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  "count": 46,
  "reviews": [
    {
      "text": "Hi Trader Joe’s Team,\n\nI wanted to raise a complaint about a recent experience at one of your San Francisco stores.\n\nWhile I was at the checkout, the staff member told me to “wait the other side” while my shopping was already going down the conveyor belt. The way it was said came across as rude and dismissive, and there was no clear indication of where I was actually supposed to stand or wait.\n\nIt made for a really uncomfortable experience, which was disappointing as I normally enjoy shopping at Trader Joe’s.\n\nI appreciate stores can get busy, but customer service should still feel polite and welcoming.\n\nThanks for taking the time to read this feedback.\n\nBest regards,  \n",
      "title": "Disgusting treatment ",
      "rating": 1,
      "source": "Organic",
      "company": {
        "domain": "www.traderjoes.com",
        "company_id": "5ae22514270ddd0001984483",
        "company_link": "https://www.trustpilot.com/review/www.traderjoes.com",
        "company_name": "Trader Joe's",
        "reviews_on_this_company": 1
      },
      "language": "en",
      "review_id": "69faa320fad7b347c8823ab4",
      "is_pending": false,
      "is_verified": false,
      "likes_count": 0,
      "review_link": "https://www.trustpilot.com/reviews/69faa320fad7b347c8823ab4",
      "company_reply": null,
      "experience_date": "2026-05-06T00:00:00.000Z",
      "published_at_date": "2026-05-06T04:10:40.000Z",
      "company_reply_date": null
    },
    {
      "text": "I ordered directly from the Braun website (Order: SFBRUK00001104) expecting a straightforward experience, but unfortunately it’s been very disappointing.\n\nMy order was for a steam iron and ironing board, however I received two irons instead – clearly an error on their side.\n\nWhat was most frustrating was the response from customer service. There was no real apology or ownership of the mistake. Instead, I was asked to return the incorrect item and wait over a week for the ironing board to be sent, which is unreasonable given this was not my error.\n\nI requested to cancel the order entirely due to the inconvenience and poor handling.\n\nWhen ordering directly from a brand like Braun, you expect a higher level of service. Mistakes can happen, but how they are handled matters – and in this case, it fell well below expectations.\n\nI hope this feedback is taken seriously and improvements are made to both fulfilment and customer service.\n",
      "title": "Wrong items delivered and disappointing customer service”",
      "rating": 1,
      "source": "Organic",
      "company": {
        "domain": "braunhousehold.com",
        "company_id": "607bc9f60004150001d0e1f2",
        "company_link": "https://www.trustpilot.com/review/braunhousehold.com",
        "company_name": "De'Longhi Braun Household",
        "reviews_on_this_company": 1
      },
      "language": "en",
      "review_id": "69f345b34d6eeb65dd8a128a",
      "is_pending": false,
      "is_verified": false,
      "likes_count": 1,
      "review_link": "https://www.trustpilot.com/reviews/69f345b34d6eeb65dd8a128a",
      "company_reply": null,
      "experience_date": "2026-04-28T00:00:00.000Z",
      "published_at_date": "2026-04-30T14:06:11.000Z",
      "company_reply_date": null
    },
    {
      "text": "   I purchased a pair of shoes from Zara in Mexico City on 16/03/2026 (1,399 MXN, paid by card).\n\nI returned the item the very next day (17/03/2026) in-store at Zara Antara Polanco and was issued an official refund receipt as proof that the return was processed.\n\nDespite this, I have never received the refund back to my card.\n\nI have contacted Zara multiple times, but UK customer service repeatedly tells me to contact Zara Mexico, which I am unable to access from abroad. No one is willing to take ownership of the issue or escalate it internally, even though I have clear proof of return.\n\nThis is extremely frustrating – Zara has accepted the return but failed to issue the refund, and customer service is simply passing me between regions without resolving the issue.\n\nI expected much better from a global company.\n\nIf this is not resolved promptly, I will escalate the matter through my bank and formal complaint channels.\n\nI would like this resolved urgently.",
      "title": "    Returned in-store in Mexico – still no refund months later”",
