatar": "https://xx.bstatic.com/static/img/review/avatars/ava-r.png",
"is_anonymous": false
},
"stay": {
"checkin": "2026-08-03",
"checkout": "2026-08-08",
"nights": 5,
"room_id": 521860001,
"room_name": "Standard King Room",
"status": "stayed"
},
"owner_reply": "Dear Renan,\n\nThank you for taking the time to share your detailed feedback.\n\nWe're delighted to hear that you enjoyed our central location, daily housekeeping, breakfast, complimentary bottled water, and the size of your room. It's wonderful to know these aspects helped make your stay enjoyable.\n\nWe're also sorry to learn about the issues you experienced with the shower's water pressure and the maintenance concerns in your room. We appreciate you bringing these matters to our attention, as they help us identify opportunities for improvement. We also understand your comments regarding breakfast during peak hours, and our team continues to look for ways to improve the dining experience during our busiest times.\n\nThank you again for your thoughtful review. We hope to have the opportunity to welcome you back and provide an even better stay in the future.\n\nWarm regards,\n\nDawaun Butterfield\nDirector of Front Office"
},
{
"id": "431be504a02b3e37",
"score": 8,
"title": null,
"positive": "Enough elevators and in working order. Staff amazing. Breakfast area big enough",
"negative": "Bathroom a little too small. A receptionist was a little rude at 5am on 9/14/2026",
"language": "xu",
"date": "2026-09-14",
"helpful_votes": 0,
"is_approved": true,
"photos": [],
"guest": {
"name": "Juan",
"country_code": "us",
"country": "United States",
"type": "couples",
"review_count": 2,
"member_since": "2012-10-10",
"avatar": "https://xx.bstatic.com/static/img/review/avatars/ava-j.png",
"is_anonymous": false
},
"stay": {
"checkin": "2026-09-11",
"checkout": "2026-09-14",
"nights": 3,
"room_id": 521860001,
"room_name": "Standard King Room",
"status": "stayed"
},
"owner_reply": "Dear Juan,\n\nThank you for taking the time to share your feedback.\n\nWe're delighted to hear you enjoyed our convenient location, reliable elevators, spacious breakfast area, and that our breakfast team made such a positive impression. We'll be sure to share your kind words with them—they'll be thrilled to know their efforts were appreciated.\n\nWe're also sorry to learn that your experience with one of our reception team members did not reflect the level of hospitality we strive to provide, and we apologize for the inconvenience. Your comments, as well as your feedback regarding the bathroom size, have been shared with our team as we continue working to improve the guest experience.\n\nWe appreciate your review and hope to have the opportunity to welcome you back for an even better stay in the future.\n\nWarm regards,\n\nDawaun Butterfield\nDirector of Front Office"
},
{
"id": "3e5714879dfefd23",
"score": 8,
"title": "Good location and service.",
"positive": "Plenty working elevators. Breakfast area big enough. Breakfast staff amazing.",
"negative": "Bathroom a little too small. All staff good except one receptionist at 5am on 9/14/26. Was rude.",
"language": "xu",
"date": "2026-09-14",
"helpful_votes": 0,
"is_approved": true,
"photos": [],
"guest": {
"name": "Juan",
"country_code": "us",
"country": "United States",
"type": "group_of_friends",
"review_count": 2,
"member_since": "2012-10-10",
"avatar": "https://xx.bstatic.com/static/img/review/avatars/ava-j.png",
"is_anonymous": false
},
"stay": {
"checkin": "2026-09-11",
"checkout": "2026-09-14",
"nights": 3,
"room_id": 521860002,
"room_name": "Standard King Room with Sofa Bed",
"status": "stayed"
},
"owner_reply": "Dear Juan,\n\nThank you for taking the time to share your feedback.\n\nWe're delighted to hear you enjoyed our convenient location, reliable elevators, spacious breakfast area, and that our breakfast team made such a positive impression. We'll be sure to share your kind words with them—they'll be thrilled to know their efforts were appreciated.\n\nWe're also sorry to learn that your experience with one of our reception team members did not reflect the level of hospitality we strive to provide, and we apologize for the inconvenience. Your comments, as well as your feedback regarding the bathroom size, have been shared with our team as we continue working to improve the guest experience.\n\nWe appreciate your review and hope to have the opportunity to welcome you back for an even better stay in the future.\n\nWarm regards,\n\nDawaun Butterfield\nDirector of Front Office"
},
{
"id": "d71b5d45d40246c3",
"score": 10,
"title": "Central and comfortable",
"positive": "Exactly as expected, ultracentral location, very spacious room, good breakfast.",
"negative": null,
"language": "en",
"date": "2026-09-14",
"helpful_votes": 0,
"is_approved": true,
"photos": [],
"guest": {
"name": "Tudor",
"country_code": "ro",
"country": "Romania",
"type": "families",
"review_count": 36,
"member_since": "2016-09-11",
"avatar": "https://lh3.googleusercontent.com/a-/AOh14GjEhn1rdrvY16GVXU8DvxDt4eq0vhRmFOim01Hk=s96-c",
"is_anonymous": false
},
"stay": {
"checkin": "2026-08-17",
"checkout": "2026-08-20",
"nights": 3,
"room_id": 521860002,
"room_name": "Standard King Room with Sofa Bed",
"status": "stayed"
},
"owner_reply": "Dear Tudor,\n\nThank you for your wonderful review!\n\nWe're delighted to hear that your stay was exactly as you expected and that you enjoyed our central location, spacious room, and breakfast. It's always rewarding to know our guests have a comfortable and convenient experience while exploring New York City.\n\nWe truly appreciate your kind words and look forward to welcoming you back to Hyatt Place New York City / Times Square on your next visit.\n\nWarm regards,\n\nDawaun Butterfield\nDirector of Front Office"
}
]
}