      "rating": 1,
      "source": "Organic",
      "company": {
        "domain": "www.zara.com",
        "company_id": "481983d000006400050270ef",
        "company_link": "https://www.trustpilot.com/review/www.zara.com",
        "company_name": "ZARA",
        "reviews_on_this_company": 1
      },
      "language": "en",
      "review_id": "69f269e3880ddea54506e5b5",
      "is_pending": false,
      "is_verified": false,
      "likes_count": 0,
      "review_link": "https://www.trustpilot.com/reviews/69f269e3880ddea54506e5b5",
      "company_reply": null,
      "experience_date": "2026-03-16T00:00:00.000Z",
      "published_at_date": "2026-04-29T22:28:19.000Z",
      "company_reply_date": null
    },
    {
      "text": "Upon entering the store, I waited for a long period with no staff available to assist me. Eventually, an associate appeared from the back of the store and, despite stating he was not sales staff, I asked for help locating the deep orange lanyard. His response was dismissive — he remarked that he was looking for the same item himself. When I didn’t understand what he meant, he checked the display, found one remaining lanyard, and took it for “online sales,” before walking away without any apology or explanation.\n\n\n\nAnother associate attempted to help but left to check availability and never returned. Overall, the service was unprofessional, unhelpful, and fell far below the standards I expect from Apple. This was especially disappointing considering that I had just spent over $2,000 last week in your San Francisco store on two new handsets, and expected a much higher level of customer care.\n\n\n\nI felt that the situation was handled unfairly - as a customer on the shop floor requesting an available item, I should have been offered it, or at least given a respectful explanation. Instead, the associate’s actions came across as rude and dismissive.\n\nConsidering the prices Apple charge, their standard of service falls very short. ",
      "title": "Awful experience - Apple Boston. ",
      "rating": 1,
      "source": "Organic",
      "company": {
        "domain": "www.apple.com",
        "company_id": "46aa1826000064000500920e",
        "company_link": "https://www.trustpilot.com/review/www.apple.com",
        "company_name": "Apple",
        "reviews_on_this_company": 1
      },
      "language": "en",
      "review_id": "68dffe88cda0d152a42c8f1d",
      "is_pending": false,
      "is_verified": false,
      "likes_count": 0,
      "review_link": "https://www.trustpilot.com/reviews/68dffe88cda0d152a42c8f1d",
      "company_reply": null,
      "experience_date": "2025-09-30T00:00:00.000Z",
      "published_at_date": "2025-10-03T18:49:12.000Z",
      "company_reply_date": null
    },
    {
      "text": "Excellent on my doorstep not in the lobby. Everything is good. Yodel have improved alot. ",
      "title": "10/10 from me.",
      "rating": 5,
      "source": "Automatic Feedback Service",
      "company": {
        "domain": "yodel.co.uk",
        "company_id": "4d596fd100006400050eab79",
        "company_link": "https://www.trustpilot.com/review/yodel.co.uk",
        "company_name": "Yodel by InPost",
        "reviews_on_this_company": 1
      },
      "language": "en",
      "review_id": "678f9c4dad4058c455e75995",
      "is_pending": false,
      "is_verified": true,
      "likes_count": 0,
      "review_link": "https://www.trustpilot.com/reviews/678f9c4dad4058c455e75995",
      "company_reply": "We’re delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.",
      "experience_date": "2025-01-20T00:00:00.000Z",
      "published_at_date": "2025-01-21T15:08:29.000Z",
      "company_reply_date": "2025-01-21T16:10:21.000Z"
    },
    {
      "text": "Amazing service 10/10 from the swoon team, sadly the furniture didn’t work out for me but nothing was too much trouble for the guys at swoon and they promptly arranged a return for me. Truly spectacular service! 👏🏾👏🏾👏🏾 thanks to michelle, Reece, Jade, Gemma, olan, John xx ",
      "title": "Amazing service. ",
      "rating": 5,
      "source": "Organic",
      "company": {
        "domain": "swooneditions.com",
        "company_id": "525a5d0b000064000576fb18",
        "company_link": "https://www.trustpilot.com/review/swooneditions.com",
        "company_name": "Swoon ",
        "reviews_on_this_company": 1
      },
      "language": "en",
      "review_id": "6766ef2d8377afab067485ec",
      "is_pending": false,
      "is_verified": false,
      "likes_count": 0,
      "review_link": "https://www.trustpilot.com/reviews/6766ef2d8377afab067485ec",
      "company_reply": "Hi Stuart,\n\nThank you for leaving us a five star review.\n\nWe are so pleased that our team were able to assist you! We will certainly pass on the comments to our team!\n\nWe hope to see you shop with us again in the future!\n\nWarm Wishes\n\nThe Swoon Team",
      "experience_date": "2024-12-21T00:00:00.000Z",
      "published_at_date": "2024-12-21T18:39:09.000Z",
      "company_reply_date": "2024-12-22T12:08:46.000Z"
    },
    {
      "text": "The overall service provided is absolutely amazing, but unfortunately this company for some reason are offering a really reduced price on devices, and feels like I’m being ripped off. \n\n2023 iPhone 14pro I got £640 from music magpie.\n\n2024 iPhone 15pro I got £525 from music magpie.\n\n£115 drop in price is really unacceptable.\n\nI don’t I’ll use this company again unless the price dramatically improves. \n\nIt’s a shame as the service is good. What’s the reason for the rubbish trade in price? ",
      "title": "Amazing service 10/10 poor trade in price. ",
      "rating": 3,
      "source": "InvitationApi",
      "company": {
        "domain": "www.musicmagpie.co.uk",
        "company_id": "48e8f311000064000503bd92",
        "company_link": "https://www.trustpilot.com/review/www.musicmagpie.co.uk",
        "company_name": "musicMagpie",
        "reviews_on_this_company": 2
      },
      "language": "en",
      "review_id": "66f7ab1026add813742f8294",
      "is_pending": false,
      "is_verified": true,
      "likes_count": 0,
      "review_link": "https://www.trustpilot.com/reviews/66f7ab1026add813742f8294",
      "company_reply": "Dear Stuart,\n\nI hope this message finds you well.\n\nI regret to hear that your experience did not meet your expectations.\n\nPlease be informed that our purchasing prices are determined by a variety of factors. These prices are influenced by multiple sources and algorithms, enabling us to provide a real-time and competitive price for items placed in the basket.\n\nThis pricing structure is primarily based on the principles of supply and demand at the time of sale.\n\nKind Regards,\nJodie\nmusicMagpie",
      "experience_date": "2024-09-26T00:00:00.000Z",
      "published_at_date": "2024-09-28T09:06:56.000Z",
      "company_reply_date": "2024-09-30T09:53:04.000Z"
    },
    {
      "text": "What happened to IKEA? \nA simple small coffee table which I used to pick myself off the shelves before the checkouts .. now you have to go and strange arrange a QR code, pay for the item and then go to a pick up point to the right hand side (Wembley) waited in queue 1\nHour 20 minutes… staff frantically running around then disappearing… I went to find a manager in the end…I was offered a refund and that was it no table… no real  explanation apart from it’s busy, people wait… no enough staff.. crap.. ",
      "title": "Whoever came up with the click and collect needs sacking!!! What a terrible idea!",
      "rating": 1,
      "source": "Organic",
      "company": {
        "domain": "ikea.co.uk",
        "company_id": "53feb3da000064000579fb0a",
        "company_link": "https://www.trustpilot.com/review/ikea.co.uk",
        "company_name": "Ikea",
        "reviews_on_this_company": 1
      },
      "language": "en",
      "review_id": "66d4848711c1b34a5bd5310e",
      "is_pending": false,
      "is_verified": false,
      "likes_count": 0,
      "review_link": "https://www.trustpilot.com/reviews/66d4848711c1b34a5bd5310e",
      "company_reply": null,
      "experience_date": "2024-09-01T00:00:00.000Z",
      "published_at_date": "2024-09-01T17:13:11.000Z",
      "company_reply_date": null
    },
    {
      "text": "Have been with D&G for years and years and not really had any problems, but I will be cancelling now as I find it unacceptable that I waited in all day for an engineer to come and move a pipe under my sink and leave after 2 minutes, to not even inspect my machine as it wouldn’t drain - seemed a real jack the lad very unprofessional. I had to reorganise again and wait ALL DAY for NO ONE TO ARRIVE! A no show. Disgusting. I’m absolutely furious.  Give me my money back you cowboys!",
      "title": "Cowboys!!!",
      "rating": 1,
      "source": "Organic",
      "company": {
        "domain": "domesticandgeneral.com",
        "company_id": "4cb3113600006400050dfb02",
        "company_link": "https://www.trustpilot.com/review/domesticandgeneral.com",
        "company_name": "Domestic & General - UK",
        "reviews_on_this_company": 2
      },
      "language": "en",
      "review_id": "65a039bfb556ab141d529f0c",
      "is_pending": false,
      "is_verified": false,
      "likes_count": 2,
      "review_link": "https://www.trustpilot.com/reviews/65a039bfb556ab141d529f0c",
      "company_reply": "Hi Stuart,\n\nI'm very sorry to hear of your experience and for the inconvenience caused here. We're keen to resolve this as soon as possible. If you could please take a moment to contact us via Facebook or Twitter so that we can take a look into this further.\n\n•\twww.facebook.com/DandGUK \n•\twww.twitter.com/DandG_UK\n\nThank you,\n\nChantelle\nD&G Team",
      "experience_date": "2024-01-10T00:00:00.000Z",
      "published_at_date": "2024-01-11T20:55:59.000Z",
      "company_reply_date": "2024-01-12T09:10:46.000Z"
    },
    {
      "text": "Something is not right with my balance. I noticed my total investment amount t is way under what is totalling for all my pots and investments. I don’t keep regular screenshots or a tally, but now I have worries my money is disappearing. I’ve paid a fair amount in since last week, yet my pot balance as gone down and the total invested has gone up. I’m not happy. I’ve been in touch with plum and they’ve escalated this urgently. I was told a couple of days that’s nearly a week now. I’ve stopped all payments. My advice is to monitor every penny going in, something is not right here.",
      "title": "My balance isn’t adding up..",
      "rating": 2,
      "source": "Organic",
      "company": {
        "domain": "withplum.com",
        "company_id": "587ce9330000ff00059ae32d",
        "company_link": "https://www.trustpilot.com/review/withplum.com",
        "company_name": "Plum",
        "reviews_on_this_company": 1
      },
      "language": "en",
      "review_id": "65360a51691364a8a44500d1",
      "is_pending": false,
      "is_verified": false,
      "likes_count": 0,
      "review_link": "https://www.trustpilot.com/reviews/65360a51691364a8a44500d1",
      "company_reply": "Hi Stuart, \n\nWe apologize for any inconvenience this may cause!\n\nWhen it comes to issues technical in nature, the timeframe for resolution varies on a case-by-case basis, depending on many factors including the complexity of each scenario.\n\nHowever, we remain dedicated to providing solutions and workarounds no matter how tricky a subject might be and will continue until we can make sure that all is well.\n\nThe safety of your funds is our top priority!",
      "experience_date": "2023-10-17T00:00:00.000Z",
      "published_at_date": "2023-10-23T07:53:21.000Z",
      "company_reply_date": "2023-10-25T10:21:09.000Z"
    },
    {
      "text": "I had a great experience with music magpie it was smooth and painless, compared to webuyanyphone last year was absolutely horrendous.",
      "title": "I had a great experience with music…",
      "rating": 5,
      "source": "InvitationApi",
      "company": {
        "domain": "www.musicmagpie.co.uk",
        "company_id": "48e8f311000064000503bd92",
        "company_link": "https://www.trustpilot.com/review/www.musicmagpie.co.uk",
        "company_name": "musicMagpie",
        "reviews_on_this_company": 2
      },
      "language": "en",
      "review_id": "6523b233e385b2d4a6770fdc",
      "is_pending": false,
      "is_verified": true,
      "likes_count": 0,
      "review_link": "https://www.trustpilot.com/reviews/6523b233e385b2d4a6770fdc",
      "company_reply": "Hi Stuart,\n\n\n\nThank you for taking the time to leave us a great review!\n\n\n\nHave you heard of our refer-a-friend program?\n\n\n\nYou can make an extra £5 when your friends use musicMagpie too!\n\n\n\nMore information can be found here: https://www.musicmagpie.co.uk/refer-a-friend/\n\n\n\nKind Regards,\n\nCustomer Services",
      "experience_date": "2023-10-02T00:00:00.000Z",
      "published_at_date": "2023-10-09T09:56:35.000Z",
      "company_reply_date": "2023-10-09T09:56:54.000Z"
    },
    {
      "text": "Easy to book easy to use saved loads of money highly recommend if you want to visit several museums in Venice; it would be nice to add the leonardo da Vinci museum and also the Basilica di Santa Maria as these two cost me and my partner 18€ and 10€ extra.",
      "title": "Easy to book easy to use saved loads of…",
      "rating": 5,
      "source": "BasicLink",
      "company": {
        "domain": "headout.com",
        "company_id": "59935d1d0000ff0005a8efd0",
        "company_link": "https://www.trustpilot.com/review/headout.com",
        "company_name": "Headout",
        "reviews_on_this_company": 1
      },
      "language": "en",
      "review_id": "64a1e2841e8fc18bf12cda35",
      "is_pending": false,
      "is_verified": false,
      "likes_count": 0,
      "review_link": "https://www.trustpilot.com/reviews/64a1e2841e8fc18bf12cda35",
      "company_reply": null,
      "experience_date": "2023-07-02T00:00:00.000Z",
      "published_at_date": "2023-07-02T22:48:04.000Z",
      "company_reply_date": null
    },
    {
      "text": "Hi recently left a poor review for Nespresso but I have to say since then I have received absolutely faultless service! The agent on their WhatsApp was amazing! I explained I need to exchange my regular coffee for decaf (for health reasons/high BP) and they refunded me no questions! I didn’t expect that at all. Also, the agent rearranged the recycling collection for me, and they’ve just been collected. Well done Nespresso!! Great improvements being felt 👏🏾👏🏾👏🏾👏🏾👏🏾",
      "title": "Much improved service  since recent review",
      "rating": 5,
      "source": "Organic",
      "company": {
        "domain": "nespresso.com/uk",
        "company_id": "62305f5276763552a17ca6ad",
        "company_link": "https://www.trustpilot.com/review/nespresso.com/uk",
        "company_name": "Nespresso UK",
        "reviews_on_this_company": 3
      },
      "language": "en",
      "review_id": "64708fa4a27eaf2ba01ec51a",
      "is_pending": false,
      "is_verified": false,
      "likes_count": 1,
      "review_link": "https://www.trustpilot.com/reviews/64708fa4a27eaf2ba01ec51a",
      "company_reply": "Hi Stuart, thank you for taking the time to review your positive experience with Nespresso, we are delighted to hear this. We wish you a lovely rest of your afternoon!",
      "experience_date": "2023-05-26T00:00:00.000Z",
      "published_at_date": "2023-05-26T12:53:24.000Z",
      "company_reply_date": "2023-05-30T12:51:48.000Z"
    },
    {
      "text": "I’ve tried for days to order pods but the app isn’t allowing me to finalise the payment, I did call and they said they’d let their IT know… I said I’d keep trying to order online.. still no luck…. Recycling collection! Forget it! 😂 last 2 orders it’s sat out side for weeks, in the end I had to go to Piccadilly Circus to drop them off, the member of staff there said why don’t you just arrange collection I said they never pick it up!! It’s a shame, always liked Nespresso at Knightsbridge, but I think this will be my last machine from them.",
      "title": "Cannot order online.",
      "rating": 1,
      "source": "Organic",
      "company": {
        "domain": "nespresso.com/uk",
        "company_id": "62305f5276763552a17ca6ad",
        "company_link": "https://www.trustpilot.com/review/nespresso.com/uk",
        "company_name": "Nespresso UK",
        "reviews_on_this_company": 3
      },
      "language": "en",
      "review_id": "6461577d63d8795a1ed33e11",
      "is_pending": false,
      "is_verified": false,
      "likes_count": 3,
      "review_link": "https://www.trustpilot.com/reviews/6461577d63d8795a1ed33e11",
      "company_reply": "Hi Stuart, we're disappointed to hear this. We kindly ask that you please contact us here: https://nespres.so/a/n6dffp or via direct message on Social Media, so we can look into this further. Many thanks.",
      "experience_date": "2023-05-14T00:00:00.000Z",
      "published_at_date": "2023-05-14T23:49:49.000Z",
      "company_reply_date": "2023-05-17T15:30:38.000Z"
    },
    {
      "text": "Please can you ask your delivery guy to be a bit more polite and not knock on folks doors with his machine!!! I don’t want marks and dents all over my door! It’s rude! And also if he had a problem to say it to me and not under his breath. It’s not my fault\nThere isn’t a lift. So rude.",
      "title": "Damaging customers front doors.",
      "rating": 1,
      "source": "Organic",
      "company": {
        "domain": "www.dhl.co.uk",
        "company_id": "46d47cfe000064000500c458",
        "company_link": "https://www.trustpilot.com/review/www.dhl.co.uk",
        "company_name": "DHL Express UK",
        "reviews_on_this_company": 1
      },
      "language": "en",
      "review_id": "6390a7b85873c1cf9fce11e5",
      "is_pending": false,
      "is_verified": false,
      "likes_count": 2,
      "review_link": "https://www.trustpilot.com/reviews/6390a7b85873c1cf9fce11e5",
      "company_reply": "Dear Stuart Penfold, \n\nThank you for taking the time to leave a review. \n\nI'd like to offer my deepest apologies with regards to the level of service the courier has displayed during this delivery. I can assure you feedback will be passed onto the relevant departments as this isn't the customer experience we aim to provide. \n\nOn a more positive note, I'm glad to see the item has been delivered successfully within its transit time.  \n\nKind regards, \n\nAmrick",
      "experience_date": "2022-12-07T00:00:00.000Z",
      "published_at_date": "2022-12-07T16:48:24.000Z",
      "company_reply_date": "2022-12-08T09:33:29.000Z"
    },
    {
      "text": "Where is my money? Where is my\nPhone? Patience is running thin, had my phone for over 10days now…still waiting..",
      "title": "Where is my money?",
      "rating": 1,
      "source": "Organic",
      "company": {
        "domain": "webuyanyphone.com",
        "company_id": "4bf71fd700006400050d1f8a",
        "company_link": "https://www.trustpilot.com/review/webuyanyphone.com",
        "company_name": "WeBuyAnyPhone.com",
        "reviews_on_this_company": 1
      },
      "language": "en",
      "review_id": "6339892a3d107cfdfcd0c639",
      "is_pending": false,
      "is_verified": false,
      "likes_count": 0,
      "review_link": "https://www.trustpilot.com/reviews/6339892a3d107cfdfcd0c639",
      "company_reply": null,
      "experience_date": "2022-10-02T00:00:00.000Z",
      "published_at_date": "2022-10-02T14:50:50.000Z",
      "company_reply_date": null
    },
    {
      "text": "I will give credit where it’s due I purchased a pair of boots that basically failed after a few months and I have to say the customer service was 10/10 though slightly slow to come to a decision, their customer service team offered a full refund and included return postage, and a refund was returned to me very quickly.would I purchase their products again…. I am dubious of the quality of the kooples products sadly as I had a long sleeved top that had a hole in it very quickly, but, as I say on this occasion their customer service was very good.",
      "title": "Returned faulty item - excellent outcome and service.",
      "rating": 5,
      "source": "Organic",
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      "published_at_date": "2022-09-04T12:33:48.000Z",
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    {
      "text": "It’s sad to read such awful reviews of Nespresso as I’ve always had a good experience but of late I have to say they’re service is poor. Prior to the pandemic collection of the pods for recycling wasn’t ever a problem service was great, but the last two occasions it’s been like pulling teeth to get them collected; in fact, this last occasion I’ve tried 3 times! To arrange this but yodel say it’s collected, three times they’ve apparently tried to collect the recycling and in fact they haven’t even been anywhere near my home…. Advice to nespresso… get a new courier company!!! Before yodel run your company into the ground!!!!! I have in fact given up now and left them in the hall cupboard and will take them to nespresso myself.",
      "title": "Poor service - yodel is awful",
      "rating": 1,
      "source": "Organic",
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      "text": "It was our first time at the Ivy Windsor, it’s a beautiful restaurant and the food was very nice, but the server wasn’t exceptionally friendly or welcoming or asked how we were or smiled. I think it’s unacceptable, that meal was £150 for 2 of us, I expect a lot more. It didn’t make me feel like I wanted to rush back, sorry.",
      "title": "Ivy Windsor - OK service not great.",
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    {
      "text": "Excellent app! I’ve used two different guys for different issues and both have been great I cannot fault my builder at all. Will definitely use again!!",
      "title": "Excellent app ⭐️⭐️⭐️⭐️⭐️",
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